Ditemukan 5 dokumen yang sesuai dengan query
Gibson, Richard S., author
Selecting a coach is different from other decisions you must make as a performance improvement professional. This Infoline not only provides practical guidance you can use as you select a coach, but helps you decide if hiring a coach is the right intervention for the organization or individual. This issue...
Alexandria, VA: [American Society for Training & Development, ], 1998
e20435497
eBooks Universitas Indonesia Library
Stone, Florence M., author
"Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there’s a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring)...
New York: American Management Association, 2007
e20441365
eBooks Universitas Indonesia Library
Hoboken : John Wiley & Sons, 2009
158.7 INT
Buku Teks Universitas Indonesia Library
Zemke, Ron
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how...
New York: American Management Association, 1997
e20440859
eBooks Universitas Indonesia Library
Arthur, Diane, author
The skills needed to conduct all types of business interviews and ensure legal compliance. Here is the book that can turn non-interviewers into good interviewers?and good interviewers into great interviewers. Whether you're a general manager or human resources specialist, the fact is that you do some interviewing (formally or informally)...
Atlanta: American Management Association, 2000
e20440670
eBooks Universitas Indonesia Library
