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Penelitian ini bertujuan untuk menguji pengaruh compulsory citizenship behavior, emotional labor dan abusive supervision terhadap work-family conflict dengan emotional exhaustion sebagai mediatornya. Penelitian ini berjenis penelitian kuantitatif dengan desain penelitian konklusif. Metode pengambilan sampel berjenis judgemental sampling. Sejumlah 225 responden karyawan perempuan di Indonesia pada berbagai wilayah dan industri menjadi sampel pada penelitian ini. Metode analisis data yang dipakai pada penelitian ini yaitu CB-SEM yang dioleh menggunakan Lisrel 8.80. Temuan menunjukan bahwa emotional exhaustion berhasil memediasi pengaruh emotional exhaustion terhadap work-family conflict. Akan tetapi emotional exhaustion tidak dapat memediasi pengaruh emotional labor (surface acting dan deep acting) terhadap work-family conflict. Selanjutnya, emotional exhaustion memediasi pengaruh abusive supervision terhadap work-family conflict. Meskipun demikian, sampel yang digunakan terlalu kecil untuk merepresentasikan keseluruhan populasi karyawan perempuan di Indonesia.

......This study aims to examine the effect of compulsory citizenship behavior, emotional labor and abusive supervision on work-family conflict with emotional exhaustion as the mediator. This research is a quantitative research type with a conclusive research design. The sampling method is judgmental sampling. A total of 225 female employee respondents in Indonesia in various regions and industries were sampled in this study. The data analysis method used in this study is CB-SEM which is obtained using Lisrel 8.80. The findings show that emotional exhaustion successfully mediates the effect of emotional exhaustion on work-family conflict. However, emotional exhaustion cannot mediate the effect of emotional labor (surface acting and deep acting) on work-family conflict. Furthermore, emotional exhaustion mediates the effect of abusive supervision on work-family conflict. Nevertheless, the sample used is too small to represent the entire population of female employees in Indonesia.

 

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"Program magang yang tersedia untuk mahasiswa memberikan berbagai manfaat untuk pengembangan keterampilan dan pengalaman profesional mahasiswa. Namun, mahasiswa juga dihadapkan dengan kesulitan terkait dengan tuntutan pekerjaan yang dapat menyebabkan stres kerja. Penelitian ini bertujuan untuk melihat hubungan antara stres kerja dan keterlibatan kerja serta peran moderasi dari perceived social support pada mahasiswa magang. Partisipan berjumlah 107 mahasiswa aktif Universitas Indonesia berusia 18-25 tahun yang sedang melakukan magang. Penelitian ini menemukan bahwa 24,6% varians skor keterlibatan kerja dapat dijelaskan oleh stres kerja dan perceived social support secara signifikan (p<0,05). Stres kerja (β=-0,272, t(103)=-3,589, p<0,05) dan perceived social support (β=0,269, t(103)=4,541, p<0,05) berhubungan dengan keterlibatan kerja mahasiswa magang secara signifikan. Hasil analisis moderasi menunjukkan bahwa perceived social support tidak dapat memoderasi hubungan stres kerja dan keterlibatan kerja mahasiswa magang (β=0,0045, t(103)=0,6063, p>0,05)........The internship programs for university students provide various benefits for skill developments and professional experiences. However, students are also faced with difficulties related to job demands that may cause job stress. This study aimed to examine the relationship between job stress and job involvement and the moderating role of perceived social support in internship students. The 107 participants were active Universitas Indonesia students aged 18-25 years old who were doing internships. This study found that 24.6% of the variance in job involvement scores could be explained by job stress and perceived social support significantly (p<.05). Job stress (β=-.272, t(103)=-3.589, p<.05) and perceived social support (β=.269, t(103)=4.541, p<.05) were significantly associated with interns' job involvement. The moderation analysis results showed that perceived social support could not moderate the relationship between job stress and job involvement of student interns (β=.0045, t(103)=.6063, p>.05)."