Ditemukan 1 dokumen yang sesuai dengan query
in a competitive environment every company must capable to deliver quality product and service to
customer. Total Quality Management (TQM) should be a solution since it is a management .system that
has orientation to customer satisfaction. TQM implementation needs a significant cost known as Cost of
Quality. This cost is needed to conduct...
Jurnal Teknologi, 21 (4) Desember 2007 : 324-331, 2001
JUTE-21-4-Des2007-324
Artikel Jurnal Universitas Indonesia Library
