Ditemukan 1 dokumen yang sesuai dengan query
Dedi Sunandar, author
PT Hotel Indonesia Natour (PT. HIN) as a corporate was built from the merger between PT Hotel Indonesia International (PT.HIN) and PT Natour in 2001. The decline of physical service quality (tangible) and the service level (intangible) will influence the competitive ability of the hotel business. A vertical and bureaucratic...
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
T22650
UI - Tesis (Membership) Universitas Indonesia Library
