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"Penelitian ini bertujuan untuk mengukur tingkat kepercayaan mahasiswa Universitas Indonesia terhadap Direktorat Jenderal Pendidikan Tinggi dalam pengelolaan Program Magang dan Studi Independen Bersertifikat (MSIB) tahun 2024. Kepercayaan dalam konteks ini merujuk pada teori trust yang dikembangkan oleh Mayer, Davis, dan Schoorman (1995), yang mencakup tiga dimensi utama: ability (kemampuan), integrity (integritas), dan benevolence (kebajikan). Penelitian ini menggunakan pendekatan mixed method, yaitu metode kuantitatif melalui penyebaran kuesioner kepada 133 mahasiswa Universitas Indonesia peserta MSIB batch 6 dan 7, serta metode kualitatif melalui wawancara mendalam dengan pihak-pihak terkait, termasuk narasumber dari Ditjen Dikti, CIL UI, koordinator fakultas, dan peserta program MSIB. Hasil penelitian menunjukkan bahwa tingkat kepercayaan mahasiswa terhadap Ditjen Dikti dalam pengelolaan program MSIB berada pada kategori tinggi. Mahasiswa menilai bahwa Ditjen Dikti memiliki kemampuan teknis dan administratif yang memadai dalam menjalankan program (ability), menjaga konsistensi dan keterbukaan (integrity), serta menunjukkan kepedulian dan dukungan terhadap keberhasilan mahasiswa (benevolence). Meskipun demikian, hasil wawancara juga mengungkapkan beberapa tantangan, seperti kebutuhan peningkatan transparansi proses seleksi dan responsivitas terhadap keluhan peserta. Temuan ini memberikan implikasi penting bagi Ditjen Dikti untuk terus meningkatkan kualitas pengelolaan program berbasis prinsip keterbukaan, akuntabilitas, dan empati sebagai upaya menjaga dan memperkuat kepercayaan mahasiswa sebagai pemangku kepentingan utama dalam sistem pendidikan tinggi.

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This research aims to measure the level of trust among Universitas Indonesia students toward the Directorate General of Higher Education in managing the Certified Internship and Independent Study Program (MSIB) in 2024. Trust in this context refers to the theory developed by Mayer, Davis, and Schoorman (1995), which identifies three key dimensions: ability, integrity, and benevolence. The research employs a mixed-methods approach, combining quantitative data collected through questionnaires distributed to 133 Universitas Indonesia students who participated in MSIB batch 6 and 7, with qualitative data obtained from in-depth interviews with relevant stakeholders, including representatives from the Directorate General, the Center for Independent Learning (CIL UI), faculty coordinators, and MSIB program participants. The findings indicate that students’ trust in the Directorate General’s management of the MSIB program is at a high level. Students perceive that the institution demonstrates sufficient technical and administrative capabilities (ability), maintains consistency and transparency (integrity), and shows care and support for student success (benevolence). However, the interviews also reveal several challenges, such as the need to improve transparency in the selection process and responsiveness to participant concerns. These findings carry important implications for the Directorate General to continuously improve program management based on principles of transparency, accountability, and empathy, in order to maintain and strengthen student trust as key stakeholders in the higher education system."

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