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"Pemanfaatan Teknologi Informasi dan Komunikasi (TIK) di lingkungan sekolah telah banyak dibahas di berbagai penelitian. Namun, kebanyakan dari hasil penelitian tersebut menunjukkan bahwa belum terdapat satu pun model universal yang cocok untuk diterapkan oleh semua sekolah. Disertasi ini menghasilkan pemodelan pemanfaatan TIK sekolah yang dibangun dengan menggunakan pendekatan data empiris berdasarkan hasil survei yang dikumpulkan dari 544 sekolah di Indonesia. Dalam proses awal, literatur dan pendapat ahli setempat dieksplorasi untuk mengidentifikasi faktor-faktor utama dalam proses pemanfaatan TIK di sekolah. Faktor-faktor ini kemudian digunakan sebagai pedoman untuk merancang instrumen pengumpulan data yang terdiri dari 50 pertanyaan. Variabel yang paling diskriminatif diidentifikasi menggunakan Analisis Principal Component, yang menunjukkan bahwa pemanfaatan TIK di sekolah memiliki tujuh principal component dengan masing-masing bobot: (1) Fasilitas TIK (20,35%); (2) Pemanfaatan TIK dalam administrasi (14,89%); (3) Pemanfaatan TIK dalam pengajaran dan pembelajaran (12,71%); (4) Keterampilan pengguna (11,52%); (5) Kebijakan (6,61%); (6) Pendanaan (6,53%) dan (7) Infrastruktur TIK dasar (6,29%). principal components kemudian diproses ulang berdasarkan uji kausalitas statistik yang secara empiris mencerminkan kasus-kasus yang terjadi sekolah. Model ini menunjukkan tujuh principal component yang berkontribusi terhadap hasil ujian nasional sekolah.

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The utilization of Information and Communication Technology (ICT) in the school environment has been widely acknowledged by many prominent studies. However, many of them also show that there is no single universal model suitable to be implemented by all schools. This study produce a modelling of school ICT utilization which is built by using an empirical data driven approach based on survey results data collected from 544 schools in Indonesia. In the initial process, literature and local expert opinions were explored to identify the main factors in an ICT utilization process in school. These factors were then used as guidelines for a design of data collection instrument which consisted of 50 questions. The most discriminative variables are identified using Principal Component Analysis, which indicates that ICT utilization in schools have seven principal components with each weight: (1) ICT facilities (20.35%); (2) utilising ICT in administration (14.89%); (3) utilising ICT in teaching and learning (12.71%); (4) user skill (11.52%); (5) policy (6.61%); (6) financial (6.53%) and (7) basic ICT infrastructure (6.29%). The principal components are subsequently reprocessed based on a statistical causality test that reflects from empirical schools cases. The model shows seven principal components which contribute to schools' national examination results."

"This book contains 74 papers presented at ICTCS 2017: Third International Conference on Information and Communication Technology for Competitive Strategies. The conference was held during 16–17 December 2017, Udaipur, India and organized by Association of Computing Machinery, Udaipur Professional Chapter in association with The Institution of Engineers (India), Udaipur Local Center and Global Knowledge Research Foundation. This book contains papers mainly focused on ICT for Computation, Algorithms and Data Analytics and IT Security etc."

"This book highlights the most important research areas in Information and Telecommunication Technologies as well as Radio Electronics. The respective chapters share in-depth and extended results in these areas with a view to resolving practically relevant and challenging issues including: management services and quality control, improved estimates for reliability indicators, the cryptographic technology Blockchain, research and forecasting of technological characteristics, satellite communications, multiservice transmission systems and effective technological solutions. These results can be used in the implementation of novel systems and to promote the exchange of information in e-societies."

"ABSTRAKSkripsi ini membahas mengenai efektifitas dari e-government di Arsip Nasional RI (ANRI) dalam bentuk Jaringan Informasi Kearsipan Nasional (JIKN). JIKN, sebagai salah satu bentuk pengembangan e-government dapat memberikan percepatan akses pelayanan kearsipan kepada pengguna melalui satu jaringan berskala nasional. Penelitian ini merupakan penelitian survei dengan pendekatan kuantitatif dalam desain deskriptif. Hasil dari penelitian ini menunjukkan skor rata-rata 2,96 ? 3,56 yang menyatakan bahwa penilaian JIKN cukup efektifdengan kecenderungan efektif.

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ABSTRACTThe focus of this study is about the effectivity of e-government in The National Archives Republic of Indonesia (ANRI), in the form of Indonesian Archival Information Network (JIKN). JIKN, as a form of e-government development can provide access acceleration archival services to the users through one nationwide network. This study is a survey research with quantitative approach in the descriptive design. The results of this study showed an average score of 2.96 to 3.56 which states that the assessment of JIKN quite effectively with the trend effectively."

"[Teknologi Informasi dan Komunikasi (TIK) berpotensi memberikan keuntungan tinggi dan dapat pula membuat perubahan perekonomian dan perubahan pada suatu negara. TIK yang handal sangat diperlukan untuk meningkatkan rasa percaya diri suatu organisasi dan orang-orangnya dalam menjalankan proses bisnis. Sebuah studi yang dilakukan oleh Harris Interactive, sebuah perusahaan riset pasar, menunjukkan bahwa Chief Information Officer (CIO) kurang percaya diri dalam hal kesiapan menghadapi bencana. Kesiapsiagaan TIK merupakan komponen penting dalam mendukung kesinambungan bisnis. Menurut survey The World Economic Forum's Networked Readiness Index (NRI), penggunaan TIK di Indonesia terus mengalami peningkatan, namun demikian potensi bencana di Indonesia cukup tinggi. Dalam upaya meningkatkan kesiapsiagaan TIK perlu dilakukan penilaian terhadap kesiapsiagaan TIK tersebut. Penelitian ini dilakukan untuk membuat sebuah kerangka kerja penilaian kesiapan TIK untuk mendukung Business Continuity. Penelitian dimulai dengan menetapkan isu yang menjadi perhatian, kemudian mencari model-model yang relevan dan memroses serta menyusunnya menjadi sebuah kerangka kerja penilaian kesiapan TIK. Kerangka kerja yang sudah disusun,diujicobakan pada sebuah studi kasus dengan tujuan untuk memerbaiki kekurangan-kekurangan yang muncul pada saat penggunaan. Hasil penerapan kerangka kerja tersebut membantu menilai tingkat kesiapan TIK dan memudahkan prioritisasi upaya meningkatkan kesiapan TIK dalam menghadapi ancaman gangguan bencana.;Information and Communication Technology (ICT) potentially provide high returns and can also make changes in the economy and changes in a country. Reliable ICT is needed to improve the confidence of an organization and its people in business processes. A study conducted by Harris Interactive, a market research firm, shows that the Chief Information Officer (CIO) lack of confidence in terms of disaster readiness. Readiness ICT is an essential component to support business continuity. According to the survey of the World Economic Forum's Networked Readiness Index (NRI), the use of ICT in Indonesia continues to increase, however, the potential for disaster in Indonesia is quite high. In an effort to improve the readiness of ICT needs to conduct an assessment of the ICT readiness. This study was conducted to create a framework for ICT readiness assessment to support Business Continuity. The study begins with a set of issues of concern, then look for the relevant models and process and compile them into a framework for ICT readiness assessment. The framework has been developed, tested on a case study with the aim to repair the deficiencies that arise during use. The results of implementation of the framework will help assess the level of ICT readiness and facilitate in further prioritize efforts to improve the level of ICT readiness in facing the threat of catastrophic disruption., Information and Communication Technology (ICT) potentially provide high returns and can also make changes in the economy and changes in a country. Reliable ICT is needed to improve the confidence of an organization and its people in business processes. A study conducted by Harris Interactive, a market research firm, shows that the Chief Information Officer (CIO) lack of confidence in terms of disaster readiness. Readiness ICT is an essential component to support business continuity. According to the survey of the World Economic Forum's Networked Readiness Index (NRI), the use of ICT in Indonesia continues to increase, however, the potential for disaster in Indonesia is quite high. In an effort to improve the readiness of ICT needs to conduct an assessment of the ICT readiness. This study was conducted to create a framework for ICT readiness assessment to support Business Continuity. The study begins with a set of issues of concern, then look for the relevant models and process and compile them into a framework for ICT readiness assessment. The framework has been developed, tested on a case study with the aim to repair the deficiencies that arise during use. The results of implementation of the framework will help assess the level of ICT readiness and facilitate in further prioritize efforts to improve the level of ICT readiness in facing the threat of catastrophic disruption.]"

"Perkembangan ICT pada era globalisasi saat ini menjadikan perbedaan geografis tidak menjadi kendala dalam melakukan kolaborasi, hal ini menyebabkan saat ini berkembang bentuk proyek yang dilaksanakan dalam virtual team. Tantangan dalam memimpin dan mengelola virtual team beragam disebabkan oleh perbedaan budaya, bahasa, praktik bisnis, dan sikap, karena itu sangatlah penting pimpinan virtual team mengetahui perbedaan ini dan meningkatkan kesadaran terhadap perbedaan ini. Pengelolaan proyek pada virtual team dan terpisah secara global membutuhkan pengelolaan Global Project yang efektif sehingga jarak yang ada dan segala perbedaan yang disebabkan perbedaan jarak tersebut dapat dikelola dengan efektif sehingga tidak menjadi hambatan dalam mencapai keberhasilan proyek. Bergasarkan systematic review dan survey terhadap praktisi Global Project pada pengembangan software, penelitian ini menghasilkan 27 faktor kesuksesan yang memengaruhi tercapainya kesuksesan Global Project. Pada studi kasus pada penelitian ini dilakukan analisis untuk mengetahui apakah 27 faktor kesuksesan tersebut dipenuhi dalam pelaksanaan Global Project yang telah dilakukan di LPPM ABC, dan dari hasil analisis tersebut disimpulkan bahwa dari 27 faktor kesuksesan terdapat 10 faktor yang belum dapat dipenuhi oleh anggota tim proyek LPPM ABC pada studi kasus, yaitu (1)Roles and responsibility, (2)Team Selection, (3)Job skill and expertise, (4)Team Training, (5)Team Structure, (6)Clear goals and objectives, (7) Project Planning, (8)Project Management, (9) Global Communication strategy, (10) Corporate support. Faktor-Faktor ini diharapkan menjadi bagian yang akan difokuskan dalam pengelolaan Global Project di masa yang akan datang sehingga proyek dapat diselesaikan sesuai harapan.

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ICT growth in the globalization era has made the geographical differences not anymore an obstacle for collaborating between teams that distributed in difference location and country. It enables the projects are implemented in the form of a virtual team. The challenges of leading and managing a virtual team are diverse because of the differences in culture, language, business practices, and attitudes, so it is vital for virtual team leaders to know and increase the awareness of these differences. Management of globally dispersed virtual team requires effective global project management so the distance and all the differences caused by the distance can be managed effectively, so it will be no longer the obstacles for achieving the global project success. Based on systematic review and survey to practitioners of global software development project in Indonesia this research comes with 27 critical success factors that will affect the success of global project.

This research took case study in ABCs Research Department and it analyzed whether those 27 success factors are implemented in this case study, and it concludes that out of 27 factors there are 10 factors that were not implemented by global project in this case study, they are (1) Roles and responsibility, (2) Team Selection, (3) Job skill and expertise, (4) Team Training, (5) Team Structure, (6) Clear goals and objectives, (7) Project Planning, (8) Project Management, (9) Global Communication strategy (10) Corporate support. Those 10 factors should be considered deeply in the global project management in ABCs Research Department in order to ensure the success of next global project in the future."

"Pusat Sistem Informasi dan Teknologi Keuangan Pusintek ditunjuk sebagai unit TIK Pusat di lingkungan Kemenkeu yang fungsi utamanya memberikan layanan TIK di seluruh lingkungan Kemenkeu. Untuk mengukur kualitas layanan publik yang diberikan Kemenkeu dalam memenuhi harapan pengguna layanan, Kemenkeu melakukan Survey Kepuasan Pengguna SKP .Pusintek mempunyai berbagai jenis layanan dibidang TIK. Agar layanan tersebut dikenali secara tepat dan diminta sesuai kebutuhan, maka dibuat Daftar Layanan TIK. Salah satu layanan yang termasuk dalam penilaian SKP Kemenkeu tahun 2015 adalah layanan cloud server, yaitu layanan yang menyediakan infrastruktur server dengan menggunakan teknologi virtualisasi. Berdasarkan SKP tahun 2015, layanan cloud server belum memenuhi target. Penelitian ini bertujuan untuk menyusun rancangan spesifikasi layanan cloud pada daftar layanan TIK Pusintek, agar dapat memenuhi ekspektasi kebutuhan user.Dalam menyusun rancangan spesifikasi layanan cloud server untuk daftar layanan TIK Pusintek Kemenkeu, penulis menggunakan teori pattern-based infrastructure oleh Robertson dan Sribar dan memulai dengan menyusun data profil aplikasi yang digunakan di lingkungan Kemenkeu. Kemudian dengan menggunakan metode statistik deskriptif menggunakan tabel distribusi frekuensi, didapatkan hasil klasifikasi kapasitas server berupa pengelompokan spesifikasi tinggi, sedang, dan rendah. Selain itu dilakukan pemetaan aplikasi terhadap pengelompokan spesifikasi tersebut berdasarkan tingkat kritikalitas yang didapat dari analisis dampak bisnis.

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Center of Information Systems and Technology Finance Pusintek Pusat Sistem Informasi dan Teknologi Keuangan was appointed as ICT central unit within the Ministry of Finance whose primary function provides ICT services in all spheres of MOF. To measure the quality of public services provided by MoF to meet the expectations of users, the Ministry of Finance conduct User Satisfaction Survey SKP Survey Kepuasan Pengguna .Pusintek has various types of services in the field of ICT. To make that services appropriately identified and requested as needed, they have a Service Catalog. One of the services included in the assessment of the Ministry of Finance SKP 2015 is a cloud services, which provide infrastructure server using virtualization technologies. Based on SKP 2015 report, cloud services user satisfactions do not meet the target.

This study aims to draft specifications cloud services on the Pusintek IT service catalog, in order to meet the expectations of user needs.In preparing the draft service specification cloud server to the list of ICT services In preparing the draft of cloud service specification to the Pusintek IT service catalog, the author uses the theory of pattern based infrastructure by Robertson and Sribar, and begin to compile profile data applications used in the Ministry of Finance. By using descriptive statistical methods using the frequency distribution table, the capacity classification server grouping specifications of high, medium, and low. Besides the mapping of applications to the grouping is based on the specifications of the criticality levels obtained from the business impact analysis."

"Pusintek sebagai penyedia jasa layanan Teknologi Informasi dan Komunikasi TIK Kementerian Keuangan telah menyediakan 20 dua puluh jenis layanan TIK. Pusintek menerapkan kerangka kerja Information Technology Infrastructure Library ITIL sebagai salah satu praktik terbaik pengelolaan layanan teknologi informasi guna meningkatkan efektivitas dan efisiensi pelayanan TIK kepada pengguna. Dalam mendukung pelaksanaan pengelolaan layanan TIK, Pusintek telah memiliki aplikasi Sistem Pengelolaan Layanan Teknologi Informasi dan Komunikasi Sipelantik yang digunakan untuk melakukan pencatatan permintaan layanan dan laporan gangguan TIK di lingkungan Kementerian Keuangan. Pengguna TIK Kemenkeu harus menghubungi Service Desk Pusintek melalui telepon, surat elektronik, maupun datang langsung untuk meminta layanan, melaporkan gangguan TIK di lingkungan Kementerian Keuangan, maupun saat ingin mengetahui tindak lanjut dari tiket permintaan dan gangguan yang telah dilaporkan. Tujuan dari penelitian ini adalah membuat rancangan kebutuhan fungsional sistem informasi pengelolaan layanan TIK berbasis self-service yang sesuai dengan kebutuhan pengguna mengikuti alur kerja proses pada Rational Unified Process RUP. Hasil penelitian ini berupa dokumen kebutuhan fungsional sistem informasi pengelolaan layanan TIK berbasis self-service, yaitu melibatkan pengguna dalam proses melaporkan gangguan, melakukan permintaan layanan, melakukan pengecekan status tiket, mencari informasi terkait TIK, dan beberapa fitur perbaikan Sipelantik.

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Pusintek as a provider of Information and Communication Technology ICT Ministry of Finance has provided twenty types of ICT services. Pusintek implement the framework of the Information Technology Infrastructure Library ITIL as one of the best practices of information technology service management in order to improve the effectiveness and efficiency of ICT services to users.

In supporting the implementation of the management of ICT services, has had an application Pusintek Management System Service Information and Communication Technology Sipelantik used to record service requests and bug reports ICT in the Ministry of Finance. MoF ICT users should contact the Service Desk Pusintek by telephone, electronic mail, or come directly to request services, report the disruption of ICT in the Ministry of Finance, as well as when they want to know the follow up of ticket requests and incidents have been reported.

The purpose of this study is to design functional needs ICT service management information system based self service according to user needs to follow the workflow process on the Rational Unified Process RUP.

The results of this study are the functional requirements document ICT service management information system based self service, which involves the user in the process of reporting interference, perform service requests, check the status of a ticket, searching for information related to ICT, and some improved features Sipelantik."

"Tesis ini membahas kualitas pelayanan pengaduan masyarakat yang diselenggarakan oleh Pusat Pelayanan Informasi dan Pengaduan (PINDU) Kabupaten Pinrang. Meski telah berupaya mewujukan pelayanan pengaduan berkualitas baik, jumlah pengaduan yang masuk ke PINDU cenderung menurun setiap tahunnya. Penelitian ini bertujuan menganalisis kualitas pelayanan pengaduan PINDU Pemkab. Pinrang diukur dengan pendekatan hierarchical model of perceived service quality. Penelitian ini menggunakan paradigma positivist. Pengumpulan data dilakukan secara kuantitatif melalui survei dalam bentuk penyebaran kuisoner. Responden penelitian adalah masyarakat Pinrang yang pernah merasakan pelayanan pengaduan PINDU pada tahun 2018–2019 sebanyak 103 responden. Pengolahan data menggunakan software Microsoft Excel 2010, Statistical Package for the Social Sciences (SPSS) 22 dan aplikasi MSI Stat97.XLA. Analisa data dilakukan secara deskriptif. Hasil penelitian menunjukkan bahwa kualitas pelayanan pengaduan PINDU berada pada kategori cukup baik dengan capaian nilai sebesar 3.3556. Oleh karenanya, Pemkab Pinrang perlu meningkatkan kualitas pelayanan PINDU. Upaya ini dapat dimulai secara berurut dari dimensi dengan nilai persepsi terendah hingga dimensi dengan nilai persepsi tertinggi yaitu kualitas hasil, kualitas lingkungan fisik dan kualitas interaksi.

Kata Kunci:

Penanganan Pengaduan, Kualitas Pelayanan, Kualitas Interaksi, Kualitas Lingkungan Fisik, Kualitas Hasil.

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This thesis discusses the quality of public complaint services organized by the Center for Information and Complaints Service (PINDU) of Pinrang Regency. Although PINDU has made efforts to deliver good quality complaint services, the number of complaints tends to decrease every year. This study aims to analyze the quality of complaint services at the PINDU of the Pinrang Regency Government measured by the hierarchical model of perceived service quality approach. This study uses a positivist paradigm. The data was collected quantitatively using a survey method through questionnaires. Research respondents were the Pinrang community that had experienced PINDU complaint services between 2018–2019, with total respondents of 103. Data processing used Microsoft Excel 2010, Statistical Package for the Social Sciences (SPSS) 22, and the MSI Stat97.XLA application. Data analysis was done descriptively. The result shows that the complaints service quality of PINDU is in a good enough category with a score of 3.3556. Therefore, Pinrang Regency Government needs to improve the quality of PINDU services. This effort can be started sequentially from the dimension with the lowest perceived value to the dimension with the highest perceived value, namely the quality of the results, the quality of the physical environment, and the interaction quality.

Key Words:

Complaint Handling, Service Quality, Interaction Quality, Physical Environment Quality, Outcome Quality."

"Dengan aktifnya masyarakat dalam memanfaatkan teknologi informasi dan komunikasi (TIK) untuk mendapatkan maupun mencari informasi, penggunaan media sosial mulai dimanfaatkan pemerintah sebagai salah satu sarana bagi pemerintah dalam menyampaikan informasinya secara luas dan mencoba melibatkan publik dalam memberikan masukan dan/atau tanggapan terhadap kegiatan pemerintahan. Media sosial juga mulai dimanfaatkan Kementerian Luar Negeri Republik Indonesia (Kemlu RI) sebagai salah satu media TIK dalam mendukung visi, misi, dan pencapaian sasaran strategis Kemlu RI untuk menuju pemerintahan terbuka, salah satunya dengan menerapkan Diplomasi Digital. Akan tetapi dalam usaha menerapkan pemerintahan terbuka di Kemlu RI, ditemukan beberapa inisiatif yang menjadi tantangan, baik dari sisi sumber daya manusia, organisasi maupun proses pelaksanaannya. Oleh karena itu, kami melaksanakan sebuah penelitian untuk mengukur tingkat kematangan dalam pelaksanaan pemerintahan terbuka yang telah dilakukan Kemlu RI. Dengan pemahaman Digital Diplomasi yang cukup luas, dalam penelitian ini hanya dilakukan terhadap inisiatif penerapan media sosial di Kemlu RI, sebagai salah satu bagian dari Digital Diplomasi, dalam pemanfaatannya sebagai media penyebaran informasi dan menampung parsitipasi publik.Penelitian dilakukan dengan metodologi penelitian kualitatif dengan studi kasus Kemlu RI. Pengambilan data dilakukan melalui wawancara semi-terstruktur terhadap 8 (delapan) orang pejabat dan staf pelaksana yang terlibat dalam pemanfaatan media sosial, observasi terhadap kegiatan unit penanganan media sosial di Kemlu RI, serta pengumpulan data dukung yang berupa peraturan dan pelaksanaan media sosial di Kemlu RI. Dari hasil pengukuran yang dilakukan terhadap tingkat kematangan pemerintahan terbuka dalam pemanfaatan media sosial di Kemlu dengan menggunakan kerangka kerja yang digunakan, Kemlu RI berada pada tingkat kematangan 1 (Kondisi Awal). Dengan mengetahui tingkat kematangan ini, dapat disampaikan pula kesimpulan dan rekomendasi terhadap peningkatan dalam mencapai pemerintahan terbuka khususnya di Kemlu RI.

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With the active participation of people in using information and communication technology (ICT) to obtain or seek information, the government began to use social media as a means to provide information and seek public interactions and collaborations. Social media is also used by the Ministry of Foreign Affairs (MoFA) of the Republic of Indonesia as one of the media technologies in supporting the vision, mission, and support of the Indonesian MoFA strategic goals to achieve open governance, one of them is by using Digital Diplomacy. However, in an effort to implement open government in the Indonesian MoFA, several proposals have been challenged, both in terms of human resources, organizations and the implementation process. Therefore, this research is going to measure the maturity level for open government that has been carried out by the Indonesian MoFA. In which Digital Diplomacy is quite extensive, this research will be conducted only on the application of social media, in its use as a medium for disseminating information and public assistance.

This research was conducted by testing qualitative research with a case study of the Indonesian Ministry of Foreign Affairs. Data retrieval is done through semi-structured interviews staff who involved in social media, observation of the social media unit activities, and collecting data of the regulation in the Indonesian MoFA. The results of measurements, the Indonesian MoFA is on the maturity level 1 (Initial Condition). By knowing this, conclusions and responses to improvements can be conveyed to the Indonesian MoFA."