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Coffman, Steve, author

If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and...

Chicago: [American Library association, American Library association], 2003

e20436181

eBooks  Universitas Indonesia Library

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New York: The Haworth Press, 1994

025.04 LIB

Buku Teks  Universitas Indonesia Library

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