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Abstrak :
Pasar Indonesia sangat seluler, 67% dari pelaku belanja online menggunakan ponselnya untuk berbelanja. Maka dari itu, peran dari aplikasi seluler e-commerce sangat lah penting. Bagian paling integral dari aplikasi seluler e-commerce adalah sistem rekomendasi. Sistem ini bertugas merekomendasikan produk kepada pengguna sesuai aktivitas dan profil preferensi mereka. Suatu sistem rekomendasi dapat dikatakan berhasil apabila dapat menghasilkan niatan membeli pada pengguna. Namun, hal ini membutuhkan kepercayaan dari pengguna. Pada penelitian ini, diselidiki faktor-faktor yang mempengaruhi kepercayaan pengguna, yaitu: recommendation quality, transparency, dan mobile app quality. Sebanyak 640 responden yang menggunakan aplikasi seluler e-commerce dalam jangka 6 bulan diteliti. Hasil dari penelitian ini membuktikan bahwa ada pengaruh positif dari recommendation accuracy, novelty, dan diversity terhadap recommendation quality; pengaruh positif dari explanation terhadap transparency; pengaruh positif dari information quality, recommendation quality, dan transparency terhadap trust; dan pengaruh positif dari trust terhadap purchase intention. ......The Indonesian market is very mobile, 67% of online shoppers prefer to shop on their mobile phones. While, the role of mobile app grows more important, so does the role of recommendation agent in it. The task of such agent is to point customers to additional items of interest in the catalog based on their current activity and preference profile. The system is proven useful if it can generate users purchase intention and trust is the prerequisite of such intention. This study aims to investigate the trust-building factors, namely: recommendation quality, transparency, and the mobile app quality itself. We collected 640 respondents who accessed an e-commerce mobile app within the last 6 months. This study reveals that there is a positive correlation from recommendation accuracy, novelty, and diversity towards recommendation quality; a positive correlation from explanation towards transparency; a positive correlation from information quality, recommendation quality, and transparency towards trust; and a positive correlation from trust towards purchase intention.

Abstrak :
Penelitian ini bertujuan untuk mengetahui pengaruh hadirnya fitur belanja pada media sosial populer seperti Instagram Shopping dan TikTok Shop di Indonesia selama masa pandemi Covid-19 sebagai alternatif baru social commerce terhadap perilaku belanja impulsif dan kompulsif produk apparel. Dalam penelitian ini, peneliti mengkaji pengaruh media sosial, motivasi hedonis, kondisi berbelanja online selama pandemi Covid-19 serta peran iklim sosial komunitas pengikut social media influencer terhadap perilaku belanja impulsif dan kompulsif. Penelitian dilaksanakan menggunakan metode variance based Partial Least Square - Structural Equation Modelling (PLS-SEM) secara cross-sectional kepada 475 responden untuk menguji keterkaitan variabel Social Media Influence, Social Commerce, EWOM of Social Commerce, Hedonic (Happiness), Hedonic (Fun), Shopping in the Times of Covid-19, dan variabel moderasi Social Climate terhadap variabel dependen Impulsive Buying dan Compulsive Buying. Hasilnya, didapatkan bahwa Hedonic (Happiness) dan Shopping in the Times of Covid-19 memiliki hubungan signifikan positif terhadap perilaku Impulsive dan Compulsive buying. Hedonic (Fun) serta peran moderasi Social Climate berhubungan signifikan positif dengan Impulsive Buying. Sedangkan variabel lainnya tidak memiliki hubungan signifikan yang positif terhadap variabel Impulsive Buying dan Compulsive Buying. ......This study aims to determine the effect of the presence of shopping features on popular social media namely Instagram Shopping and TikTok Shop in Indonesia during the Covid-19 pandemic as a new social commerce alternative which could affecting impulsive and compulsive shopping behavior for apparel products. In this study, the impact of social media, hedonic motivation, shopping in the times of Covid-19, and social climate of social media influencers community are observed towards impulsive and compulsive shopping behavior. The study used variance-based partial least squares structural equational modelling (PLS-SEM) on a cross-sectional study conducted on 475 respondents observing the association of several variables: Social Media Influence, Social Commerce, EWOM of Social Commerce, Hedonic (Happiness), Hedonic (Fun) variables, Shopping in the Times of Covid-19 and Social Climate as a moderating variable towards the Impulsive Buying and Compulsive Buying as the dependent variables. The study result show that Hedonic (Happiness) and Shopping in the Times of Covid-19 had a significant positive relationship to Impulsive and Compulsive buying behavior. Hedonic (Fun) and the moderating role of Social Climate had a significant positive relationship with Impulsive Buying. Whilst the other variables do not have a positive significant relationship to the Impulsive Buying and Compulsive Buying variables.