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Hasil Pencarian

Ditemukan 2 dokumen yang sesuai dengan query
cover
Denton, D. Keith, author
The service trainer handbook : managing service businesses in the 1990's
New York: McGraw-Hill, 1992
R 658 DEN s
Buku Referensi  Universitas Indonesia Library
cover
Paluch, Stefanie, author
Remote service technology perception and its impact on customer-provider relationships : an empirical exploratory study in a B-to-B-setting
Remote services represent a young, but already important and fast growing form of technology-mediated services,. Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience...
Wiesbaden: Gabler Verlag, 2011
e20397257
eBooks  Universitas Indonesia Library