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Abstrak :
Peningkatan persaingan industri jasa otomotif dan sektor perusahaan yang melayani kendaraan komersial menuntut perusahaan untuk memberikan layanan dengan kecepatan dan kualitas layanan yang baik. Layanan One Day Service menjadi solusi perusahaan untuk memenangkan persaingan dan memenuhi kebutuhan pelanggannya. Divisi otomotif bertugas untuk menjalankan dan mengembangkan layanan ini. Kinerja layanan saat ini belum optimal karena masih terdapat keterlambatan layanan. Penelitian ini bertujuan untuk memperbaiki layanan One Day Service dengan menggunakan pendekatan Business Process Improvement (BPI) yaitu dengan metodologi Model Based and Integrated Process Improvement (MIPI). Metodologi MIPI merupakan salah satu metode BPI yang memiliki pendekatan dengan struktur terbaik. Penggunaan metode MIPI pada penelitian ini terbatas sampai pada tahap merancang ulang proses. Perancangan perbaikan proses dilakukan sesuai dengan metode MIPI yang diawali dengan pemahaman kebutuhan bisnis, pemetaan proses aktual, analisis untuk mencari penyebab keterlambatan layanan, dan dilanjutkan dengan perancangan ulang proses. Hasil penelitian menunjukkan perancangan ulang proses dapat menurunkan waktu proses layanan sebesar 54,58%. ...... The increasing of competition in automotive service industry and the industry sector which serving commercial vehicles forced company to provide services with effecient and good service quality. One Day Service is the company's solution to win the competition and meet the needs of its customers. The automotive division is responsible to run and develop this service. The existing service performance is not optimal because there are still service delays. This study aims to improve the One Day Service using the Business Process Improvement (BPI) approach, namely the Model Based and Integrated Process Improvement (MIPI) methodology. The MIPI methodology is one of the BPI methods that has well structural approach. The use of the MIPI method in this research is limited to the stage of redesigning the process. The process improvement design is carried out according to the MIPI method, starting with understanding business needs, mapping the existing process, analyzing to find the causes of service delays, and followed with process redesign. The results showed that process redesign can reduce service processing time by about 54,58%.

Abstrak :
complexity of the procedures in dispatch the Indonesian overseas labor (TKI) at PT. Lentera Bunga Bangsa Sejati has contributed in increasing the cycle time besides monitoring process of the activities hasn't been done well. this research is divided into 2 phase, which are phase of business process improvement and information system design phase. in the first phase of this research, process walkthrough and time measurement was conducted as base of the improvement. at the final phase of this research, it designed the information system to support the flows of the process. the research has resulted in minimizing the number of activities from 110 activities in existing condition to 98 activities, resulted in final condition (without applying computerized information system). least activities, 75 activities, resulted in final condition (improvement by applying computerized information system). meanwhile the improvement could decrease the cycle time by 420.72 hours (27.23%) in initial improvement condition and by 442.30 hours (28.77%) in final improvement condition.