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"Dalam sebuah bisnis, pertumbuhan terjadi apabila ia mampu mendapatkan pengguna baru. Salah satu alat utama untuk mewujudkannya adalah melalui kegiatan pemasaran. Secara umum, Tugas Karya Akhir ini membahas mengenai perencanaan strategi komunikasi pemasaran dari coffee shop lokal KopiCabbana dalam periode 6 bulan, dengan berfokus pada penggunaan media digital berbasis online sebagai wadahnya, sesuai analisa terhadap kegiatan pemasaran KopiCabbana dan karakteristik khalayak yang dituju. Dasar analisis ini dilakukan melalui prosedur yang akurat, yaitu wawancara terhadap pemilik coffee shop KopiCabbana itu sendiri dan melakukan survei terhadap target khalayaknya. Perencanaan strategi komunikasi digital ini menggunakan teori dan konsep dalam komunikasi dan periklanan untuk menciptakan relevansi dan mendukung jalannya strategi. Penyusunan dari kegiatan pemasaran disusun dari latar belakang, analisa terhadap KopiCabbana, penentuan masalah komunikasi yang terjadi, strategi komunikasi yang digunakan, eksekusi dan implementasi, hingga rencana evaluasi dan monitoring untuk mengukur tingkat keberhasilan kegiatan pemasaran sekaligus memantau agar proses tetap berjalan sesuai rencana.

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In a business, growth of the business is when it is able to get new users. One of the tools to actualize it is through marketing activities. Basically, this TKA is about marketing communications strategic planning of local coffee shop named KopiCabbana for period of 6 months, focusing on the use of digital media online basis as the media, in line with analysis of KopiCabbana marketing activities and its characteristic of consumer. The analysis is done through accurate procedures, i.e. interviews with the owners of KopiCabbana coffee shop and surveys on the targeted consumers. This digital communication strategic planning is using theory and concept of communication and advertisement to support the strategy. The built of marketing activities is based on the background and analysis of KopiCabbana, identification of communication problem that occurs, communication strategy used, execution and implementation up to evaluation and monitoring plan to measure the level of success of marketing activities and the same time to monitor the process to be in accordance with the plan."

"ABSTRACTThis study is intended to investigate the impact of brand trust, brand affect, self-image congruity, and functional congruity toward brand loyalty of coffee shop visitors. Participants were approached conveniently in several modern coffee shops in August-September 2014 in southern Jakarta. In total, there are four hypotheses to be tested using 200 usable valid questionnaires. As a result, three hypotheses were accepted - the links between brand trust and brand loyalty, self-image congruity and functional congruity, and functional congruity and brand loyalty. This study suggests an alternative model in order to have all hypotheses significant and positive. Brand affect and self-image congruity should not be directly linked to brand loyalty concurrently. Coffee shop managements should consider brand trust and functional congruity as two important factors in maintaining brand loyalty."

"Penelitian ini bertujuan untuk mengetahui bahwa social media marketing activities pada merek coffee shop di Indonesia memiliki pengaruh terhadap brand trust dan purchase decision. Selain itu, penelitian dilakukan untuk mengetahui apakah brand trust memiliki peran mediasi antara masing-masing elemen SMMA dan purchase decision. Sampel yang digunakan pada penelitian ini merupakan pengguna media sosial yang berusia di atas 18 tahun dan berdomisili di Indonesia. Terdapat sebanyak 440 responden terkumpul dengan mengunakan metode purposive judgement dan diolah menggunakan Partial Least Square-Structural Equation Model (SEM). Hasil penelitian ini menunjukkan pengaruh interactivity, informativeness, entertainment, dan trendiness pada merek coffee shop di Indonesia terhadap brand trust. Kemudian interactivity, entertainment, perceived relevance, dan trendiness berpengaruh positif terhadap purchase decision. Namun, brand trust tidak memiliki pengaruh langsung terhadap purchase decision, brand trust juga tidak memiliki efek mediasi terhadap hubungan antara social media marketing activities dan purchase decision.

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This study aims to determine that social media marketing activities on coffee shop brands in Indonesia have an influence on brand trust and purchase decision. In addition, research was conducted to determine whether brand trust has a mediating role between each element of SMMA and purchase decision. The sample used in this study were social media users who were over 18 years old and domiciled in Indonesia. There were 440 respondents collected using purposive judgment method and processed using Partial Least Square-Structural Equation Model (SEM). The results of this study show the influence of interactivity, informativeness, entertainment, and trendiness on coffee shop brands in Indonesia on brand trust. Then interactivity, entertainment, perceived relevance, and trendiness have a positive effect on purchase decision. However, brand trust has no direct influence on purchase decision, brand trust also has no mediating effect on the relationship between social media marketing activities and purchase decision."