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Hasil Pencarian

Ditemukan 1 dokumen yang sesuai dengan query
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Amelia Sudono, author
The Impact of Customer Satisfaction on Firm's Performance (Exploratory Study on Listed Companies in Indonesia Stock Exchange)/ Amelia Sudono
ABSTRACT
Customer satisfaction has been utilized as one of the new approaches to predict and forecast firm's financial performance. Satisfied and loyal customer tends to increase purchase, enable firms to reduce acquisition cost which translated into higher profitability. This study investigates the relationship...
2012
T44136
UI - Tesis Membership  Universitas Indonesia Library