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"Tujuan penelitian skripsi ini adalah untuk menganalisis Kepuasan mahasiswa Universitas Indonesia atas program Magang Kampus Merdeka Flagship. Dalam penulisan skripsi ini digunakan teori tentang Higher Educational Service Quality (HESQUAL) yang dikemukakan oleh Teeroveengadum et al. (2016) dengan lima dimensi, yaitu administrative quality, physical environment, core educational quality, support facilities, dan transformative quality. Teknik pengumpulan data yang digunakan adalah mixed method melalui survei dan wawancara mendalam. Pengumpulan data dilakukan dari 160 responden mahasiswa Universitas Indonesia yang mengikuti program Magang Kampus Merdeka Flagship tahun 2023. Hasil penelitian ini menunjukkan bahwa kepuasan mahasiswa Universitas Indonesia tergolong tinggi, yaitu sebesar 81,9% responden. Berdasarkan analisis terhadap lima dimensi HESQUAL, mayoritas mahasiswa Universitas Indonesia merasa puas terhadap program Magang Kampus Merdeka Flagship. Meskipun mayoritas responden sudah merasa puas, tetapi masih terdapat berbagai aspek yang perlu ditingkatkan dari pihak Universitas Indonesia, Kemendikbudristek, dan mitra.

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The aim of this study is to analyze Universitas Indonesia students satisfaction with the Kampus Merdeka Flagship internship program. This research uses the Higher Educational Service Quality (HESQUAL) theory proposed by Teeroovengadum et al. (2016), which includes five dimensions: administrative quality, physical environment, core educational quality, support facilities, and transformative quality. The data collection technique used is a mixed method through surveys and in-depth interviews. Data was collected from 160 respondents, students of Universitas Indonesia who participated in the Kampus Merdeka Flagship internship program in 2023. The results of this study show that the satisfaction level of Universitas Indonesia students is at a satisfied level, with 81.9% of respondents expressing satisfaction. All dimensions indicate that Universitas Indonesia students are satisfied with the Kampus Merdeka Flagship internship program. Although the majority of respondents are already satisfied, there are still various aspects that need improvement from Universitas Indonesia, the Ministry of Education, Culture, Research, and Technology (Kemendikbudristek), and partners."

"Penerapan kebijakan Merdeka Belajar-Kampus Merdeka (MBKM) di perguruan tinggi saat ini menjadi upaya yang dilakukan oleh pemerintah untuk meningkatkan kualitas lulusan di Indonesia. Hanya saja, program MBKM tersebut dapat memberikan tantangan dan kesulitan tersendiri bagi mahasiswa selama mereka menjalaninya. Mahasiswa dinilai memerlukan kemampuan adaptabilitas karier untuk mampu menjalani salah satu tugas perkembangan karier tersebut dengan optimal. Dukungan sosial dan psychological capital dinilai menjadi faktor yang berperan penting dalam mengembangkan kemampuan tersebut. Penelitian ini bertujuan untuk mengetahui peran psychological capital dalam memediasi hubungan antara dukungan sosial dan adaptabilitas karier pada mahasiswa yang sedang menjalani program MBKM. Partisipan penelitian terdiri atas 149 orang mahasiswa Indonesia yang sedang menjalani program MBKM. Alat ukur yang digunakan dalam penelitian ini adalah Career Adapt-Abilities Scale International Form (CAAS-IF), Child and Adolescent Social Support Scale (CASSS), dan Academic Psychological Capital Questionnaire (A-PCQ) yang sudah diadaptasi dan diterjemahkan ke dalam bahasa Indonesia. Hasil penelitian menunjukkan bahwa psychological capital memediasi secara penuh hubungan antara dukungan sosial dan adaptabilitas karier mahasiswa yang menjalani program MBKM. Semakin tinggi dukungan sosial yang diperoleh mahasiswa, maka akan semakin meningkatkan modal psikologis pada dirinya, yang pada akhirnya akan semakin meningkatkan kemampuan adaptabilitas kariernya.

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The implementation of the Merdeka Belajar-Kampus Merdeka (MBKM) program in higher education institutions aimed to improve the quality of future graduates in this fourth industrial revolution era. However, the program as students’ new career development tasks provides new challenges and difficulties during their participation. To keep optimizing their performance in such conditions, students need career adaptability. Social support and psychological capital are allegedly the important factors that contribute to enhancing students’ career adaptability. This study aimed to investigate the mediating role of psychological capital in the relationship between social support and career adaptability among students. This study used the Indonesian version of the Career Adapt-Abilities Scale International Form (CAAS-IF), Child and Adolescent Social Support Scale (CASSS), and Academic Psychological Capital Questionnaire (A-PCQ). The results from 149 college students across Indonesia that are participating in MBKM Program indicated that psychological capital fully mediated the relationship between social support and career adaptability. The more social support that students receive from their surroundings, the more it boosts their psychological capital, which in turn enhances their career adaptability during the MBKM program."