Penelitian ini membahas mengenai pelayanan pendidikan pada Dinas Pendidikan Kota Bekasi dalam pelaksanaan pelayanan Penerimaan Peserta Didik Baru (PPDB) Online di jenjang SMK pada tahun 2015. Penelitian ini menggunakan pendekatan kualitatif dengan paradigma post positivist. Teknik pengumpulan data dilakukan melalui wawancara mendalam dan studi kepustakaan. Hasil penelitian menunjukan bahwa pelayanan pendidikan yang dilakukan oleh Dinas Pendidikan Kota Bekasi memiliki kinerja yang belum baik, padahal Dinas memiliki sumber daya keuangan, material, manusia dan regulasi yang cukup memadai. Panitia penyelenggara memilki struktur dan fungsi yang jelas dalam bertugas, namun masih ditemukan banyak masalah dalam pengelolaan sumber daya dan komitmen panitia penyelennggara dalam melaksanakan pelayanan. Manfaat dari pelayanan pendidikan PPDB Online tahun 2015 belum terasa signifikan bagi para stakeholder yang terlibat. ......This study discusses the educational services in Bekasi City Department of Education in the implementation of Admission Students New (PPDB) Online service at vocational high school in 2015. This study used qualitative approach and the post-positivist paradigm. Data was collected through in-depth interviews and literatures study. The results showed that educational services are carried out by the Bekasi City Department of Education has not been good, yet, the Department has the financial resources, materials, human and adequate regulation. Departement have the effective structure and clear function, but still found many problems in the resources management and the committee commitment in carrying out the service. Benefit from educational services PPDB Online 2015 has not felt significant for stakeholders involved.
The Implementation of the new Student Admission policies in 2018 has used zoning policies, which aimed for being able to equalize the quality of education, eliminate the stigma of favorite schools, and reduce traffic congestion. However, the implementation of zoning policies have led to the pros and cons judgement which says that it would actually eliminate the right of citizens to obtain education. Therefore, this study aims to describe how the implementation of the PPDB zonation policy in Public High Schools in Depok according to the matrix ambiguity presented by Richard Matland. The method used in this study is post-positivist, data collection techniques with in-depth interviews as primary data also literature studies as secondary data, and the analysis used is qualitative. The results of this study found that the model of PPDB zoning policy implementation is an experimental implementation in which various strategies must be developed to achieve the stated policy objectives.