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"Bussiness competition does not only focus to factory productivity, but also focus to quality of cheerfulness, rashness, and accuracy. High quality product not just cama fill consumers needs, but can give extra value to consumers. Telkom Bogor have applied to Quality Management System (QMS) that fitting with ISO 9001:2000. The purpose this research to know how application ISO 9001:2000 at Telkom Bogor and to identify problem application of ISO 9001:2000. Analitycal Hierachy Process (AHP) used to processing data identify problem application ISO 9001: 2000. The result of this research, showed that application ISO 9001:2000 at Telkom Bogor is good. Analysis application of ISO 9001:2000 at Telkom Bogor performed with tracking elements in ISO 9001:2000, that is QMS, management responsibility, resource management, product realization, measurement, analysis and improvement. The result of preparing data at level 1, that is identification problem application of ISO 9001:2000 at Telkom Bogor, which is ultimated goal. The result of preparing data at level 2, that is factor or problem criteria, showing QMS (0,2 78), management responsibility (0,233), resource management (0,198), product realization (?0,161,), measurement, analysis amid imnprovemnent (0,130). The result of preparing data at level 3 (actor), showing that management (0,4 73,.), executive (0,301), and operational (0,224). The result of preparing data at level 4 (purpose or problem causes), showing that system (0,414), finance (0,311), and tools (0,2 72). The result of preparing data at level 5 (alternative act), showing teamwork (?0,3,), technology innovation (0,255), education and training (0,213), amid improve administration system (0,211)."

"Kebutuhan akan teknologi dewasa ini tidak dapat dielakkan lagi, sehingga menyebabkan semakin maraknya proyek-proyek berbasis teknologi. Namun nyatanya, banyak proyek berbasis teknologi yang mengalami kendala saat menjalankan proyek, terutama soal kualitasnya. Sistem Manajemen Mutu (QMS) adalah salah satu kerangka proses kualitas yang telah digunakan untuk memantau dan memastikan implementasi kualitas pada proses untuk membuat dan menyampaikan produk. Namun demikian, penerapan QMS pada proyek berbasis teknologi menghadapi tantangan efektivitas dalam meningkatkan kualitas. Tantangan tersebut karena kompleksitas dinamis yang muncul dalam implementasinya. Mengungkap kompleksitas dinamika seperti itu dapat memberikan wawasan tentang strategi untuk perbaikan. Berkaitan dengan hal tersebut, penelitian ini menyajikan model konseptual untuk memahami kompleksitas penerapan QMS di perusahaan berbasis teknologi dengan menggunakan pemodelan dinamika sistem. Melalui Causal Loop Diagram (CLD) dan diagram sistem, model konseptual menunjukkan faktor-faktor kunci yang diperlukan untuk meningkatkan proses QMS agar lebih efektif, seperti tenaga ahli dan kemampuan beradaptasi QMS.

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The need for technology nowadays is inevitable, leading to the increased growth of technology-based projects. But in fact, many technology-based projects facing problems when executing projects, especially about their quality. Quality Management System (QMS) is one quality process framework that has been used for monitoring and ensuring quality implementation on a process for creating and deliver a product. Nevertheless, the QMS implementation in the technology-based project faces a challenge of its effectiveness in improving quality. Such a challenge is due to the dynamic complexity that arises in the implementation. Uncovering such dynamics complexity can provide insights on strategy for improvement. In this regard, this study presents a conceptual model to understand the complexity of the QMS implementation in a technology-based company by using system dynamics modeling. Through Causal Loop Diagram (CLD) and system diagram, the conceptual model shows the key factors needed to improve the QMS process to be more effective, such as expert workforce and QMS adaptability.