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"Penelitian ini bertujuan untuk mengetahui bahwa social media marketing activities pada merek coffee shop di Indonesia memiliki pengaruh terhadap brand trust dan purchase decision. Selain itu, penelitian dilakukan untuk mengetahui apakah brand trust memiliki peran mediasi antara masing-masing elemen SMMA dan purchase decision. Sampel yang digunakan pada penelitian ini merupakan pengguna media sosial yang berusia di atas 18 tahun dan berdomisili di Indonesia. Terdapat sebanyak 440 responden terkumpul dengan mengunakan metode purposive judgement dan diolah menggunakan Partial Least Square-Structural Equation Model (SEM). Hasil penelitian ini menunjukkan pengaruh interactivity, informativeness, entertainment, dan trendiness pada merek coffee shop di Indonesia terhadap brand trust. Kemudian interactivity, entertainment, perceived relevance, dan trendiness berpengaruh positif terhadap purchase decision. Namun, brand trust tidak memiliki pengaruh langsung terhadap purchase decision, brand trust juga tidak memiliki efek mediasi terhadap hubungan antara social media marketing activities dan purchase decision.

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This study aims to determine that social media marketing activities on coffee shop brands in Indonesia have an influence on brand trust and purchase decision. In addition, research was conducted to determine whether brand trust has a mediating role between each element of SMMA and purchase decision. The sample used in this study were social media users who were over 18 years old and domiciled in Indonesia. There were 440 respondents collected using purposive judgment method and processed using Partial Least Square-Structural Equation Model (SEM). The results of this study show the influence of interactivity, informativeness, entertainment, and trendiness on coffee shop brands in Indonesia on brand trust. Then interactivity, entertainment, perceived relevance, and trendiness have a positive effect on purchase decision. However, brand trust has no direct influence on purchase decision, brand trust also has no mediating effect on the relationship between social media marketing activities and purchase decision."

"Penelitian ini mengkaji pengaruh Kegiatan Pemasaran Media Sosial (SMMA) terhadap perilaku konsumen terhadap merek fashion lokal di Indonesia. Penelitian ini berfokus pada lima dimensi utama SMMA: interactivity, informativeness, Personalization, Trendiness, dan word-of-mouth (WOM). Penelitian ini melampaui penelitian sebelumnya dengan menyelidiki efek moderasi tingkat keterlibatan pelanggan pada hubungan antara dimensi SMMA, sikap konsumen, pengalaman merek, dan niat beli. Pendekatan kuantitatif digunakan melalui survei online yang didistribusikan kepada 878 pengguna media sosial yang aktif mengikuti dan membeli dari merek fashion lokal. Partial Least Squares Structural Equation Modeling (PLS-SEM) digunakan untuk menganalisis data dan mengidentifikasi pengaruh dimensi SMMA terhadap sikap konsumen, pengalaman, niat beli, serta efek moderasi tingkat keterlibatan pelanggan. Temuan penelitian ini bertujuan untuk mengidentifikasi pengaruh masing-masing dimensi SMMA terhadap sikap, pengalaman, dan niat beli konsumen, mengukur dampak relatif dari masing-masing dimensi SMMA terhadap faktor-faktor perilaku konsumen ini, menentukan dimensi SMMA yang memiliki pengaruh terkuat terhadap respons konsumen, serta menyelidiki efek moderasi tingkat keterlibatan pelanggan pada hubungan antara SMMA dan variabel lainnya. Temuan ini memberikan panduan berharga bagi merek fashion lokal dalam mengembangkan strategi pemasaran media sosial yang efektif untuk meningkatkan keterlibatan pelanggan dan mendorong niat beli.

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This research examines the influence of Social Media Marketing Activities (SMMA) on consumer behaviour towards local fashion brands in Indonesia. The study focuses on five key SMMA dimensions: interactivity, informativeness, Personalization, Trendiness, and word-of-mouth (WOM). It extends previous research by investigating the moderating effect of customer engagement levels on the relationships between SMMA dimensions, consumer attitudes, brand experiences, and purchase intentions. A quantitative approach was employed through an online survey distributed to 878 social media users who actively follow and purchase from local fashion brands. Partial Least Squares Structural Equation Modelling (PLS-SEM) was used to analyse the data and identify the influence of SMMA dimensions on consumer attitudes, experiences, purchase intentions, and the moderating effect of customer engagement levels. The findings aim to identify the influence of each SMMA dimension on consumer attitudes, experiences, and purchase intentions, quantify the relative impact of each SMMA dimension on these consumer behavior factors, determine the SMMA dimension with the strongest influence on consumer response, and investigate the moderating effect of customer engagement levels on the relationships between SMMA and the other variables. These findings provide valuable guidance for local fashion brands in developing effective social media marketing strategies to enhance customer engagement and drive purchase intentions."