Ditemukan 1 dokumen yang sesuai dengan query
Raden Muhammad Vick Oetama, author
ABSTRAK
Bank Negara Indonesia as one of the state owned banks, in providing banking services to the public is inseparable from several problems, especially the problem of customer complaints that lead to customer disputes. This study aims to find out the process of applying mediation as an alternative to resolve customer...
2017
S69381
UI - Skripsi (Membership) Universitas Indonesia Library
