Ditemukan 1 dokumen yang sesuai dengan query
Aleksander Purba, author
Service quality is a key performance indicator of a system, there being many elements that constitute service quality in a transport system. The customer’s point of view is at the center of policy, planning and delivery decisions. As an education city, Jogjakarta’s customers comes from all over Indonesia, and as...
Depok: Faculty of Engineering, Universitas Indonesia, 2017
UI-IJTECH 8:6 (2017)
Artikel Jurnal Universitas Indonesia Library
