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Hasil Pencarian

Ditemukan 2 dokumen yang sesuai dengan query
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Ebrahimi, Abolghasem, author
Role of Consumption Emotions Mediate Perceived Service Fairness to the Service Satisfaction and Its Impact on Customers? Behavioral Intentions
Considering that customers? emotions toward received services are evaluated in light of fairness and equity theory, the purpose of this study is to investigate the effect of customers? perceptions and emotions of received services on their behavioral intentions. Data were collected from 329 questioners that were distributed among Mellat bank...
Depok: Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2016
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Artikel Jurnal  Universitas Indonesia Library
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Rantri Ridho Salma, author
Sebuah Studi tentang Hubungan antara Sensory Experience, Consumer Emotions, Behavioral Intention, dan Buying Behavior: Studi Kasus Starbucks di Jabodetabek = A Study of the Relationships among Sensory Experience, Consumer Emotions, Behavioral Intention, and Buying Behavior: The Case Study of Starbucks in the Greater Jakarta
ABSTRAK
Tujuan dari penelitian ini adalah untuk memverifikasi pengaruh pengalaman sensorik terhadap konsumen emosi, niat perilaku, dan perilaku pembelian, secara terpisah. Secara khusus, untuk memeriksa hubungan tersebut pada konsumen Starbucks. Selanjutnya untuk menguji pengaruh kelima indera manusia pada emosi konsumen. Sampel yang digunakan dalam penelitian ini adalah Starbucks konsumen yang telah mengunjungi...
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
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UI - Skripsi (Membership)  Universitas Indonesia Library