Ditemukan 2 dokumen yang sesuai dengan query
Butow, Eric, author
Indianapolis, Indiana: QUE Publishers, 2010
659.2 BUT b
Buku Teks Universitas Indonesia Library
Gallagher, Richard S., author
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. "Great Customer Connections" presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each...
New York: American Management Association, 2006
e20441574
eBooks Universitas Indonesia Library
