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Abstrak :
Organisasi yang efektif turut ditentukan dan dipengaruhi oleh performa individu dalam organisasi. Untuk dapat mengenali individu yang kompeten, diperlukan suatu sistem seleksi yang dapat memilah tenaga kerja yang berkualitas dan berpotensi mendatangkan keunggulan bagi perusahaan. Seleksi adalah proses mencocokkan karakteristik individual dengan apa yang dibutuhkan oleh pekerjaan tertentu (Robbins, 2005). Salah satu pendekatan yang dapat dilakukan dalam sistem seleksi ialah melakukan seleksi berdasarkan kompetensi. Kompetensi dapat diartikan sebagai aspek-aspek pribadi dan seorang pekerja yang memungkinkannya untuk mencapai kinerja yang superior (LOMAs Competency Dictionary, 1998). Dalam meraih kesuksesan dalam suatu pekerjaan atau suatu situasi, kompetensi yang harus dimiliki oleh individu tidaklah cukup bila hanya satu kompetensi saja. Kumpulan kompetensi yang dimiliki pun harus sesuai dengan apa yang dipersyaratkan oleh pekerjaan, kumpulan kompetensi ini disebut sebagai model kompetensi. Permasalahan yang terjadi di PT. X adalah tingginya turn-over karyawan Call Center Representative yang mencapai 25% sebelum tahun pertama pengangkatan mereka. Call Center Representative merupakan komponen yang panting dalam menjalankan operasional bisnis jasa pengiriman barang PT. X, karena 90% kegiatan operasional berlangsung melalui telepon yang ditangani oleh Call Center Representative. Dan permasalahan tersebut yang harus dilakukan adalah menyusun suatu rancangan seleksi berdasarkan kompetensi. Menurut Spencer dan Spencer (1993) serta Shermon (2004), seleksi berbasis kompetensi dapat meningkatkan kinerja dan mengurangi turnover karyawan (Sherman, 2004; Spencer & Spencer, 1993).

Abstrak :
This text offers a strategic approach to building a successful MBA hiring programme or revitalizing an old one. This comprehensive, practical guide takes a look at how some of the best comapnies do it and explains how readers can too. Companies covered include: Goldman Sachs; McKinsey; Bertlesmann; Yahoo; General Mills; and select start-ups. The book provides a step-by-step recruiting guide, covering: planning; interviewing; making the offer; campus do's and don'ts; and follow-ups.

Abstrak :
Synopsis: 'This groundbreaking book brings together a team of international experts to provide cutting-edge knowledge on recruitment, selection and assessment. Its focus on dynamic topics, new innovations, and current research developments provides an energizing and thought-provoking perspective on the field. An invaluable resource for academics, practitioners and students alike'. - Julie M. McCarthy, Department of Management, University of Toronto, Canada

Abstrak :
"Competition for skilled employees is fierce! This book provides comprehensive, practical advice to employers to get and keep the people they need. It covers such vital topics as what workers want--including a sense of making a real impact in their jobs and getting learning opportunities; why workers leave--sometimes just because they can (it's so easy to find a new job), often because they feel undervalued or bored where they are; and what best-practice companies are doing to attract and retain the talent necessary to remain competitive. Expert Diane Arthur discusses: * Both traditional and new strategies, including a huge array of special incentives and perks * Online recruiting via sites like Monster.com or a company's own Web site * Successful programs from Cisco Systems, Bank of Boston, Eli Lilly, McDonald's, and dozens of other companies, including many small firms * Competency-based recruiting and interviewing, contingent workers, telecommuting and other alternative work arrangements, future trends, and more."

Abstrak :
For almost 20 years, "Recruiting, Interviewing, Selecting and Orienting New Employees" has been the go-to reference on every aspect of the employment process. Known for its practical and down-to-earth approach and jargon-free tone, the book is now in its Fourth Edition, which includes fresh information on today's biggest staffing challenges. The new edition provides thorough coverage of new issues such as peer interviews and video interviewing, documentation and reference-checking challenges, new orientation programs, and more.

Abstrak :
How do you design and implement retention programs that will keep your organizations best employees from walking out the door? This Infoline answers this question by providing the tools and advice to build an organization with a culture of retention. Finally, the issue offers a proactive nine-step strategy, including a formula to calculate the cost of turnover, a hiring checklist, a sample employee satisfaction survey, and a person specification checklist.

Abstrak :
Whether or not an organization has a Human Resources department, chances are it could benefit from some informed, practical and cutting edge HR know-how. "The Everything HR Kit" paves the way for any company large or small to reduce employee turnover, improve the quality of its people, and success fully manage their performance. This user-friendly guide takes readers step-by-step through all the best practices of recruiting, interviewing, screening, selecting, and managing employee performance. The accompanying CD features a plethora of forms, assessments, and other key documents a well-run HR department needs. Filled with customizable tools and practical guidance, this is a handy and essential toolkit that will improve the HR-related processes in any organization.

Abstrak :
"Recruiting, Interviewing, Selecting & Orienting New Employees" has long been the go-to reference on every aspect of the employment process. Packed with forms, checklists, guidelines, and ready-to-use interview questions, the revised and updated fifth edition provides readers with practical information on topics including interview methods, documentation issues, reference - checking, orientation programs, and applicant testing. The fifth edition has been brought completely up-to-date, addressing new legislation on FMLA, immigration, record keeping, I-9 compliance, and much more. Full of insights on the latest staffing challenges, this comprehensive guide explores changes in technology such as virtual interviews and recruitment, web-based orientations, and the use of electronic files and social media. Nothing is more important to the productivity of an organization than its hiring program. "Recruiting, Interviewing, Selecting & Orienting New Employees" provides readers with the tools they need to get employees on board and ready for long-term success.

Abstrak :
A critical factor in your organization's success is your ability to hire—and keep—good people. But in order to tackle the toughest recruiting assignments and keep your company running smoothly with great hires who are there for the long haul, you need to infuse both common sense and corporate street smarts into your approach.

Abstrak :
Success For Hire provides tools to learn from experts who have discovered what works and what doesn't, so that readers can benefit from case studies about companies who have successfully transformed their hiring processes.