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"Ketidaksesuaian hasil survey HayGroup dengan observasi dan wawancara merupakan masalah. Adapun tujuan yakni mengetahui faktor-faktor yang berhubungan dengan Kepuasan Peserta Askes Sosial terhadap Pelayanan Askes Center di RS. Depati Hamzah Pangkalpinang Tahun 2012. Desain yang digunakan cross sectional dengan 96 responden teknik quota sampling. Hasil menunjukkan Kepuasan Peserta Askes Sosial terhadap Pelayanan Askes Center masih rendah, faktor karakteristik yang berhubungan yakni umur, tingkat pendidikan dan pengalaman keluhan serta dimensi pelayanan yang berhubungan yakni umur dengan dimensi tangible dan reliability, jenis pekerjaan dengan dimensi responsiveness serta pengalaman keluhan dengan dimensi tangible. Disarankan perlu ditingkatkannya kualitas pelayanan di Askes Center. ......Incompatibility HayGroup survey results with observations and interview are a problem. The purpose of research are to describe satisfaction of Participants Social Health Insurance for Askes Service Center at the Depati Hamzah Hsopital Pangkalpinang in 2012. The research used cross sectional study design with quota sampling technique, which?s done by distributing questionnaries to 96 respondents. The results show satisfaction of participants social health insurance for askes service center is still low, factors corelations to participants characteristics are age, level of education, complaint experience, and dimensions of service coverage related to age with the tangible and reliability dimensions, type of work with the dimension of responsiveness, and complaint experience with the tangible dimension. Sugasted for for increased quality of care in Askes Service Center."

"ABSTRAKPendahuluan. Pendidikan dokter saat ini menekankan keterampilan mahasiswa dalam kerja tim dengan menerapkan berbagai metode pengajaran yang berbasis tim. Sistem pendidikan saat ini yang lebih berfokus pada keberhasilan individu berpotensi menghasilkan individu yang individual, kompetitif dan enggan bekerja dengan orang lain. Kepuasan kerja tim merupakan salah satu indikator yang menunjukkan sikap dan persepsi mahasiswa terhaadap kerja tim. Dari studi pendahuluan di Program Studi Kedokteran Universitas Abdurrab, terdapat berbagai keluhan yang disampaikna dosen terkait dengan sikap mahasiswa terhadap kerja tim saat pembelajaran dalam kelompok kecil. Perlu dieksplorasi lebih dalam mengenai kepuasan mahasiswa terhadap kerja tim. Metode: penelitian ini merupakan penelitian kualitatif dengan rancangan fenomenologi. Penelitian dilakukan dengan melakukan survei untuk mengklasifikasikan mahasiswa berdasarkan tingkat kepuasan terhadap kerja tim dan menjadi acuan untuk menentukan partisipan Focus Group Discussion FGD . Selain itu juga dilakukan wawancara pada staf dosen dan studi dokumen sebagai bentuk triangulasi. Hasil: Nilai kepuasan mahasiswa terhadap kerja tim adalah 3,85-3,93 dalam skala 1-5 . Hasil FGD mahasiswa dan wawancara dosen menemukan beberapa faktor individu, faktor organisasi, faktor outcome yang mempengaruhi kepuasan kerja tim mahasiswa. Faktor individu meliputi aspek pengetahuan pengetahuan mengenai karakteristik rekan satu tim, pengetahuan spesifik terkait tugas dan pengetahuan mengenai model pengerjaan tugas , aspek sikap motivas, orientasi kerja, mutual trust, komitmen terhadap kerja tim, komitmen terhadap waktu, sikap proaktif, menghargai rekan lain dan karakteristik pembelajar dewasa , aspek keterampilan koordinasi, kekompakan, membina hubungan, manajemen konflik, merespon sikap negatif, peer assisted dan kepemimpinan . Diskusi: Meskipun mahasiswa lebih menyukai kerja tim dibandingkan kerja individu, namun proses kerja tim yang dijalani belum sepenuhnya menyenangkan. Ada beberapa faktor penghambat, baik yang muncul dari dalam tim sendiri nternal maupun karena pengaruh dari luar tim eksternal .

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ABSTRACTIntroduction Nowadays medical education emphasize on teamwork 39 s skills of students by applying various small group based learning methods. Education system sthat focused on indivdual success, tend to produce competitive indivdual whose reluctant to work on a team and unwilling to work with other people. Teamwork satisfaction is frequently use as indicator to measure students perception and attitude towards teamwork. Pre research study in Abdurrab University of Medical Education Study Program shows that various complaints come from lecturers about students 39 attitude towards teamwork at small group learning activity. This situation needs deep explorations about teamwork satisfation on undergraduate medical students. Methods This research using qualitative methods with phenomenology design. Research begin with survey towards four batch undergraduate students about teamwork satisfaction to classified students based on satisfaction rate and to determine participan of facus group discussion FGD . Further information collected by FGD towards student, interview towards lecturers and documentary study to completed triangulation form of this study. Results Mean value of teamwork satisfaction is 3,85 3,93. Implying that overall students feel satisfied towards teamwork. From the FGD and interview results, there are individual factors, organizational factors and outcome factors that affecting students satisfaction towards teamwork. Individual factors include knowledge, attitude and skills. Knowledge factors include team partner characteristic, specific knowledge about assignment and knowledge about assignment work model. Attitude factors include motivation, work orientation, mutual trust, teamwork commitment, proactive attitude, respect for other partners and adult learning characteristics. Skills factors include coordination, cohesion, relationship building, conflict management, negative attitude respon, peer assisted and leadership. Discussion Although students prefer teamwork to individual, teamwork process is not fully enjoyable. There are several factors inhibit the process, which are factors that comes from within the team internal and from outside of the tim external ."