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"Penelitian ini bertujuan untuk mengetahui tingkat kebisingan pada lingkungan kerja area SPBU dan untuk mengetahui hubungannya dengan keluhan subjektif (non auditory) pada operator SPBU tersebut. Penelitian dilakukan pada 7 (tujuh) SPBU yang tersebar di Jakarta. Jumlah responden yang diteliti adalah sebanyak 84 orang. Hasil pengukuran tingkat kebisingan di lingkungan SPBU pada jam sepi atau lengang adalah berkisar dari (65.7-70.4) dBA dengan rata-rata 67.9 dBA dan pada jam padat atau ramai tingkat kebisingan dilingkungan yang terjadi berkisar antara (72.5-74.8) dBA dengn rata-rata 73.4 dBA. Tingkat intensitas kebisingan lingkungan SPBU yang dijadikan sampel tersebut sudah melewati nilai ambang batas kebisingan yang diperbolehkan menurut Keputusan Menteri Negara Lingkungan Hidup No. 48 Tahun 1996 mengenai Baku Tingkat Kebisingan Jenis kebisingan yang terdapat di lokasi SPBU adalah kebisingan Intermitten yaitu kebisingan terputus-putus. Penyumbang tingkat kebisingan terbesar adalah kendaraan bermotor khususnya kendaraan bajaj, kopaja dan sepeda motor Keluhan subjektif yang diteliti adalah keluhan gangguan komunikasi, gangguan fisiologis dan gangguan psikologis. Berdasarkan analisis univariat, dari keluhan tersebut, yang paling dirasakan oleh operator SPBU adalah gangguan psikologi yaitu sebesar 75% dari pekerja merasakan gangguan tersebut, dan setelah dilakukan uji analisis bivariat, terlihat bahwa ada hubungan yang signifikan antara tingkat kebisingan di lingkungan dengan keluhan psikologis. Namun dalam penelitian ini tidak diperoleh hubungan yang signifikan antara tingkat kebisingan dengan keluhan fisiologis dan gangguan komunikasi Berdasarkan literatur, penulis mengusulkan untuk dilakukan reduksi intensitas kebisingan lingkungan dengan menanam beberapa jenis tanaman yang dapat mengurangi tingkat kebisingan lingkungan dan dilakukan pengaturan jam istirahat bagi pekerja operator SPBU yang dirasa masih kurang dan belum efektif.

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The aim of this research is to find the noise level in gas station working area and to find the relation between noise level with non auditory effect on gas station operator. This research are taking place at seven gas station in Jakarta. The number of respondences are 84 respondences. The result of noise level measurement in gas station area at non working hours is around 65,7-70,4 dBA-74,8 dBA. The level of noise intensity in gas station area which we use as a sample is already passed initial level of noise which is allow by KepMen Lingkungan Hidup Number 48/1996 about noise level standard. Non auditory effect which we study here are communication, fisiologist and psychological disturbance.

According to the univariate analysis we found that the most felt by the gas station operator is psychological disturbance which about 75% of the operator felt that disturbance and according to the bivariate analysis it can be seen that there is a significant relation between noise level with the psychological disturbance. But in this research we found that there is no relation between noise level with the physiologys and communication disturbance. According to the literatures, researcher suggesting to commited a noise intensity reduction in gas station area is by planting a trees around the gas station which can be use to reduce a noise level in gas station area and make some arrangement for the workers to get enough rest on their working hours."

"In recent years, crisis of oil and global competition have become big problems for industries. Rising of oil prices in global market may affect Pertamina as an Indonesian oil industry to escalate gasoline price for transportation. However, psychologically increment of gasoline price causes customer requesting more attractive and effective service quality at gas station. For improving service performance, customer needs and customer satisfaction is necessary to be identified by conducting a survey. This survey which will describe customer needs of gas station will be analyzed using Multivariate Analysis and importance Performance Analysis. Importance Performance Diagram as a result of Importance Performance Analysis displays the service attributes and service performance that required to be improved to fulfill customer needs. Afterwards, House of Quality as the basis of Quality Function Deployment is designed to verify that prominence customer needs have been prioritized and managed accurately. In this study, the 'House ofQuality' is based on company strategy and ability. This study is hopefully able to help Pertamina to enhance its service performance and achieve its customer satisfaction."

"ABSTRAKTujuan dari penelitian ini adalah untuk mengetahui pengaruh dari Job Demand, Job Resource, Job Satisfaction terhadap Work Engagement pada operator SPBU di DKI Jakarta. Manfaatnya adalah sebagai kontribusi job demand, job resource, job satisfaction, dan work engagement karyawan terhadap organisasi bidang ilmu manajemen, khususnya manajemen sumber daya manusia MSDM . Memberi masukan bagi peneliti lain yang berminat untuk melakukan penelitian lanjutan mengenai job demand, job resource, job satisfaction dan work engegement karywana pada organisasi, juga mendorong dikembangkannya penelitian yang berhubungan dengan hal tersebut. Bagi perusahaan memberikan informasi kepada pengawas SPBU, untuk mempertimbangkan juga job demand dalam perekrutan, seleksi, training dan konseling operator SPBU agar lebih optimal dalam memberikan program. Memberikan informasi kepada pihak outsourcing SPBU dan pengawas SPBU mengenai hal-hal yang mempengaruhi work engagement karyawan terhadap organisasi pada operator SPBU.Pengolahan data menggunakan Lisrel, dengan hasil job demand berpengaruh positif terhadap job satisfaction, job satisfaction juga berpengaruh positif terhadap work engagement, job resource memberikan pengaruh positif terhadap work engagement, job demand berpengaruh positif terhadap work engagement, dan job resource berpengaruh negatif terhadap job satisfaction. Hasil penelitian mayoritas berbeda dengan penemuan penelitian sebelumnya. Kesimpulan beberapa faktor dan responden penelitian adalah operator SPBU sehingga memberikan penemuan penelitian yang berbeda dari penelitian sebelumnya. Penelitian sebelumnya tentang job demand, job resource, job satisfaction, dan work engagement di Indonesia belum ada yang menggunakan operator SPBU sehingga ini salah satu hal baru.

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ABSTRACTThe purpose of this study was to determine the effect of Job Demand, Job Resource, Job Satisfaction to Work Engagement at gas stations operator in Jakarta. The benefit is a contribution of job demand, job resources, job satisfaction, employee engagement and work towards the organization of management sciences, in particular human resource management HRM . Provide input for other researchers who are interested in doing further research on job demand, job resources, job satisfaction and work engagement of the employee on the organization, also led to the development of research related to it. For the company to provide information to the gas stations supervisor, to consider also the job demand in recruitment, selection, training and counseling in order to optimize the gas station operator in delivering the program. Provide information to the outsourcing of retail outlets and petrol stations supervisors on matters which affect the work engagement of employees of the organization at the gas station operator. Data processing using lisrel, with the results of job demand positive effect on job satisfaction, job satisfaction is also a positive influence on work engagement, job resource a positive influence on work engagement, job demand positive effect on work engagement, and job resource negative effect on job satisfaction. The majority of research results differ from previous research findings. Conclusions multiple factors and survey respondents are operators of gas stations that provide different research findings from previous studies. Previous research on job demand, job resources, job satisfaction, and work engagement in Indonesia that use no gas station operators so that this one new research. "

"ABSTRAKTesis ini membahas bagaimana penerapan teori store atmosphere, service quality dan kelengkapan produk pada SPBU Pertamina baik itu Pasti Pas maupun Pasti Prima terhadap purchase intention. Metode yang digunakan adalah non-probability sampling, purposive sampling, dengan menggunakan kuesioner. Penelitian ini bertujuan untuk melihat seberapa besar pengaruh ketiga variabel tersebut terhadap purchase intention dan variabel apa yang memiliki pengaruh yang paling signifikan terhadap purchase intention. Hasil penelitian menyatakan bahwa service quality memiliki pengaruh paling besar terhadap purchase intention pada SPBU Pertamina yang diikuti dengan kelengkapan produk. Sedangkan store atmosphere pada SPBU Pertamina walaupun sudah mendapat penilaian baik oleh konsumen, tidak berpengaruh signifikan secara langsung terhadap purchase intention, melainkan dimediasi melalui service quality.

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ABSTRACTThis thesis discussed how the implementation of store atmosphere, service quality and product variety theory in Pertamina?s gas station both Pasti Pas and Pasti Prima towards the purchase intention of the customer. By using non-probability sampling, purposive sampling method with a questionare, the objective of this thesis is to know how significance of the influence from those three variables towards the purchase intention. The result stated that service quality is the most significance variable influencing purchase intention at Pertamina?s gas station followed by product variety variable. However, although customer have good appraisal on the store atmosphere variable, it doesn?t have a direct significant influence towards the customer purchase intention, instead it is mediated by service quality"

"Kesehatan dan Keselamatan Kerja (K3) merupakan salah satu aspek hukum perburuhan yang wajib diterapkan di tempat kerja. Dengan adanya pengaturan tentang K3, diharapkan insideninsiden seperti kecelakaan kerja dan penyakit akibat kerja dapat dihindari. Skripsi ini membahas mengenai ketentuan Kesehatan dan Keselamatan Kerja (K3) di SPBU COCO PT pertamina Retail dan bagaimana kesesuaian penerapan ketentuan-ketentuan tersebut dalam praktiknya dilihat dari Undang-Undang Nomor 13 Tahun 2003 Tentang Ketenagakerjaan dan Undang-Undang Nomor 1 Tahun 1970 Tentang Keselamatan Kerja serta peraturan-peraturanpelaksanaannya. Penulisan skripsi ini menggunakan metode penelitian yuridis normatif. Teknik pengumpulan data dilakukan dengan melakukan penelitian kepustakaan dan wawancara kepada informan/narasumber untuk mendukung data yang didapat dalam studi dokumen. Hasil dari penelitian diketahui bahwa PT Pertamina Retail telah melaksanakanketentuan K3 namun upaya pelaksanaan tersebut masih belum maksimal. Upaya-upaya seperti pelatihan formal dari PT Pertamina Retail untuk semua Operator SPBU COCO PT Pertamina Retail, pemberian Alat Pelindung Diri (APD) serta pemeriksaan kesehatan pada saatpenerimaan pekerja dan pemeriksaan berkala saat bekerja masih belum dilakukan.Occupational Health and Safety (K3) is one aspect of labor law that must be applied in the workplace. With the regulation on OSH, it is hoped that incidents such as work accidents and occupational diseases can be avoided. This thesis discusses the provisions of Occupational Health and Safety (K3) at the COCO gas station of PT Pertamina Retail and how the suitability of the application of these provisions in practice is seen from Law Number 13 of 2003 concerning Manpower and Law Number 1 of 1970 concerning Occupational Safety. as well as regulationsimplementation. The writing of this thesis uses a normative juridical research method. Data collection techniques were carried out by conducting library research and interviews with informants/resources to support the data obtained in the document study. The results of the research show that PT Pertamina Retail has implementedK3 provisions but the implementation efforts are still not optimal. Efforts such as formal training from PT Pertamina Retail for all PT Pertamina Retail COCO gas station operators, provision of Personal Protective Equipment (PPE) and health checks whenrecruitment of workers and periodic inspections while working are still not carried out"

"Saat ini persaingan di industri retail minyak dan gas khususnya SPBU sangat kompetitif dan semuanya bersaing untuk meningkatkan kualitas pelayanan. Namun, sampai saat ini juga belum ada pengukuran kualitas terhadap digitalisasi yang telah hadir di SPBU. Tujuan dari tesis ini adalah untuk mengetahui dan mengidentifikasi kualitas layanan terhadap digitalisasi di SPBU menggunakan pendekatan Servqual terintegrasi Best Worst Method (BWM). Selain itu, penelitian ini juga ingin menunjukkan perbandingan metode antara Servqual yang familiar digunakan untuk mengukur kualitas layanan dengan metode Multi-Criteria Decision Making (MCDM) baru yaitu BWM. Data kriteria dimensi Servqual dan BWM dikumpulkan dari beberapa sumber seperti pakar ekspertis, Tools, dan literatur jurnal. Pengumpulan data dilakukan dengan menyebarkan 2 (dua) kuesioner yang pertama sesuai aturan Servqual dan yang kedua sesuai aturan BWM dengan target masing-masing 50 responden. Subjek penelitian ini dilakukan di 3 (tiga) SPBU Full Self Service area Jakarta, Tangerang, dan Bekasi. Pada tahap pertama didapatkan hasil pengukuran nilai Gap dengan Servqual dan hasil pengukuran peringkat dengan BWM. Setelah itu pada BWM dilakukan pembobotan lokal masing-masing kriteria dan sub-kriteria dan hasil akhir dilakukan agregasi sehingga didapatkan pembobotan global. Hasilnya menunjukkan reliable karena skor rasio konsistensi dibawah batas maksimal. Penelitian ini menemukan bahwa dimensi Digitalisasi dan Responsiveness serta Self Service dan Aplikasi Mobile pada sub-kriteria perlu ditingkatkan agar layanan SPBU meningkat. Tesis ini memiliki beberapa kekurangan yang perlu disempurnakan karena factor atau aspek bersifat dinamis dinamis dan dapat diperluas sesuai dengan kebutuhan jaman seperti faktor lokasi, factor social, dan lain-lain. Dilain hal metode ini dapat dikembangkan dan dipergunakan di berbagai sector serta dikombinasikan dengan metode lainnya seperti AHP, MOORA, TOPSIS, dan lain-lain.

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Currently, competition in the oil and gas retail industry, especially gas stations, is very competitive and all of them compete to improve service quality. However, until now there has been no quality measurement of digitalization that has been present at gas stations. The purpose of this thesis is to find out and identify the quality of service to digitalization at gas stations using the Best Worst Method (BWM) integrated Servqual approach. In addition, this research also wants to show a comparison of the familiar Servqual method used to measure service quality with the new Multi-Criteria Decision Making (MCDM) method, namely BWM. Servqual and BWM dimension criterion data were collected from several sources such as expert experts, tools, and journal literature. Data collection was carried out by distributing 2 (two) questionnaires, the first according to Servqual rules and the second according to BWM rules with a target of 50 respondents each. The subject of this research was conducted at 3 (three) Full Self Service gas stations in the Jakarta, Tangerang and Bekasi areas. In the first stage, the Gap value measurement results were obtained with Servqual and the ranking measurement results with BWM. After that, the local weighting of each criterion and sub-criteria is carried out in BWM, and the final results are aggregated to obtain a global weighting. The results show reliable because the consistency ratio score is below the maximum limit. This study found that the dimensions of Digitalization and Responsiveness as well as Self Service and Mobile Applications on the sub-criteria need to be improved so that gas station services improve. This thesis has several shortcomings that need to be refined because the factors or aspects are dynamic and can be expanded according to the needs of the times such as location factors, social factors, and others. On the other hand, this method can be developed and used in various sectors and combined with other methods such as AHP, MOORA, TOPSIS, and others."