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Hasil Pencarian

Ditemukan 4 dokumen yang sesuai dengan query
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Pasaribu, Manerep, author
Knowledge sharing : meningkatkan kinerja layanan perusahaan : studi kasus: best practices sharing di PT PLN
Jakarta: Elex Media Komputindo, 2009
658.812 PAS k
Buku Teks  Universitas Indonesia Library
cover
Harvard business review on customer relationship management
Boston: Harvard Business School Publication, 2001
658.812 HAR
Buku Teks  Universitas Indonesia Library
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Public communication campaigns
Thousand Oaks: Sage Publications, Inc., 2001
659 PUB
Buku Teks  Universitas Indonesia Library
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Fliehman, Deborah G.
Customer retention through quality leadrship : baxter approach / Deborah G. Fliehman, David D. Auld
Singapore: ASQC Quality Press, 1994
658.812 FLI c
Buku Teks  Universitas Indonesia Library