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"ABSTRAKPenelitian ini menguji pengaruh electronic word of mouth pada attitudes, subjective norms, dan perceived behavioral control, pengaruh attitudes, subjective norms, dan perceived behavioral control pada intention to travel, serta pengaruh electronic word of mouth secara langsung pada intention to travel, dengan studi kasus pariwisata Banyuwangi. Teknik analisis yang digunakan adalah Partial Least Squares Structural Equation Modeling (PLS-SEM), dengan jumlah sampel 98. Hasil penelitian ini menunjukkan bahwa electronic word of mouth tidak berpengaruh secara langsung terhadap intention to travel, tetapi berpengaruh pada attitudes dan subjective norms yang pada akhirnya berpengaruh pada intention to travel.

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ABSTRACTThis research examined the impact of electronic word of mouth on attitudes, subjective norms, and perceived behavioral control, the impact of attitudes, subjective norms, and perceived behavioral control on intention to travel, and the impact of electronic word of mouth directly on intention to travel, with a case study of Banyuwangi tourism. Partial Least Squares Structural Equation Modeling (PLS-SEM) procedure was applied for analysis, with 98 samples. The results indicate that electronic word of mouth doesn?t have a direct impact on intention to travel, but has an impact on attitudes and subjective norms. Subsequently, attitudes and subjective norms do have an impact on intention to travel.;"

"Pariwisata dianggap sebagai salah satu sektor penting bagi pembangunan Indonesia dan pemerintah telah mencanangkan 'Lima Destinasi Wisata Super Prioritas' untuk meningkatkan industri; namun, pandemi telah menurunkan jumlah wisatawan asing dan keterbatasan bepergian ke luar negeri justru membuka peluang untuk meningkatkan kunjungan wisatawan domestik ke destinasi tersebut. Media sosial saat ini telah menjadi saluran penting dalam komunikasi pemasaran sektor ini karena representasi visualnya sehingga penelitian ini bertujuan untuk menyelidiki bagaimana proses persuasi melalui konten media sosial mempengaruhi citra destinasi yang dirasakan dan memberikan niat untuk melakukan perjalanan ke destinasi menggunakan kerangka Elaboration Likelihood Model (ELM). Data dikumpulkan melalui survei kepada 365 responden yang belum pernah berwisata paling tidak ke salah satu destinasi wisata super prioritas tersebut dan telah menonton konten terkait destinasi tersebut. Data dianalisis menggunakan Structural Equation Modeling (SEM) dengan software menggunakan PLS. Hasil penelitian menunjukkan bahwa meskipun kredibilitas sumber tidak berpengaruh signifikan secara langsung terhadap persepsi citra destinasi dan niat berwisata, rute periferal lebih kuat dibandingkan rute sentral dalam mengubah perilaku konsumen melalui audience engagement. Hal ini memberikan wawasan dan saran untuk strategi pemasaran menggunakan media sosial untuk mempromosikan destinasi pariwisata.

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Tourism is considered as one important sector for Indonesia’s development and the government has launched ‘Five Superpriority Tourism Destinations’ to enhance the industry; however, the pandemic has decreased the number of foreign tourists and limitation to travelling abroad actually creates an opportunity to increase domestic tourist visits to these destinations. As social media nowadays has become an important channel in marketing communication of this sector due to its visual representation, this research aims to investigate how persuasion process through social media content affects perceived destination image and give intention to travel to the destinations using Elaboration Likelihood Model (ELM) framework. Data is collected through a survey to 365 respondents who have not traveled to at least one of the super priority destinations and have watched the content in social media about the destination. Data is analysed using Structural Equation Modelling (SEM) with PLS software. The results shows that even though source credibility does not have significant effect directly on perceived destination image and intention to travel, the peripheral route is stronger than central route through audience engagement in changing consumer behavior. This provides insights and suggestions for marketing strategy using social media to promote tourism destinations."

"Pandemi COVID-19 telah mengubah dunia. Dampaknya dirasakan oleh seluruh penduduk di hampir semua negara di dunia. Pandemi COVID-19 bukan hanya krisis kesehatan, tetapi merupakan krisis multidimensi yang mengakibatkan banyak industri beradaptasi untuk bertahan. Industri pariwisata menjadi salah satu industri yang paling terdampak pandemi ini. Akibatnya, perilaku wisatawan dalam berwisata berubah drastis sejak pandemi COVID-19. Penelitian ini bertujuan untuk menganalisis dampak pandemi COVID-19 terhadap perilaku wisatawan domestik Indonesia dalam berwisata di dalam negeri. Penelitian ini menggunakan kerangka Theory of Planned Behaviour (TPB) untuk melihat pengaruh dari perceived risk of travelling, attitude, perceived behavioural control dan subjective norms terhadap intensi melakukan perjalanan domestik (intention to travel) selama pandemi COVID-19 dan willingness to pay untuk langkah-langkah keamanan tambahan selama bepergian dan di tempat tujuan. Ada 287 responden yang berkontribusi dalam penelitian ini. Responden penelitian ini merupakan orang-orang yang tinggal di wilayah Indonesia setidaknya sejak bulan Maret 2020 dan berusia minimal 18 tahun. Kuesioner penelitian disebarkan secara online dan dianalisis menggunakan Partial Least Squares-Structured Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa semakin besar intention to travel maka semakin besar pula willingness to pay. Sebaliknya, hanya attitude dan subjective norms yang memiliki pengaruh signifikan dengan intention to travel. Sementara itu, perceived risk memiliki pengaruh positif pada attitude dan perceived behavioral control.

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The COVID-19 pandemic has changed the world. Its impact is felt by the entire population in almost all countries in the world. The COVID-19 pandemic is not just a health crisis, it is a multidimensional crisis that has resulted in many industries adapting to survive. The tourism industry is one of the industries most affected by this pandemic. As a result, tourist behavior in traveling has changed drastically since the COVID-19 pandemic. This study aims to analyze the impact of the COVID-19 pandemic on the behavior of Indonesian domestic tourists in traveling within the country. This study uses the Theory of Planned Behavior (TPB) framework to see the effect of perceived risk of traveling, attitude, perceived behavioral control and subjective norms on the intention to travel domestically during the COVID-19 pandemic and willingness to pay for additional safety measures during travel and at the destination. There are 287 respondents who contributed to this research. The respondents of this study are people who have lived in the territory of Indonesia since at least March 2020 and are at least 18 years old. Research questionnaires were distributed online and analyzed using Partial Least Squares-Structured Equation Modeling (PLS-SEM). The results showed that the greater the intention to travel, the greater the willingness to pay. On the other hand, only attitude and subjective norms have a significant effect on intention to travel. Meanwhile, perceived risk has a positive influence on attitude and perceived behavioral control."

"Tanjung Lesung sebagai destinasi pantai dihantam tsunami selat Sunda pada 22 Desember 2018. Kejadian ini berdampak pada penurunan angka kunjungan wisatawan karena risiko perjalanan. Penelitian ini bertujuan untuk menganalisis pengaruh perceived risks terhadap revisit intention ke Tanjung Lesung dengan menggunakan destination image sebagai variabel mediasi. Penelitian ini menggunakan pendekatan kuantitatif dengan responden berupa wisatawan domestik dan menggunakan teknik non-probability sampling. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh antara perceived risks terhadap revisit intention melalui destination image. Sehingga, ditemukan bahwa tingkat risiko yang dirasakan oleh wisatawan terhadap Tanjung Lesung pasca tsunami selat Sunda 2018 adalah rendah yang kemudian menciptakan citra destinasi yang positif dan adanya keinginan wisatawan untuk berkunjung kembali. Penelitian ini merekomendasikan agar pemerintah setempat segera membangun shelter tsunami di kawasan Tanjung Lesung dan meyakini wisatawan bahwa destinasi sudah dilengkapi dengan alat pendeteksi bencana yang memadai. Selain itu, terdapat juga rekomendasi untuk pihak pengelola agar meningkatkan maupun menambah pembangunan akomodasi untuk meningkatkan destination image Tanjung Lesung pasca bencana.

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Tanjung Lesung, a coastal destination was hit by tsunami of the Sunda Strait on December 22, 2018. This caused a decrease in tourists visits post-disaster due to the looming travel risk amongst tourists. This article aims to analyze the effects of perceived risks on the revisit intention to Tanjung Lesung by using destination image as the mediating variable. This article used quantitave approach by handing questionnaires to respondents, who were all domestic tourists by using the non-probability sampling technique. Results found that there are effects between perceived risks towards revisit intention through destination image; the risks felt by tourists who visited Tanjung Lesung post-tsunami are low, thus creating a positive destination image which results in revisit intention among tourists. This article recommends that the local government immediately build a tsunami shelter in the Tanjung Lesung area and convince tourists that the destination is equipped with adequate disaster detection equipment. In addition, there are also recommendations for the management to improve the construction of accommodation to support the post-disaster destination image of Tanjung Lesung."

"Seiring dengan adanya globalisasi, banyak aspek kehidupan yang dipengaruhi, salah satunya adalah munculnya diversifikasi jasa pariwisata yaitu medical tourism. Banyak negara yang menetapkan medical tourism sebagai industri nasional, salah satu yang terbaik adalah Singapura. Penyedia layanan medis di Singapura ahli dalam merancang strategi pemasaran untuk membentuk paradigma positif di benak calon pasien, salah satu strateginya adalah dengan memanfaatkan online word-of-mouth. Penelitian ini dilakukan untuk menganalis pengaruh online word-of-mouth terhadap destination trust dan intention to travel ke sebuah destinasi medical tourism. Responden dari penelitian ini adalah pasien di salah satu rumah sakit di labodetabek, pernah mem-posting atau membaca online review tentang rumah sakit di Singapura minimal 6 kali dalam 2 bulan terakhir, dan memiliki pengetahuan yang cukup tentang rumah sakit di Singapura. Metode pengelolaan data yang digunakan adalah Structural Equation Modeling (SEM). Hasil penelitian menunjukkan bahwa online word-of-mouth merniliki pengaruh yang signifikan terhadap destination trust dan intention to travel ke sebuah destinasi medical tourism, serta destination trust merniliki pengaruh yang positif terhadap intention to travel ke sebuah destinasi medical tourism.

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Along with the rise of globalization, there are many aspects of life which are affected, one of which is the emergence of diversified tourism service called medical tourism. Many countries have set medical tourism as the national industry, Singapore is one of the greatest. Singapore Hospitals marketers are experts in designing marketing strategy to build positive paradigm in patients' point of view, using online word-of-mouth is one of the most popular strategy. This study aims to analyze the impacts of online word-of-mouth on destination trust and intention to travel to a medical tourism destination. Respondents of this research are those who have posted or browsed about Singapore medical services reviews at least six times within the last 2 months and those who have a good knowledge about hospitals in Singapore. Structural Equation Modeling (SEM) is used to process the data. The result of this research shows that online word-ofmouth has a significant impact on destination trust and intention to travel to a medical tourism destination and also destination trust has a significant impact on intention to travel to a medical tourism destination which is Singapore."