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"Library performance measurement is one of a strategy to evaluate utilization of library resources. The objective of this study was to identify indicators needed to measure the performance and to design an counting system measurement at Open Service at National Library of Indonesia. The measurement indicators were based on ISO 11620:2008 consisting of 45 indicators. It was selected 10 indicators: 1) percentage of required titles in the collection (RTC); 2) shelving accuracy (SA); 3) staff per capita (LS); 4) collection turnover (CT); 5) loans per capita (LPC); 6) in-library use per capita (IUC); 7) library visits per capita (LVC); 8) percentage of target population reached (PTPR); 9) user satisfaction (AUS); 10) user services staff as a percentage of total staff (USSPTS). The indicators were selected through four stages: 1) selecting indicators related to activities in the Indonesia National Library and removing indicators related to activities that are not conducted in the institution; 2) removing indicators related to cost; 3) identifying and selecting indicators related to vision and mission by the questionnaire; 4) analizing the results of the questionnaire and setting the indicators that have an average value of the results greater than 0 as an selected indicator. The results of managements attitude that required the a performance counting system. System design was developed based on the system requirements and managements needs. The system that was able to process data into information of performance. The system was integrated with the integrated national library system (INLIS) and the data that were not available in INLIS were manually input. Steps of system developing were defining use case, description use case, activity diagram, class diagram, sequence diagram, object role/relational mapping and entity relationship diagram. "

"One of librarys most important element of the library is collection. The rise information and technology, has improved library needs to transforms into digital era. Library users preferred e resources collections. The National Library of Indonesia (NLI) realized e resources collection has become one of the primary collection. During these five years, there are not enough research about usage of e resources collection services evaluation. This research took evaluation of the usage of e resources collection services with a quantitative approach of the ISO 11620:2014 as general standard for library performance indicators. ISO 11620:2014 is a statement of symbol, numeric, and verbal that is obtained through the library statistics and data that is used to characterized the library performance indicators. There are 6 (six) performance indicators that are used as benchmark in assesing how far e resources collection is used in The NLI on 2014 2015. Those 6 (six) indicators are : (1) The percentage of e resources collection that is not used); (2) the number of content unit downloaded per capita; (3) the number of visitors that join the e resources training; (4) the expense of the e resources collection procurement; (5) the percentage of expenditure on the provision of information for the collection of e resources; (6) Percentage of library staff who provide the guidance of the eresources collection services for. This research found that e resources usage collections services in The NLI is not optimized. E resources collections service has not maximized for following reasons. First, The NLIs e resources is in balanced referring to covered subjects. The high e resources collections that were not used by user, only 3% of the whole e resources collections are used by users. Although, the level of content downloaded unit per capita for each e resources collections decreased from the previous year. E journals downloaded are more higher than the e books and e videos downloaded from whole e resources collections. In 2015, the number e books and e video downloaded are less than 5 per 1000 user. PROQUEST download decreased from 2.7 to 1.9 for all users served. These conditions was caused by lack of e resources development policy that becomes controlling in the process of collection management at the National Library of Indonesia. NLI needs to improve the e resources development a primary missions to create a great form of national collections. Second, NLI need to set priority in providing technology based services. E resources training and promotion are also need to set up as priority to colleges that have limited infrastructure and internet access. There are a large number user can be a potential gateway to increasing e-resources usage. This research found users were trained at the NLIs e resources has decreased in 2015. There was about 3 users per 1000 the NLIs users in the previous year. Third, the level of the percentage of staff who provide training increased by 12.34% from the previous year. Although there was improvement the percentage of the GCC staff training is still very small compared with the number of staff at service center. Librarians competencies also needed to improve e resources training in NLI. Librarian must have competenciies as much skill in providing information services in technology, has skill in searching strategy using e resources. The research also found evaluation of e resources usage at NLI will increase. Fourth, in terms of budget indicators issued for the provision of information in the form of a collection of e resources shows the results are quite positive. Costs incurred for the provision of e resources collections always increase every year. The research recommended further research related to the application of e resources system performance measurement standards. It is important for the evaluation of performance of e resources development at NLI to improve performance even better in the future."