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Abstrak :
ABSTRAK
Latar Belakang: Kepuasan pasien merupakan salah satu indikator dalam menentukan keberhasilan pelayanan kesehatan. RSKGM FKG UI merupakan penyedia layanan kesehatan khusus gigi dan mulut, salah satunya perawatan konservasi gigi. Tujuan: Penelitian ini bertujuan untuk melihat gambaran kepuasan pasien dan membandingkan tingkat kepuasan pasien di Klinik Integrasi dan Klinik Spesialis Konservasi Gigi RSKGM FKG UI. Metode: Sampel yang diambil berjumlah 100 orang dengan 50 responden di Klinik Integrasi dan 50 responden di Klinik Spesialis Konservasi Gigi yang sudah menerima perawatan konservasi gigi lebih dari dua kali, lalu diberikan kuesioner harapan dan kinerja dengan 40 pertanyaan. Hasil: Berdasarkan uji nonparametrik Chi-square didapatkan tidak ada perbedaan signifikan antara kepuasan pasien di Klinik Integrasi dan Klinik Spesialis Konservasi Gigi dinilai dari lima aspek perawatan. Kesimpulan: Kualitas pelayanan perawatan konservasi gigi dan kepuasan pasien terhadap pelayanan perawatan konservasi gigi di Klinik Integrasi dan Klinik Spesialis Konservasi Gigi RSKGM FKG UI dikategorikan baik.

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ABSTRACT
Background Patient satisfaction is one of the indicators in determining health service success. RSKGM FKG UI is a dental care provider, particularly providing conservative treatment. Objective The study aims to see the level of patient satisfaction towards conservative treatment and compare the level of satisfaction in Integration Clinic and Conservative Dentistry Clinic in RSKGM FKG UI. Methods A total of 100 patients who visited more than once were given a 40 item questionnaire to assess patient 39 s expectation and to assess the quality of conservative treatment based on patient 39 s perspective. Results Result from Chi square tests had shown that no significant differences was found on patient satisfaction level between Integration Clinic and Conservative Dentistry Clinic in RSKGM FKG UI, assessed from five aspects. Conclusion The quality of conservative treatment and patients 39 satisfaction towards conservative treatment in Integration Clinic and Conservative Dentistry Clinic RSKGM FKG UI were categorized as good.

Abstrak :
Latar Belakang: Pandemi COVID-19 di Indonesia memiliki dampak besar pada praktik pelayanan kedokteran gigi. Dokter gigi memiliki risiko lebih tinggi terinfeksi COVID-19 dalam prosedur kedokteran gigi. Oleh karena itu, perlu dilakukan tindakan pencegahan penularan COVID-19 dalam bentuk kontrol infeksi yang merupakan salah satu indikator penilaian kualitas dalam praktik pelayanan kedokteran gigi. Tujuan: Penelitian ini menjelaskan hubungan antara pengetahuan dan sikap pencegahan COVID-19 dengan praktik pelayanan di RSKGM FKG UI pada mahasiswa PPDGS Konservasi Gigi. Metode: Penelitian deskriptif analitik potong-lintang pada 58 mahasiswa PPDGS Konservasi Gigi FKG UI berbasis kuesioner yang dibagikan secara daring. Hasil: Berdasarkan Uji Mann-Whitney dan Kruskal Wallis, tidak terdapat perbedaan bermakna secara statistik (p > 0,05) antara pengetahuan, sikap dan praktik pencegahan COVID-19 berdasarkan lama pengalaman kerja dan tahun angkatan pendidikan. Uji korelasi Spearman menunjukkan tidak ada hubungan (p > 0,05) pengetahuan dan sikap mahasiswa tentang pencegahan COVID-19 dengan praktik pelayanan kedokteran gigi. Kesimpulan: Mahasiswa PPDGS Konservasi Gigi memiliki tingkat pengetahuan baik, sikap positif dan praktik yang baik terkait pencegahan COVID-19. Tidak ada hubungan antara pengetahuan dan sikap responden tentang pencegahan COVID-19 dengan praktik pelayanan di RSKGM FKGUI serta tidak terdapat perbedaan yang bermakna pengetahuan, sikap, dan praktik pencegahan COVID-19 berdasarkan lama pengalaman kerja dan tahun angkatan pendidikan. ......Background: The COVID-19 pandemic in Indonesia has had a major impact on the dental services. Dentists are exposed to a higher risk of getting infected by COVID-19 during dental procedures. Therefore, it is necessary to take measures to prevent the transmission of COVID-19 in the form of infection control which is one of the indicators of quality assessment in dental service practice. Objectives: This study explains the correlation between knowledge and attitudes about COVID-19 prevention with service practice at RSKGM FKG UI on Conservative Dentistry Specialty Program Student. Methods: A cross-sectional descriptive analytic study was conducted on 58 Conservative Dentistry Specialty Program Students based on questionnaires taken online. Result: Based on the Mann-Whitney and Kruskal Wallis tests, there was no statistical difference (p> 0.05) between knowledge, attitudes and practices of COVID-19 prevention based on length of work experience and years of education. The Spearman test showed no correlation (p> 0.05) between knowledge and attitudes of students about COVID-19 prevention on dental service practices. Conclusion: Conservative Dentistry Specialty Program Students have a good level of knowledge, positive attitude and good practices related to COVID-19 prevention. There is no correlation between the knowledge and attitudes of respondents about COVID-19 prevention on service practices at the RSKGM FKG UI and there is no significant difference in knowledge, attitudes, and practices of COVID-19 prevention based on the length of work experience and years of the education