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"Kinerja perawat sangat penting untuk dikaji karena jumlah tenaga keperawatan pada umumnya merupakan jumlah tenaga terbesar di setiap rumah sakit. Menurut model teori perilaku dan kinerja oleh Gibson (1987 dalam Ilyas, 1999) bahwa ada tiga variabel yang mempengaruhi kinerja seseorang antara lain variabel individu diantaranya faktor demografis dan variabel organisasi. RSAB Harapan Kita Jakarta sebagai rumah sakit rujukan nasional khusus kasus anak dan ibu hamil/bersalin perlu mengetahui bagaimana kinerja perawat pelaksana di ruang rawat inap dan hubungannya dengan karakteristik demografis dan karakteristik organisasi. Penelitian ini menggunakan desain cross sectional dengan sampel 156 responden. Variabel independen yang diteliti adalah karakteristik demografis perawat meliputi umur, jenis kelamin, status perkawinan, pendidikan dan masa kerja. Karakterisatik organisasi mencakup kepemimpinan, struktur organisasi, imbalan dan desain pekerjaan. Variabel dependen yaitu kinerja perawat pelaksana di ruang rawat inap. Hasil penelitian ini menunjukkan bahwa semua variabel dari karakteristik demografis tidak ada hubungan dengan kinerja perawat, sedangkan ada dua variabel dari karakteristik organisasi yaitu kepemimpinan kepala ruangan (p = 0,023) dan struktur organisasi (p = 0,0001) berarti ada hubungan signifikan dengan kinerja perawat pelaksana di ruang rawat inap berdasarkan analisis bivariat dengan uji kai-kuadrat. Pada analisis multivariat dari dua variabel tersebut menunjukkan bahwa struktur organisasi merupakan variabel yang mempunyai hubungan paling bermakna dengan kinerja perawat pelaksana di ruang rawat inap dengan nilai p = 0,0021 dan odds rasio sebesar 3,15 dengan menggunakan uji regresi logistik. Mempertimbangkan hasil penelitian bahwa variabel struktur organisasi yang mempunyai hubungan paling signifikan dengan kinerja perawat, maka upaya peningkatan kinerja perawat pelaksana di ruang rawat inap tidak terlepas dari sosialisasi struktur organisasi yang ada disamping pengaruh berbagai faktor lainnya baik karakteristik demografis maupun karakteristik organisasi. ......An Analysis on Executing Nurse's Work and Its Correlation with Demographic Characteristic and Organizational Characteristic at Inpatient Unit of Harapan Kita Maternal Hospital RSAB JakartaTo study executing nurse's work is very important because they commonly constitute the biggest personnel in number in every hospital. According to Gibson's behavior and work theory (1987 in Ilyas, 1999), there are three variables that influence someone's work. Among of them is individual variable that consists of demography and organizational variable. Harapan Kita Maternal Hospital RSAB Jakarta as national reference maternal hospital should understand executing nurse's work at inpatient unit and its relation with demography and organizational characteristic. This research used cross sectional design with 156 samples of respondents. The researched independent variable was demography characteristics of nurses covering age, sex, marital status, education and tenure. Organizational characteristic involved leadership, structure of organization, rewards and work design. And the dependent variable was executing nurses' work at inpatient unit of the hospital. The findings indicated that there was no relation between the entire variables of demography characteristics with nurses' work. Meanwhile there were two variables of organizational characteristic, that were unit manager's leadership (p = 0.023) and structure of organization (p 0.0001), indicated a significant relation with executing nurses' work at inpatient unit based on bivariat analysis with chi-square test. The multivariat analysis of the two variables implied that the structure of organization was the variable that had the most significant relation with their work at inpatient unit with p = 0.0021 and odds ratio as much 3,15 with logistic regression test. Considering the findings that structure of organization had the most significant relation with nurses' work, so the improvement of their work at inpatient unit could not be separated with socialization of organization structure and some influences of other factors either demography characteristic or organizational one."

"Survei Kepuasan Masyarakat adalah kegiatan pengukuran tingkat kepuasan masyarakat terhadap kualitas layanan yang diberikan oleh penyelenggara pelayanan publik, salah satunya Puskesmas. Hasil nilai Indeks Kepuasan Masyarakat (IKM) dapat dijadikan bahan evaluasi untuk meningkatkan kualitas penyelenggaraan pelayanan Puskesmas. Kepuasan masyarakat dapat dikaitkan dengan karakteristik organisasi yang dimiliki oleh Puskesmas, namun kondisi organisasi pada seluruh Puskesmas tentunya berbeda. Penelitian ini menganalisis perbedaan nilai IKM berdasarkan karakteristik organisasi Puskesmas Kecamatan di DKI Jakarta tahun 2018. Penelitian ini merupakan penelitian kuantitatif dengan desain penelitian cross sectional, menggunakan data sekunder. Sampel penelitian seluruh Puskesmas Kecamatan Provinsi DKI Jakarta yang berjumlah 44. Analisis data yang digunakan adalah univariat dan bivariat. Bivariat menggunakan uji korelasi dan uji regresi linear sederhana, untuk mengetahui keeratan korelasi antara rasio sumber daya manusia, jumlah kunjungan pelayanan UKP, persentase ketersediaan alat kesehatan dengan nilai IKM. Hasil penelitian ini menunjukan bahwa tidak ada perbedaan nilai IKM berdasarkan rasio sumber daya manusia Puskesmas (p-value 0.638). Terdapat perbedaan nilai IKM berdasarkan jumlah kunjungan pelayanan UKP ( p-value 0.0005), dan memiliki hubungan sangat kuat (r=0,794). Terdapat perbedaan nilai IKM berdasarkan persentase ketersediaan alat kesehatan ( p-value 0.0005), dan menunjukkan hubungan sangat kuat (r=0,892).......Public Satisfaction Survey is an activity to measure the level of public satisfaction of the quality of services provided by public service providers, one of which is the Primary Health Care. The results of the Public Satisfaction Index (IKM) can be used as evaluation criteria to improve the quality of Primary Health Care service. Although the condition of the organization in each Primary Health Care is certainly different, the Public satisfaction could be linked to the characteristics of the organization owned by the Primary Helath Care . This study analyzes the differences in the value of IKM based on the characteristics of the Primary Health Care located in every sub-district (Kecamatan) DKI Jakarta in 2018. Analysis of the data used was univariate and bivariate. Bivariate uses a correlation test and simple linear regression test to determine the closeness of the correlation between the ratio of human resources; the number of UKP service visits; the percentage of availability of medical devices with the value of IKM. The results of this study indicate that there is no difference in the value of IKM based on the ratio of human resources to Primary Health Care (p-value 0.638). There is a difference in the value of IKM based on the number of UKP service visits (p-value 0.0005) and has a very strong relationship (r = 0.794). Meanwhile, there is a difference in the value of IKM based on the percentage of availability of medical devices (p-value 0.0005), and shows a very strong relationship (r = 0.892)."