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"Skripsi ini membahas tentang kualitas layanan perpajakan Pajak Kendaraan Bermotor yang ada di lingkungan Samsat Kota Bekasi dan telah diukur melalui 5 (lima) dimensi pelayanan yaitu dimensi tangible, dimensi reliability, dimensi responsiveness, dimensi assurance, dimensi empathy. Penelitian ini adalah penelitian kuantitatif dengan desain deskriptif. Hasil penelitian ini menyarankan kepada Samsat Kota Bekasi, bahwa perlu untuk memperbaiki dan meningkatkan kualitas pelayanannya dengan cara memperbaiki indikator ketepatan waktu untuk permohonan Wajib Pajak; memberikan pendidikan dan pelatihan kepada petugas; meningkatkan jumlah personil dan kualitas SDM nya.The focus of this study is about service quality analysis on vehicle taxation in Samsat Kota Bekasi by using 5 (five) parameters of service dimension which are tangible, reliability, responsiveness, assurance, empathy. This research is using the quantitative and descriptive interpretive. The data were collected by using a questioner and some interview. The researcher suggests that Samsat Kota Bekasi should repair and improve their quality service by doing some strategy like: make a time control to taxpayer when they are paying their vehicle taxation, give the employee a training, enlarge the employee and their human resources quality."

"Vehicle tax is one of a truly potential local income to local Government in this case local income department. Based on the dynamic growth of the vehicle it self every year that increase rapidly, vehicle tax is becoming more potential ever year. It can be shown from the intensity of the vehicle which cause traffic jam. Vehicle tax base is collect from the ownership of the vehicle it self, which is allocate for the development of the public facilities, but Indonesia doesn't implemented it.The concept of vehicle tax is a collaboration between local income department, police department, insurance department. So if the local government wanted to implement those regulation a coordination should be happen between those department. The result is the local government can't implement the collection of vehicle tax on specific road such as airport area, because the regulation of collecting those tax is related to not only one department, but involving the other department to coordinate about the policy."

"Skripsi ini membahas tentang Analisi Implementasi Samsat On-Line Tiga Provinsi Pada Samsat Jakarta Selatan. Jenis penelitian ini adalah penelitian kualitatif dengan metode analisis deskriptif. Hasil dari penelitian ini adalah : Banyaknya wajib pajak yang enggan membayar pajak dikarenakan alasan domisili membuat Pemda harus mencari alternatif lain untuk itu pada April 2011 dibentuk Samsat Online Tiga Provinsi. Samsat ini dibentuk berdasarkan Nota Kesepahaman yang ditanda tangani oleh beberapa pihak namun dalam prakteknya Samsat Online ini hanya sebatas memindahkan gerai samsat masing masing provinsi ke lokasi samsat yang telah ditunjuk.

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This paper discusses about Analysis Implementation Of One Roof System Online of Three Provinces at One Roof System South of Jakarta, This type of research is qualitative research by descriptive analysis method. The results of this study are: The number of taxpayers who are reluctant to pay taxes due to the reason of domicile to the local government must find other alternatives, for it was formed in April 2011 One Roof System Online of Three Provinces. Units are formed based on a Memorandum of Understanding which was signed by several parties."

"Skripsi ini membahas tentang Implementasi Pajak Kendaraan Bermotor Pada Provinsi Aceh. Sejak tahun 2011 hingga tahun 2015 jumlah kendaraan bermotor terus meningkat dengan rata-rata peningkatan sebesar 9,17%, namun pada tahun 2015 penerimaan Pajak Kendaraan Bermotor tidaklah memenuhi target yang ditetapkan, hal ini diperkuat dengan audit BPK pada tahun 2015 yang menyatakan belum optimalnya penerimaan PKB pada Provinsi Aceh. Jenis penelitian ini menggunakan pendekatan penelitian kuantitatif dengan metode analisis deskriptif serta menggunakan teknik pengumpulan data studi pustaka dan wawancara mendalam. Analisis implementasi penelitian ini menggunakan teori Edward III dengan hasil penelitian bahwa tiap dimensi implementasi terpenuhi, namun dalam pelaksanaan masih terdapat hambatan seperti data kendaraan yang tidak valid, kondisi geografis, dan kepatuhan wajib pajak yang mengakibatkan penerimaan PKB Provinsi Aceh menjadi tidak optimal.

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This thesis discusses about the implementation of the Vehicle Tax in Aceh Province. Since 2011 to 2015 the number of vehicles keep on increasing with an average increase of 9.17%, but in 2015 the vehicle tax revenue did not live up the expetation of local government, this was confirmed by the BPK audit in 2015 that vehicle tax revenue was not optimal in the Aceh Province. This research used a quantitative approach with descriptive analysis method and used data collection techniques literature and in-depth interviews. Analysis of the implementation of this study used the theory of Edward III to the result that every dimension of implementation are fulfilled, but there were still obstacles in the implementation, such as vehicle data is invalid, geographical conditions, and taxpayer compliance resulted in less optimized vehicle tax revenue in Aceh province."

"Economic globalization impacts to the increase of international transactions. Countries need each other to market their products and to supply their material resources for industries. Component automotive industry of Indonesia addicted to import their materials because they could?t get those specific kind of materials from domestic market. This condition has been affecting the competitiveness of their products in both domestic and international market because they have to pay customs rate 5-15%. Otherwise component that imported from other countries such as ASEAN countries has no customs (zero rate) because of harmonized system that is free trade agreement among Indonesia and them.Government took actions and used their function to protect components which is produced by domestic component automotive industry. They gave incentives for those industries by customs facilities to improve competitiveness of their products so can be compared with imported product. Custom exemption facility of import material used for production of component for vehicle gave by Regulation of Finance Minester Number 34/PMK.011/2007. Those facility wished to be longer, so it?s so interesting to analize the backgrounds, implementation, and evaluation. Rasearcher analized to gave description by qualitative methods.Before those regulation published there are some background conditions which make government gave the facilities. Those condition was such as addiction of imported materials, policy package for domestic automotive industry to maintain economic growth, and high demand of component automotive. Comparing the situations of domestic component automotive industry, government gave customs exemption facility of the specific materials nedded by component automotive industry.Then the implementation of that regulations mate some factors that could support or interrupt the goal. Evaluation of this facility can be analized by government?s revenue impacted positively from sector of other kind of taxes. Besides improvement of domestic sales and export comodity from company in component automotive industry reflect the good impacts of the facility. After there was the facility, comparisson was proved that component for vehicle of domestic industry has good competitiveness and can be compared from imported product."