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Abstrak :
Skripsi ini membahas mengenai gambaran karakteristik pasien terhadap saldo piutang murni pasien rawat inap di RSIA Budi Kemuliaan tahun 2010. Piutang murni pasien rawat inap merupakan piutang pasien rawat inap yang tidak memiliki jaminan. Tujuan penelitian ini adalah untuk memperoleh gambaran karakteristik pasien yang memiliki piutang murni pada tahun 2010. Penelitian ini merupakan penelitian deskriptif analitik dengan pendekatan kuantitatif. Masalah yang terjadi adalah adanya kebijakan tanpa uang muka serta terjadinya peningkatan saldo atau jumlah piutang murni pasien rawat inap yang signifikan dari tahun 2009 ke tahun 2010. Berdasarkan hasil penelitian, diperoleh bahwa dari kedelapan variabel karakteristik pasien, terdapat 6 variabel yang tidak memiliki hubungan dengan piutang yaitu variabel pekerjaan penanggung jawab pasien, umur pasien, pendidikan, lokasi tempat tinggal, kelas perawatan dan umur piutang. Sedangkan 2 variabel lagi yaitu variabel lama hari rawat dan besar biaya perawatan memiliki hubungan dengan piutang. Hasil penelitian menyarankan bahwa perlu dilakukan upaya dalam pencarian donatur, dilakukan kajian mengenai sosial ekonomi pasien piutang murni, melakukan upaya penagihan yang lebih intensif, memberikan pelayanan yang efektif dan efisien, serta dilakukan pencatatan piutang yang lebih baik. The objective of this study is to obtain description on uninsured patient characteristics that has remaining balance of account receivables in the RSIA Budi Kemuliaan during year of 2010. Uninsured patients are those without health coverage and has been hospitalized in this hospital. This study is a descriptive analytic study using quantitative approach. There are strong value from the owners of RSIA Budi Kemuliaan that the hospital will not charge any down payment for any inpatient care, with or without health coverage. As a result, substantial increase in the balance of account receivable are shown in 2010, as compared to the previous years. The analysis of 8 variables on patient characteristics indicated that 6 variables do not have significant relationship with the balance of account receivables, that are including occupation, age, education, location, class of service care, and number of days of account receivables. The other 2 variables, that are length of stay and cost of care do have significant relationship with the balance of account receivables. The result of this study suggest that if the owner prefer to maintain their value of not applying down payment to any inpatient care, then there should be further study to explore condition of social economyy of existing patients and find other alternative sources of funds. Intensify collection of account receivables and provide efective and efficient care should also be done in the future to improve the balance of account receivables.

Abstrak :
Background: Coronavirus Disease 2019 is an emerging respiratory disease that is now a pandemic. Indonesia is experiencing a rapid surge of cases but the local data are scarce. Methods: this is an analysis using data from the ongoing recapitulation of Epidemiological Surveillance (ES) by the Provincial Health Office of Jakarta from March 2nd to April 27th 2020. We evaluated demographic and clinical characteristics of all confirmed cases in association with death. Results: of the 4,052 patients, 381 (9.4%) patients were deceased. Multivariable analysis showed that death was associated with older age (odds ratio [OR] 1.03; 95% confidence interval [CI] 1.02, 1.05, per year increase; p<0.001), dyspnea (OR 4.83; 95% CI 3.20, 7.29; p<0.001), pneumonia (OR 2.46; 95%CI 1.56, 3.88; p<0.001), and pre-existing hypertension (OR 1.86; 95% CI 1.24, 2.78; p=0.003). Death was highest in the week of April 6th 2020 and declined in the subsequent weeks, after a large-scale social restriction commenced. Conclusion: older age, dyspnea, pneumonia, and pre-existing hypertension were associated with death. Mortality was high, but may be reduced by lockdown.

Abstrak :
ABSTRAK
Nama : Made Juniartha DwiputraProgram Studi : Kajian Administrasi Rumah SakitJudul : Perspektif Pasien Terhadap Kualitas Pelayanan Rawat InapRumah Sakit Umum Bintang Klungkung Tahun 2017Kualitas pelayanan mencakup lima aspek yaitu tangible, reability,responsiveness, assurance dan empathy. Kualitas pelayanan kesehatan salah satunyadapat dilihat dari perspektif pelanggan berdasarkan harapan dan persepsinya.Membandingkan antara persepsi dan harapan pelanggan akan menimbulkan perasaansenang/puas dan kecewa/tidak puas. Perspektif pelanggan/pasien dipengaruhi olehkarakteristiknya seperti jenis kelamin, umur, pendidikan, pekerjaan, kelas perawatandan cara pembayaran. Penelitian ini bertujuan untuk mendapatkan gambaranperspektif pasien terhadap kualitas pelayanan yang mereka terima pada saatmenjalani rawat inap di Rumah Sakit Umum Bintang Klungkung Tahun 2017.Penelitian ini menggunakan responden 107 orang yang merupakan pasien rawat inapkelas I, II dan III dengan menggunakan pendekatan kuantitatif dengan rancangancross sectional. Pengukuran kualitas pelayanan dengan membandingkan persepsi danharapan responden yangmenggunakan konsep service quality dari Parasuraman. Hasilpenelitian ini berdasarkan perspektif pasien terhadap kualitas pelayanan rawat inapRumah Sakit Umum Bintang diketahui responden yang senang/puas terhadappelayanan yang mereka terima sebesar 53.3 sedangkan responden yang merasakecewa/ tidak puas sebesar 46.7 . Ada Hubungan yang signifikan antara perspektifpasien dengan jenis kelamin, pendidikan dan cara pembayaran. Selain itu diketahuijuga faktor faktor yang menjadi prioritas utama kuadran I untuk meningkatkankualitas pelayanan yang meliputi: Ruang perawatan memiliki suasana tenang dannyaman, memiliki kamar mandi/WC yang bersih, perawat tanggap dan sigap dalammemberikan pertolongan, perawat tekun dan bersungguh sungguh dalammelaksanakan tugasnya, petugas mengutamakan pelayanan terhadap pasien, danpetugas memberikan perhatian kepada pasien.Kata kunci : Perspektif pasien, karakteristik pasien, Dimensi ServQual

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ABSTRACT
Name Made Juniartha DwiputraStudy Program Study of Hospital AdministrationTitle The Perspective of Patient on Quality of Inpatient Service ofBintang General Hospital, in Klungkung 2017Service quality includes five aspects tangibles, reability, responsiveness, assuranceand empathy. Quality of health services one of which can be seen from theperspective of customers based on expectations and perceptions. Comparing theperceptions and expectations of customers will lead to feelings ofpleasure satisfaction and disappointment dissatisfaction. The customer patientperspectives are influenced by their characteristics such as gender, age, education,occupation, treatment classes and mode of payment. This study aims to obtain aperspective picture of patients on the quality of services they receive at the time ofundergoing inpatient at Bintang General Hospital in Klungkung 2017. This studyused 107 respondents who are inpatients class I, II and III by using a quantitativeapproach with cross sectional design. Measurement of service quality by comparingperceptions and expectations of respondents who use service quality concept ofParasuraman. The results of this study based on the perspective of the patients on thequality of inpatient service of Bintang General Hospital are known responder who arehappy satisfied to the service they received by 53.3 while the responder who feeldisappointed not satisfied equal to 46.7 . There is a significant relationship betweenthe perspective of patients with gender, education and mode of payment. In addition,it is also known that the factors that become the main priority quadrant I to improvethe quality of services that include treatment room has a quiet and comfortableatmosphere, have a clean bathroom toilet, responsive nurses and swift in providinghelp, nurses diligent and earnest in performing its duties, the officer prioritizesservice to the patient, and the officer gives attention to the patient.Keywords Perspective of patient, patient characteristics, ServQual Dimension

Abstrak :
Latar belakang penelitian ini ialah besarnya biaya kesehatan dan berkurangnya kemampuan pemerintah untuk membiayai kegiatan rumah sakit yang juga dialami oleh RSU Tangerang. Sementara itu di RSU Tangerang didapatkan adanya kecenderungan tunggakan pasien rawat inap semakin meningkat yang disebabkan oleh beberapa kelompok penunggak. Secara umum penelitian ini ingin melihat kecenderungan besarnya tunggakan pasien, karakteristik penunggak bayaran, perbedaan antar kelompok penunggak pembayaran serta perbedaan karakteristik penunggak dan besarnya tunggakan antar perawatan. Hasil penelitian ini menunjukan adanya peningkatan jumlah tunggakan kµrang lebih sebesar Rp. 151.030.447 setiap tahunnya, dan dalam hal besarnya.tunggakan, kelompok Askes berbeda bermakna terhadap kelompok surat perjanjian, pasien lari dan pasien kurang mampu, serta tidak berbeda bermakna dengan kelompok surat lurah. Dilihat dari besarnya tunggakan kelas perawatan, ternyata kelas perawatan VIP berbeda dengan kelas I, kelas II, dan kelas III. Kelas perawatan I, berbeda bermakna dengan kelas III serta kelas II berbeda dengan kelas III. Sebagai saran dari hasil penelitian ini, maka perlu kelompok penunggak dipilah-pilah berdasarkan antara lain Charitty allowance, contractual allowance, social cost dan bad debt yang berguna untuk penelitian tentang pengaruh bad debt terhadap kinerja rumah sakit. Selanjutnya dalam perencanaan pengeluaran rumah sakit tunggakan tersebut dapat dialokasikan. Disamping itu, perlu adanya evaluasi harga paket Askes untuk disesuaikan dengan pola tarif rumah sakit. Daftar bacaan : 27 ( 1971 - 1994 )

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The background which lead to this study is the magnitude of the hospital health cost and the insufficient government budget to finance this ever increasing cost of running the hospitals is also experiencing by the R.S.U Tangerang. Further more at this R.S.U Tangerang the number of patients unable to pay the cost of hospitalization keep increasing every year. Basically the aim of this study is to show the correlation between, debt patients, their characteristics, the different between each group of debt patients and the size of each debt patients for each medical service. This study shows that there is an increase of the debt by Rp 151.030.447 each year and as far as the size of debt is concern, the Askes group is significantly less patients with debt than those from contractual allowance, social cost and bad debt, also the charity allowance are less likely to have payment problem. The study also shows how the size of debt distinct from one service to the others such VIP vs First class, Second class and Third class patients. First class vs Third class as well Second class Vs Third class. There for it is recommended; The need to classify bad debt patients based on how there were' financed, such as through charity allowance, contractual allowance, social cost and bad debt, which is useful for study to determine the affect of bad debt on the hospitals operation. In addition, this type of bad: debt should also he incorporated into the hospitals budget. Another point not less important is to evaluated the Askes cost tariff to be aligned with the overall hospitals costs. Biblography : 27 / 1971-1994.