Ditemukan 1 dokumen yang sesuai dengan query
Martin, Lawrence L
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Now that business, government, and other fields are embracing Total Quality Management (TQM) as their management philosphy, TQM may also hold the solution for problems that exist in human services organizations today. After a brief history of TQM, the author discusses the philosophy of management, quality as an organizational goal, the challenges of determining an organization's customers, and collecting and using customer quality data. He also describes how to achieve quality improvement through teamwork and ...
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London: Sage Publications, 2013
e20510949
eBooks Universitas Indonesia Library
