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Kececioglu, Dimitri
Reliability engineering handbook, Vol. 1
New Jersey: Prentice-Hall, 1991
R 620 REL I
Buku Referensi  Universitas Indonesia Library
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Nurnabila Kirono
Perilaku obsesif-kompulsif: pengujian reliabilitas dan validitas dengan variabel locus of control, status hubungan romantis, dan daftar obsessive-compulsive inventory (OCI-R) baru yang telah direvisi = Obssessive-compulsive behaviour: testing reliability and validity with Locus of Control, relationship status, and obsessive-compulsive inventory ? revised
"[ABSTRAK
Penelitian ini bertujuan untuk mengembangkan skala baru dalam mengukur perilaku obsesif-kompulsif.
Survei diberikan kepada 194 mahasiswa program sarjana S1 dari University of Queensland. Setelah semua data
telah terkumpul dan diselesaikan, skala baru yang telah dikembangkan dari perilaku obsesif-kompulsif pun diuji
reliabilitas, Item Discrimination Index, dan validitas dalam skala hubungannya dengan variabel lain yakni locus
of control, status hubungan romantis, dan daftar Obsessive-Compulsive Inventory (OCI-R) baru yang telah
direvisi. Skala obsesif-kompulsif baru yang telah dikembangkan ternyata memiliki reliabilitas yang tinggi di
antara butir-butir lainnya. Item Discrimination Index menunjukkan bahwa tiap butir skala bisa dibedakan dengan
baik, dengan hanya membutuhkan tiga butir untuk diubah penulisan katanya (M = 32.40, SD = 8.17). Ditemukan
hubungan antara butir skala obsesif-kompulsif dengan locus of control (r(189) = .18, p = .013) dan variabel OCIR
yang bertugas untuk memvalidasi (r(189) = .37, p < .001), tetapi tidak ditemukan hubungan antara obsesifkompulsif
dengan status hubungan romatis (r(189) = .08, ns.). Skala butir yang baru dikembangkan pada
penelitian ini terbukti dapat berlaku untuk setting non-klinis serta memerlukan penelitian lebih lanjut untuk
memvalidasi penggunaannya dengan variabel lain yang ada.ABSTRACT The present study looked to develop a new scale in measuring obsessive-compulsive behaviour.
Surveys were administered to 194 undergraduate university students of The University of Queensland to
complete. After all the data have been gathered, the newly developed scale of OCB was tested on its reliability,
Item Discrimination Index, and validity in conjunction with other variables of locus of control, relationship
status, and OCI-R. The newly developed OCB scale proved to have high reliability among its items and good
discriminating index with only three items that need rewording (M = 32.40, SD = 8.17). Items demonstrated
relationship with locus of control (r(189) = .18, p = .013) and OCI-R validating variables (r(189) = .37, p <
.001), but none was found with relationship status (r(189) = .08, ns.). This newly developed scale proved to be
applicable to non-clinical setting and need further researches to validate its use with other existing variables., The present study looked to develop a new scale in measuring obsessive-compulsive behaviour.
Surveys were administered to 194 undergraduate university students of The University of Queensland to
complete. After all the data have been gathered, the newly developed scale of OCB was tested on its reliability,
Item Discrimination Index, and validity in conjunction with other variables of locus of control, relationship
status, and OCI-R. The newly developed OCB scale proved to have high reliability among its items and good
discriminating index with only three items that need rewording (M = 32.40, SD = 8.17). Items demonstrated
relationship with locus of control (r(189) = .18, p = .013) and OCI-R validating variables (r(189) = .37, p <
.001), but none was found with relationship status (r(189) = .08, ns.). This newly developed scale proved to be
applicable to non-clinical setting and need further researches to validate its use with other existing variables.]"
Fakultas Psikologi Universitas Indonesia, 2015
MK-PDF
UI - Makalah dan Kertas Kerja  Universitas Indonesia Library
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Tutuarima, Mayang Marion
Pengukuran reliabilitas dan validitas skala baru untuk perilaku obsesif kompulsif = Measuring the reliability and the validity of the new obsessive compulsive behaviour scale
"[ABSTRAK
Studi ini bertujuan untuk mengevaluasi reliabilitas dan validitas sebuah alat ukur baru untuk mengukur
Obsessive Compulsive Behaviour (OCB). Alat ukur yang terdiri dari 12 item disusun dan disebarkan kepada
mahasiswa PSYC3020, yang berusia 18-47 tahun di Universitas Queensland, Australia. Studi ini berhasil
menemukan bahwa alat ukur baru ini memiliki reliabilitas yang tinggi. Terdapat tiga hipotesis yang diajukan
didalam studi ini untuk mengevaluasi validitas alat ukur baru ini. Hal lain juga ditemukan bahwa OCB
mempunyai korelasi dengan neuroticism (r = .14, p < .05). Selain itu perbedaan rata-rata skor OCB antara
perempuan dan laki-laki juga dapat ditemukan, dimana perempuan memiliki nilai lebih tinggi dibandingkan
dengan laki-laki, walaupun perbedaan tersebut tidak signifikan (t(189) = 3.50, p = .001). Hubungan antara OCB
dan Desirability of Control juga dievalusi di dalam studi ini. Berdasarkan hasil yang diperoleh tidak ditemukan
adanya korelasi antara dua variabel tersebut (r = .07, p = .33). Dari berbagai tes yang dilakukan, dapat
disimpulkan bahwa alat ukur baru ini memiliki reliabilitas yang tinggi dengan validitas yang rendah. Perbaikan
dalam beberapa bagian studi perlu dilakukan guna mengembangkan alat ukur baru ini. Namun, alat ukur baru ini
bermanfaat untuk menangani pasien tahap remaja akhir penderita Obsessive Compulsive disorder yang tidak
mendapat intervensiABSTRACT This study aimed to evaluate the reliability and the validity of the new Obsessive-Compulsive Behaviour (OCB)
measurements. Twelve items were designed and distributed to post adolesence PSYC3020 students, ranging fro
18 to 47 years, in Univeristy of Queensland. This study has brought us to the conclusion that the new scale has a
high reliability. Three hypotheses were proposed to evaluate the validity of this new scale. This study also
revealed that OCB is correlated with Neuroticism (r = .14, p < .05). Mean differences was found between male
and female participants (t(189) = 3.50, p = .001), even though it was not statistically significant, female was
found to have a higher score than males in OCB. Another correlation was tested between OCB and Desirability
of Control, however the study indicated that there is no correlation between OCB and Desirability of Control (r
= .07, p = .33). Overall result revealed that this new measure is high in reliability but low in validity. The
result also indicated that further improvements need to be done. However, this measurement contributes
positively to neglected OCD patients who are in the post adolesence stage;This study aimed to evaluate the reliability and the validity of the new Obsessive-Compulsive Behaviour (OCB)
measurements. Twelve items were designed and distributed to post adolesence PSYC3020 students, ranging fro
18 to 47 years, in Univeristy of Queensland. This study has brought us to the conclusion that the new scale has a
high reliability. Three hypotheses were proposed to evaluate the validity of this new scale. This study also
revealed that OCB is correlated with Neuroticism (r = .14, p < .05). Mean differences was found between male
and female participants (t(189) = 3.50, p = .001), even though it was not statistically significant, female was
found to have a higher score than males in OCB. Another correlation was tested between OCB and Desirability
of Control, however the study indicated that there is no correlation between OCB and Desirability of Control (r
= .07, p = .33). Overall result revealed that this new measure is high in reliability but low in validity. The
result also indicated that further improvements need to be done. However, this measurement contributes
positively to neglected OCD patients who are in the post adolesence stage, This study aimed to evaluate the reliability and the validity of the new Obsessive-Compulsive Behaviour (OCB)
measurements. Twelve items were designed and distributed to post adolesence PSYC3020 students, ranging fro
18 to 47 years, in Univeristy of Queensland. This study has brought us to the conclusion that the new scale has a
high reliability. Three hypotheses were proposed to evaluate the validity of this new scale. This study also
revealed that OCB is correlated with Neuroticism (r = .14, p < .05). Mean differences was found between male
and female participants (t(189) = 3.50, p = .001), even though it was not statistically significant, female was
found to have a higher score than males in OCB. Another correlation was tested between OCB and Desirability
of Control, however the study indicated that there is no correlation between OCB and Desirability of Control (r
= .07, p = .33). Overall result revealed that this new measure is high in reliability but low in validity. The
result also indicated that further improvements need to be done. However, this measurement contributes
positively to neglected OCD patients who are in the post adolesence stage]"
Fakultas Psikologi Universitas Indonesia, 2015
MK-PDF
UI - Makalah dan Kertas Kerja  Universitas Indonesia Library
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Rosmaitaliza
Analisis kepuasan pelanggan terhadap lima dimensi mutu pelayanan poliklinik RSUD Karawang dalam diagram kartesius = Customer satisfaction analysis on five dimensions of quality of service in output delivery RSUD Karawang with cartesius diagram
"Kunjungan pasien rawat jalan cukup berpengaruh, untuk itu dibutuhkan perhatian yang lebih terhadap mutu pelayanan yang diberikan terhadap pelanggan. Tujuan dari penelitian ini adalah untuk mendapatkan gambaran kepuasan pelanggan terhadap lima dimensi mutu pelayanan poliklinik dalam diagram kartesius.
Penelitian ini menggunakan rancangan deskriptif cross sectional dengan metode kuantitatif. Sampel penelitian adalah 120 orang yang telah memanfatkan pelayanan poliklinik di RSUD karawang, yang diambil dengan teknik purposive sampling kemudian dianalisis secara deskriptif. Penelitian dilakukan dengan menggunakan kuesioner.
Secara keseluruhan pelanggan menaruh harapan yang tinggi terhadap lima dimensi mutu pelayanan poliklinik RSUD Karawang dengan besar nilai grand mean total harapan sebesar 4,84 dan nilai mean total dari persepsi 3,79. Kemudian mean masing-masing dimensi penilaian digunakan untuk menempatkan dimensi penilaian pada diagram kartesius.
Dengan analisis diagram kartesius dapat diketahui dimensi manakah yang diprioritaskan dengan melihat dimensi yang terletak pada kuadran A, dimana 2 dimensi yaitu dimensi responsive dan dimensi reliability.
RSUD Karawang sebaiknya perlu melakukan uji kompetensi sesuai profesi petugas masingmasing, mengikutkan petugas dalam pelatihan ?pelatihan yang terkait upaya peningkatan pelayanan di poliklinik, dan mengadakan studi kasus atau seminar kasus peningkatan pendidikan dan mengaktifkan pengawasan oleh team penjamin mutu pelayanan rumah sakit.
Cartesius diagram Outpatient visits quite influential, it is necessary to pay more attention to the quality of services provided to customers. The purpose of this study was to gain insight to customer satisfaction five service quality dimensions in the diagram cartesius.
This research in clinic uses a cross-sectional descriptive design with a quantitative method. The samples were 120 people who have tapped the clinic services in RSUD Karawang, taken by purposive sampling technique and then analyzed descriptively. The study was conducted using a questionnaire.
Overall customer put high expectations on the five dimensions of service quality with a large output delivery RSUD Karawang total value of the grand mean expectation of 4.84 and the mean total of 3.79 perception. Then the mean of each dimension is used to place the assessment on the assessment dimensional Cartesius diagram.
With the analysis of dimensional Cartesius diagram can be seen by looking prioritized Which dimension lies in quadrant A, where 2 dimensions are the dimensions of responsiveness and reliability dimension.
RSUD Karawang should have to do the appropriate professional competence test their respective officers, officials quote the relevant training efforts to improve services in the clinic, and conduct case studies or case seminars and enable improvement of education quality assurance monitoring by a team of hospital services also reward and funishment."
Depok: Fakultas Kesehatan Masyarakat Universitas Indonesia, 2014
T41486
UI - Tesis Membership  Universitas Indonesia Library
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Helena Stefani
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Taksi Blue Bird = The Impact of Service Quality towards Customer Satisfaction on Blue Bird Taxi
"Bisnis saat ini sedang menghadapi kompetisi yang ketat dalam berbagai bidang seperti nama, kualitas dan inovasi. Kualitas yang rendah akan menimbulkan ketidakpuasan pada pelanggan padahal kepuasan pelanggan saat ini menjadi jantung bagi strategi marketing untuk membawa perusahaan pada kesuksesan. Dalam bidang transportasi, beberapa perusahaan taksi hadir sebagai salah satu alternatif bagi masyarakat yang membutuhkan transportasi yang aman dan nyaman, salah satunya Taksi Blue Bird. Dengan adanya beberapa perusahaan taksi kompetitor dan hadirnya inovasi baru yaitu transportasi online, Taksi Blue Bird terus mempertahankan keunggulannya dalam kualitas pelayanan. Penelitian ini bertujuan untuk menganalisi pengaruh kualitas pelayanan terhadap kepuasan pelanggan terhadap Taksi Blue Bird. Penelitian ini menggunakan pendekatan kuantitatif yaitu data penelitian yang dilakukan dengan survei kuesioner kepada 100 responden sesuai dengan kriteria sampel yang ditentukan. Pengolahan data dalam penelitian ini menggunakan metode analisis rank spearman. Hasil dari penelitian ini menunjukkan bahwa seluruh dimensi yang terdapat pada kualitas pelayanan yang terdiri dari tangibles, realibility, responsiveness, assurance dan emphaty berpengaruh pada kepuasan pelanggan yang memiliki dimensi experienced quality, price, dan safety and luxury. Penelitian ini juga mengungkapkan Taksi Blue Bird masih memiliki keunggulan dalam kualitas pelayanan karena sikap driver yang sopan dan ramah serta kenyamanan dalam membawa mobil.
Business are facing tight competition in various field such as brand, quality and innovation. Success can be found through the satisfaction of customers as customer satisfaction is now the heart of marketing strategies meaning low quality given by companies can lead to dissatisfaction with customers. In the field of public transportation, Taxi exist as one of an alternative for people who wants a safer and more comfortable service of transportation. One of which is Blue Bird Taxi, well known for it’s good service quality. With the existance of competitor companies, Blue Bird taxi continues in withstanding its excellance in service quality. This research uses quantitative approach that is research data collected through survey and distributing questionnaires to 100 respondents according to the specified sample criteria. The data is processed using rank spearman method. The results of this research presents that all dimensions in service quality (tangibles, realibility, responsiveness, assurance and emphaty) are influenced towards customer satisfaction (experienced quality, price and safety & luxury). This research reveals Blue Bird Taxi withstand its excellence in service quality because of its polite, friendly and safe driving attitude drivers making a comfortable enviroment for customers using this transportation."
Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2018
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UI - Skripsi Membership  Universitas Indonesia Library