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Abstrak :
ABSTRAK
Risiko atau gangguan dapat terjadi ketika sebuah perusahaan mengerjakan kegiatan operasionalnya dan dapat mempengaruhi kinerja yang diberikan kepada konsumen. Dalam penelitian sebelumnya telah banyak penelitian yang mempelajari tentang berbagai kondisi yang dihadapi oleh perusahaan baik secara internal, eksternal maupun tentang hubunganya dengan para konsumen yang dapat memberikan dampak, baik positif maupun negatif terhadap kinerja perusahaan 3PL. Risiko atau gangguan dapat terjadi ketika mereka melakukan kegiatan operasionalnya, baik risiko atau gangguan dalam hal memberikan orientasi kepada konsumennya, kualitas hubungan antara 3PL dengan konsumennya ataupun dalam hal manajemen kargo. Studi ini merupakan sebuah studi deskriptif yang akan mempelajari hubungan antara orientasi konsumen, kualitas hubungan serta manajemen kargo berdasarkan persepsi PT. 123 selaku konsumen dari 3PL PT. XYZ serta bagaimana hubungan antara ketiga variabel tersebut. Pengujian hipotesis menggunakan analisis jalur dimana hasil pengujian hipotesis didapatkan bahwa ada pengaruh antara kualitas hubungan dan manajemen kargo terhadap kinerja PT XYZ namun untuk variabel orientasi konsumen tidak memiliki pengaruh terhadap kinerja PT XYZ

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ABSTRACT
Risk or disruption can occur when a company works on its operations and can affect the performance into customer. In previous studies, there have been many studies that study the various conditions faced by companies both internally, externally and about their relationships with consumers which can have an impact, both positively and negatively on the performance of 3PL companies. Risks or disruptions can occur when they carry out their operational activities, either risk or disruption in terms of providing orientation to their customers, the quality of the relationship between 3PL and its customers or cargo management. This study is a descriptive study which study the relationship between consumer orientation, relationship quality and cargo management based on the perception of PT. 123 as the consumer of the 3PL PT. XYZ and how the relationship between the variables is. Hypothesis testing uses path analysis where the results of testing the hypothesis found that there is an influence between relationship quality and cargo management on the performance of PT XYZ but for consumer orientation variables does not have an influence on the performance of PT XYZ.

Abstrak :
This book synthesizes the current state of knowledge on logistics infrastructures and process modeling, especially for processes that are exposed to changing and uncertain environments. It then builds on this knowledge to present a new concept of dependable product delivery assurance. In order to quantitatively assess dependability, a service continuity oriented approach as well as an imperfect knowledge based concept of risk are employed. This approach is based on the methodology of service engineering and is closely related to the idea of the resilient enterprise, as well as the concept of disruption-tolerant operation. The practical advantages of this concept are subsequently illustrated in three sample applications: a modified FMECA method, an expert system with fuzzy reasoning, and a simulation agent-based model of logistic network resilience.