Ditemukan 15 dokumen yang sesuai dengan query
Sukowinarto, author
Dewasa ini yang menjadi tolok ukur unsur penilaian kelas hotel berbintang di Indonesia adalah unsur fasilitas yang tersedia di setiap hotel. Unsur standar kualitas keterampilan belum menjadi tolok ukur penilaian. Untuk ini tujuan dari penelitian tesis ini adalah pertama menganalisis mengenai standar pelayanan yang diterapkan di hotel berbintang di Jakarta,...
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 1996
T-Pdf
UI - Tesis Membership Universitas Indonesia Library
New York: Praeger , 1984
338.47 SER
Buku Teks Universitas Indonesia Library
This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2012. At the conference, researchers from all over the world present innovative ideas, research, and applications in the design, management, and evaluation of services. This year,...
Berlin: Springer, 2012
e20396800
eBooks Universitas Indonesia Library
Delong, Thomas, author
New York: McGraw-Hill, 2003
658 DEL p
Buku Teks Universitas Indonesia Library
Temperley, Alison, author
Inside Knowledge provides practical guidance for women working in professional service firms who aspire to achieve their full potential in what have traditionally been male work environments. It aims to help women thrive within these organisations, and to rise to a level commensurate with their knowledge, skills, experience and talent...
United Kingdom: Emerald, 2017
e20469549
eBooks Universitas Indonesia Library
Payne, Andrian
Yogyakarta: Andi, 1993
338.47 PAY tt
Buku Teks Universitas Indonesia Library
Masaaki Imai, 1930-, author
New Delhi: McGraw-Hill, 2012
658.401 2 IMA g
Buku Teks Universitas Indonesia Library
Taylor, Peter J., author
"With the advent of multinational corporations, the traditional urban service function has 'gone global.' In order to provide services to globalizing corporate clients, the offices of major financial and business service firms across the world have generated networks of work. It is the myriad of flows between office towers in...
London and New York: Routledge, Taylor & Francis Group, 2016
307.76 TAY w
Buku Teks Universitas Indonesia Library
This book intends to present and discuss the main challenges that companies interested in servitization strategies have to overcome, with a particular focus on the design of managerial control systems. The book can represent a useful tool for companies interested developing successful servitization strategies...
United Kingdom: Emerald, 2017
e20469485
eBooks Universitas Indonesia Library
Denton, D. Keith, author
New York: McGraw-Hill, 1992
R 658 DEN s
Buku Referensi Universitas Indonesia Library
