"Contents :
- CHAPTER 1: EXECUTIVE SUMMARY
- CHAPTER 2: INTRODUCTION TO UNIFIED MESSAGING
- CHAPTER 3: TECHNOLOGIES FOR UNIFIED MESSAGING
- CHAPTER 4: CURRENT MARKET STATUS
- CHAPTER 5: STANDARDS FOR UNIFIED MESSAGING
- CHAPTER 6: UNIFIED MESSAGING VENDORS AND PRODUCTS
- CHAPTER 7: CASE STUDIES AND DEPLOYMENT OF UM SYSTEMS
- CHAPTER 8: STRATEGIES FOR SUCCESS
- CHAPTER 9: FINAL ANALYSIS AND CONCLUSIONS
- APPENDICES
- APPENDIX A: SURVEY ON UNIFIED MESSAGING AND ITS RESULTS
- APPENDIX B: BUYERS GUIDE
- APPENDIX C: GLOSSARY OF KEY TERMS
- APPENDIX D: BIBLIOGRAPHY "
