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Hooks, Ivy F., author
"Never time enough to do it right, but always time enough to do it over." In today's "faster-better-cheaper-at-any-cost" world, this is not just a joke, but an all-too-frequent reality. And, most often, a poor understanding of the requirements for a product is the reason it must be done over. Customer-Centered...
New York: [American Management Association, ], 2001
e20438023
eBooks Universitas Indonesia Library
