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Abstrak :
Untuk mampu bersaing dengan para kompetitor, perusahaan membutuhkan karyawan dengan work engagement yang tinggi. Penelitian ini dilakukan dalam dua studi. Pada studi satu, peneliti menyebar kuesioner kepada 22 orang karyawan Departemen QO PT X untuk mengetahui korelasi antar variabel yang diteliti. Internal supervisor communication diukur dengan alat ukur dari Karanges dkk (2014) (α = 0.93), perceived supervisor support diukur dengan alat ukur dari Eisenberger dkk (2001) (α = 0.85), serta work engagement diukur dengan alat ukur dari Schaufelli dkk (2006) (I± = 0.88). Hasil pengolahan data membuktikan bahwa koefisien korelasi internal supervisor communication dengan work engagement (I± = 0.87, p < 0.01) lebih besar daripada koefisien korelasi perceived supervisor support dan work engagement (I± = 0.69, p < 0.01). Pada studi 2, peneliti merancang program intervensi variabel internal supervisor comunication untuk karyawan Departemen QO PT X dalam rangka peningkatan work engagement. Program intervensi tersebut dinamakan Communicative Leaders, yang terdiri dari dua bagian, yaitu pelatihan dan monitoring. Dalam penerapannya, peserta intervensi adalah atasan yang dinilai bawahannya memiliki skor internal supervisor communication yang rendah. Selanjutnya, peneliti melihat hasil evaluasi intervensi yang dilakukan. Hasil tersebut menunjukan bahwa (1) terjadi peningkatan yang signifikan pada persepsi bawahan terhadap internal supervisor communication atasan langsungnya (Z = -0.2041, p < 0.05), dan; (2) terjadi perningkatan keterikatan work engagement (Z = -2.445, p < 0.05). ......To be able competing with competitors, companies need employees with high work engagement. In study one, researchers managed to collect 22 responsesfrom the X company employee in QO Department to examine the relationship between variables. Internal supervisor communication was measured by using Karanges dkk (2014) (I± = 0.93), perceived supervisor support was measured by sing Eisenberger dkk (2001) (I± = 0.85), and work engagement was measured by using Schaufelli dkk (2006) (I± = 0.88). The result showed that the relationship coeficient betweeen supervisor internal communication and work engagement is bigger than the relationship coeficient between perceied supervisor support and work engagement. In study 2, researcher designed internal supervisor communication intervention program to increase work engagement for employees of the PT X QO Department. The intervention program was called Communicative Leaders, which consists of two parts: training and monitoring sessions. In its implementation, intervention participants were supervisors that have low internal supervisor communication score based on the perception of their subordinate from study 1. After that, researcher evaluated the intervention result. The results are: (1) there was a significant increase in subordinates perceptions of their supervsors internal supervisor communication (Z = -0.2041, p <0.05), and; (2) there was a significant increase in work engagement (Z = -2,445, p <0.05).

Abstrak :
Dukungan organisasi merupakan salah satu konsep organisasional yang paling penting dalam menjaga karyawan dalam organisasi. Penelitian ini memfokuskan kepada antesedan dari Persepsi Dukungan Keorganisasian POS yang ada di PT. PGN Persero Tbk. Penelitian ini menggunakan dua-tahap desain metode penelitian campuran berurutan terdiri dari metode kuantitatif yang dilanjutkan dengan metode kualitatif. Model penelitian dikembangkan berdasarkan tinjauan literatur, penyebaran kuesioner, dan studi lapangan kualitatif. Survei dilakukan pada 190 karyawan.POS memiliki tiga dimensi utama yakni dukungan atasan, keadilan dan kondisi kerja. Ketiga dimensi ini diujikan kepada responden dan diklarifikasikan kepada informan untuk mengetahui gambaran dimensi POS di PT. PGN. Secara keseluruhan, ketiga dimensi ini telah berjalan dengan baik, namun masih ada kekurangan yang harus diperbaiki. Saran yang diberikan adalah transformasi menyeluruh yang menitikberatkan pada kebutuhan sosioemosional karyawan. ......Organizational support is one of the most important organizational concept that keep employees in the organization. This study focused on antesedan of Perceived Organizational Support POS in the PT. PGN Persero Tbk. This study uses a two stage sequential mixed method research design consisted of a quantitative method followed by qualitative methods. The research model was developed based on literature review, questionnaires, and qualitative fieldwork. The survey was conducted on 190 employees.POS has three main dimensions namely supervisor support, justice and job conditions. The third dimension is tested to the respondent and clarified to the informant to describe the dimensions of POS in PT. PGN. Overall, these three dimensions has been running well, but there are still shortcomings that must be rectified. Advice given is the comprehensive transformation which focuses on socio emotional needs of employees.

Abstrak :
Perusahaan perlu kemampuan adaptasi dalam memberikan lingkungan kerja yang fleksibel yang memiliki dampak langsung dan/atau tidak langsung pada kinerja pekerjaan. Flexible work arrangement (FWA) saat ini sudah menjadi tren di banyak perusahaan. Penelitian ini bertujuan untuk menganalisis FWA terhadap employee performance dengan supervisor support dan work engagement sebagai mediasi. Jenis penelitian yang digunakan adalah kuantitatif dengan pengambilan data melalui metode survei. Jumlah responden terkumpul sebanyak 316 karyawan yang bekerja perusahaan startup digital di Indonesia. Data diolah menggunakan metode analisis Structural Equation Model (SEM). Hasil penelitian menunjukkan melalui mediasi work engagement dan supervisor support berpengaruh pada hubungan FWA terhadap employee performance. Hasil penelitian menunjukkan work engagement sebagai mediasi hubungan antara supervisor support dan employee performance. Supervisor support dalam bentuk dukungan bantuan pada karyawan membuat mereka merasa lebih dihargai sehingga memengaruhi kinerja pekerjaan dan keterlibatan kerja yang tinggi meningkatkan kinerja karyawan saat menggunakan pengaturan kerja fleksibel.  ......To cope with unprecedented change, remote work provides organizations with an option for a flexible work arrangement (FWA) environment to maintain performance during turbulent situations, recent research has reported that the practice has gained popularity among employees. It is essential to deepen our knowledge about the performance of employees in the context of FWA because the results of previous studies are contradictory. This study aims to examine the mediating role of work engagement and supervisor support on the relationship between FWA and employee performance. The data were collected from 316 employees working in digital startup companies in Indonesia. The research is analyzed using structural equation modeling (SEM). The results show work engagement and supervisor support as a mediating role have an effect on the relationship between FWA and employee performance. The results found work engagement as a mediating relationship between supervisor support and employee performance. Supervisory support in the form of support for employees makes them feel more valued so it affects job performance and high work involvement improves employee performance while practicing flexible work arrangements 

Abstrak :
Pandemi Covid-19 membuat sebagian besar organisasi terpaksa menerapkan sistem kerja fleksibel dan memberikan dampak negatif terhadap kondisi work-life balance (WLB) karyawan generasi milenial. Tujuan dari penelitian ini adalah membuktikan apakah dukungan atasan melemahkan hubungan antara sikap terhadap sistem kerja fleksibel dengan WLB. Desain penelitian ini adalah korelasional dengan jumlah partisipan sebanyak 168 karyawan yang termasuk dalam generasi milenial. Pengukuran variabel menggunakan Flexible Working Option Questionnaire (FWOQ), Skala Dukungan Atasan, dan Skala WLB yang telah diterjemahkan dalam Bahasa Indonesia. Penyebaran skala-skala ini dilakukan secara dari menggunakan Google Form. Analisis data dilakukan menggunakan Process Macro Hayess untuk menguji model 1, yaitu moderasi sederhana.  Hasil penelitian menunjukkan bahwa dukungan atasan tidak memberikan efek moderasi pada hubungan antara sikap terhadap sistem kerja fleksibel dengan WLB. Hal ini dapat terjadi karena karyawan generasi milenial memiliki keinginan untuk dapat mengelola waktu kerja dan tempat kerjanya secara mandiri. Penelitian selanjutnya dapat melakukan penelitian serupa dengan sektor bisnis yang lebih spesifik.......The Covid-19 pandemic forced most organizations to implement a flexible work system and had a negative impact on the work-life balance (WLB) of millennial employees. The purpose of this study is to prove whether superior support strengthens the relationship between flexible work systems and WLB. The design of this study was correlational with the number of participants as many as 168 employees belonging to the millennial generation. The measurement of variables uses the Flexible Working Option Questionnaire (FWOQ), the Supervisor Support Scale, and the WLB Scale which had been translated into Indonesian. The distribution of these scales is done by using Google Forms. Data analysis was performed using Process Macro Hayess to test model 1, namely simple moderation. The results showed that supervisor support did not have moderating effect to the relationship between the flexible working arrangement and WLB. This happened because millennial generation employees had the desire to be able to manage their work time and workplace independently. Future research can conduct similar research with more specific business sectors.

Abstrak :
Penelitian ini bertujuan untuk menginvestigasi bagaimana turnover intention dapat muncul di industri perbankan dengan melihat adanya pengaruh dari workplace bullying dan perceived supervisor support serta pengaruh mediasi dari work-family conflict. Data yang didapatkan berasal dari 200 responden di mana hipotesis diuji dengan menggunakan Structural Equation Modeling (SEM). Studi ini menunjukkan bahwa terdapat pengaruh positif antara workplace bullying dan perceived supervisor support terhadap turnover intention, baik langsung maupun dengan mediasi work-familyconflict. Adapun ditemukan bahwa perceived supervisor support tidak memiliki pengaruh signifikan terhadap work-family conflict dan turnover intention. ......This study aims to investigate how turnover intention can arise in the banking industry by looking at the influence of workplace bullying and perceived supervisor support as well as the influence of mediation from work-family conflict. The data obtained came from 200 respondents where the hypothesis was tested using Structural Equation Modeling (SEM). This study shows that there is a positive influence between workplace bullying and perceived supervisor support on turnover intention, both directly and with work-family conflict mediation. It was found that perceived supervisor support did not have a significant influence on work-family conflict and turnover intention.

Abstrak :
Pandemi Coronavirus disease 19 (Covid-19) berdampak pada komitmen perawat dalam memberikan asuhan keperawatan dan mempengaruhi kualitas asuhan, kepuasan kerja perawat, dan pencapaian tujuan pelayanan keperawatan. Penelitian ini bertujuan mengidentifikasi determinan komitmen perawat dalam memberikan asuhan keperawatan di era pandemi Covid-19. Desain penelitian yang menggunakan pendekatan cross sectional ini melibatkan 221 perawat pelaksana dan ketua tim di dua rumah sakit umum wilayah Kalimantan Barat. Pengambilan sampel dilakukan dengan teknik simple random sampling. Variabel determinan diukur menggunakan kuesioner dalam bentuk google form yang dikumpulkan secara online. Data dianalisis menggunakan regresi linier berganda. Hasil penelitian mendapatkan determinan komitmen perawat dalam memberikan asuhan keperawatan di masa pandemi Covid-19 adalah kecerdasan emosional (p=0,001) dan dukungan atasan ) p=0,009), yaitu setiap penambahan satu poin kecerdasan emosional dan dukungan atasan akan meningkatkan komitmen perawat dalam memberikan asuhan keperawatan sebesar 0,239 kali dan 0,125 kali. Faktor usia, lama kerja, jenis kelamin, tingkat pendidikan, status pernikahan, dan ruangan unit kerja tidak berhubungan dengan komitmen perawat (p> 0,05). Faktor yang paling berhubungan dengan komitmen perawat dalam memberikan asuhan keperawatan adalah kecerdasan emosional. Dari penelitian ini juga didapatkan kemampuan perawat menilai emosi orang lain dan keinginan perawat bertahan pada profesinya merupakan aspek kecerdasan emosional dan komitmen perawat yang masih perlu ditingkatkan. Hasil penelitian ini dapat digunakan sebagai dasar untuk mengembangkan kompetensi kecerdasan emosional perawat dan membuat strategi dukungan atasan untuk meningkatkan komitmen perawat dalam memberikan asuhan keperawatan. ......The Coronavirus disease 19 (Covid-19) pandemic has an impact on the commitment of nurses in giving nursing care and affects the quality of care, nurse job satisfaction, and the achievement of nursing service goals. This study aims to identify the determinants of nurses' commitment in giving nursing care in the era of the Covid 19 pandemic. The research design using a cross sectional approach involved 221 nurses and team leaders at two public hospitals in West Borneo. Sampling was done by simple random sampling technique. The determinant variable was measured using a questionnaire in the form of a google form which was collected online. Data were analyzed using multiple linear regression. The results showed that the determinants of nurses' commitment in giving nursing care during the Covid-19 pandemic were emotional intelligence (p=0.001) and supervisor support (p=0.009), that is, each addition of one point of emotional intelligence and support from supervisor will increase the commitment of nurses in giving nursing care by 0.239 times and 0.125 times. Factors of age, length of work, gender, education level, marital status, and work unit room were not related to nurse commitment (p> 0.05). The factor that is most closely related to the commitment of nurses in giving nursing care is emotional intelligence. From this study, it was also found that the nurse's ability to assess the emotions of others and the nurses's desire to stay in her profession are aspects of emotional intelligence and nurse commitment that still need to be improved. The results of this study can be used as a basis for developing nurses' emotional intelligence competencies and making supervisor support strategies to increase nurses' commitment in giving nursing care.

Abstrak :
ABSTRAK
Supervisor dan manajer adalah orang yang paling berpengaruh terhadap diri karyawan. Work Engagement merupakan aspek penting yang harus ada di diri setiap karyawan agar karyawan dapat menjalankan pekerjaannya dengan maksimal. Skripsi ini menganalisis pengaruh Perceived Supervisor Support terhadap Work Engagement karyawan kantor pusat PT Jasa Marga Persero Tbk. Pengaruh Perceived Supervisor Support terhadap Work Engagement dimediasi oleh Perceived Organizational Support, dan pengaruh Perceived Supervisor Support terhadap Perceived Organizational Support dimoderasi oleh Learning Opportunity. Penelitian ini dilakukan di kantor pusat PT Jasa Marga Persero Tbk dengan jumlah responden sebanyak 250 orang dengan menggunakan kuesioner berskala Likert 1-5. Penelitian ini menggunakan analisis regresi sederhana, dan analisis mediasi dan moderasi Baron dan Kenny dengan bantuan SPSS versi 16.0. Hasil penelitian membuktikan bahwa Perceived Supervisor Support berpengaruh positif terhadap Work Engagement. Perceived Supervisor Support berpengaruh positif terhadap Perceived Organizational Support. Perceived Organizational Support terhadap Work Engagement. Perceived Organizational Support memediasi pengaruh Perceived Supervisor Support terhadap Work Engagement secara parsial. Learning Opportunity memoderasi dan memperkuat pengaruh Perceived Supervisor Support terhadap Perceived Organizational Support.

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ABSTRACT
Supervisors and managers are the most influential people to the employees. Work Engagement is an important aspect that must be in every employee so that employees can run their work maximally. This thesis analyzes the influence of Perceived Supervisor Support to Work Engagement of PT Jasa Marga Persero Tbk head office employees. The influence of Perceived Supervisor Support on Work Engagement is mediated by Perceived Organizational Support, and Perceived Supervisor Support 39 s influence on Perceived Organizational Support is moderated by Learning Opportunity. This research was conducted at head office of PT Jasa Marga Persero Tbk with the number of respondents as many as 250 people using a Likert scale questionnaire 1 5. This study uses simple regression analysis, and Baron and Kenny mediation and moderation analysis with the help of SPSS version 16.0. The results show that Perceived Supervisor Support has a positive effect on Work Engagement. Perceived Supervisor Support positively affects Perceived Organizational Support. Perceived Organizational Support to Work Engagement. Perceived Organizational Support mediates the effect of Perceived Supervisor Support on Work Engagement partially. Learning Opportunity moderate and strengthen the influence of Perceived Supervisor Support on Perceived Organizational Support.

Abstrak :
Penelitian ini bertujuan untuk menganalisis peran mediasi job burnout dalam pengaruh antara emotional labor dan supervisor support terhadap turnover intention yang terjadi pada guru sekolah swasta. Emotional labor terdiri dari tiga dimensi, yaitu surface acting, deep acting dan emotional consonance begitu juga job burnout terdiri dari 3 dimensi, yaitu emotional exhaustion, depersonalization dan personal accomplishment. Responden dalam penelitian ini berjumlah 296 guru swasta. Pengolahan data dilakukan menggunakan metode Structural Equation Modeling (SEM). Hasil penelitian ini menunjukkan bahwa emotional labor berpengaruh positif terhada job burnout sementara supervisor support berpengaruh negatif terhadap job burnout. Emotional labor tidak signifikan berpengaruh terhadap turnover intention sementara supervisor support berpengaruh negatif terhadap turnover intention dan job burnout berpengaruh terhadap turnover intention. Job Burnout juga terbukti memediasi pengaruh antara emotional labor dan supervisor support terhadap turnover intention. Dukungan atasan perlu ditingkatkan agar dapat mengurangi terjadinya job burnout dan turnover intention. ......This study aims to analyze the role of mediating job burnout in the influence of emotional labor and supervisor support on turnover intention that occurs in private school teachers. Emotional labor consists of three dimensions, they are surface acting, deep acting and emotional consonance as well as burnout jobs consists of three dimensions, they are emotional exhaustion, depersonalization and personal accomplishment. Respondents in this study were 296 private teachers. Data is processed by structural equation modeling (SEM). Research finds that emotional labor has a positive effect on job burnout while supervisor support has a negative effect on job burnout. Emotional labor has no significant effect on turnover intention while supervisor support has a negative effect on turnover intention and job burnout has an effect on turnover intention. Job burnout also has a role by positively mediating emotional labor and supervisor support to turnover intention. Supervisor support needs to be improved in order to reduce the occurrence of job burnout and turnover intention.

Abstrak :
Penelitian ini secara garis besar dilakukan untuk mengetahui pengaruh perceived supervisor support dan self-efficacy terhadap turnover intention pekerja Gen Y dan Gen Z di Jabodetabek dengan peran mediasi burnout. Terdapat 6 hipotesis yang peneliti rancang pada penelitian ini. Dengan menggunakan pendekatan structural equation modelling (SEM), beberapa temuan dihasilkan dari data yang telah terkumpul dari 207 responden pekerja Gen Y dan Gen Z di Jabodetabek. Temuan atau hasil dalam penelitian ini menunjukkan bahwa perceived supervisor support memiliki pengaruh yang signifikan negatif terhadap burnout dan turnover intention pekerja Gen Y dan Gen Z di Jabodetabek. Kemudian, self-efficacy juga memiliki pengaruh yang signifikan negatif terhadap burnout dan turnover intention pekerja Gen Y dan Gen Z di Jabodetabek. Ditambah dengan adanya variabel burnout memediasi hubungan antara perceived supervisor support dan self-efficacy terhadap turnover intention pekerja Gen Y dan Gen Z di Jabodetabek, semakin tinggi perceived supervisor support dan self-efficacy yang dimiliki karyawan Gen Y dan Gen Z di Jabodetabek, maka semakin rendah perasaan burnout dan turnover intention yang dialami oleh karyawan Gen Y dan Gen Z di Jabodetabek. Kesimpulannya, penting untuk perusahaan memperhatikan perceived supervisor support dan self-efficacy dari karyawannya khususnya Gen Y dan Gen Z di Jabodetabek untuk menurunkan tingkat burnout dan turnover intention karyawannya. ......This research was conducted to determine the effect of perceived supervisor support and self- efficacy on the turnover intention of Gen Y and Gen Z workers in Jabodetabek with the role of mediating burnout. Using a structural equation modeling (SEM) approach, several findings were generated from data collected from 207 Gen Y and Gen Z worker respondents in Greater Jakarta. The findings in this study indicate that perceived supervisor support has a significant negative effect on burnout and turnover intention of Gen Y and Gen Z workers in Jabodetabek. Then, self-efficacy also has a significant negative effect on burnout and turnover intention of Gen Y and Gen Z workers in Jabodetabek. Coupled with the presence of the burnout variable mediating the relationship between perceived supervisor support and self-efficacy on the turnover intention of Gen Y and Gen Z workers in Jabodetabek. Thus, the higher the perceived supervisor support and self-efficacy of Gen Y and Gen Z employees in Jabodetabek, the lower feelings of burnout and turnover intention experienced by Gen Y and Gen Z employees in Jabodetabek. In conclusion, it is important for companies to pay attention to the perceived supervisor support and self-efficacy of their employees, especially Gen Y and Gen Z in Jabodetabek to reduce the burnout rate and turnover intention of their employees.

Abstrak :
Tingginya turnover intention dan rendahnya task performance menjadi permasalahan di perusahaan yang harus ditangani dan dapat diselesaikan oleh tingginya support dari supervisor yang dirasakan serta keyakinan yang tinggi terhadap diri sendiri selama bekerja (self efficacy). Kedua permasalahan tersebut dapat dialami oleh seluruh karyawan, terutama karyawan generasi Z. Maka dari itu, tujuan dari penelitian ini adalah untuk menganalisis pengaruh dari perceived supervisor support terhadap employees turnover intention dan task performance dengan self efficacy sebagai variabel mediasi pada karyawan di DKI Jakarta. Dengan tujuan eksplanatif, penelitian ini menggunakan pendekatan kuantitatif dengan menyebarkan kuesioner yang disebarkan secara daring kepada 253 responden Generasi Z yang bekerja sebagai karyawan di DKI Jakarta yang didapatkan dengan menggunakan teknik penarikan data non-probability sampling dengan jenis purposive sampling. Penelitian ini melakukan teknik analisis data dengan menggunakan hierarchical multiple regression. Hasil penelitian ini menunjukkan adanya pengaruh perceived supervisor support terhadap turnover intention dan juga terdapat pengaruh perceived supervisor support terhadap task performance pada karyawan di DKI Jakarta. Selain itu, self efficacy juga terbukti menjadi variabel mediasi antara perceived supervisor support terhadap turnover intention dan perceived supervisor support terhadap task ......High turnover intention and low task performance are problems in the company that must be handled and can be solved by the perceived high support from supervisors and high confidence in themselves during work (self efficacy). Both of these problems can be experienced by all employees, especially generation Z employees. Therefore, the purpose of this study is to analyze the effect of perceived supervisor support on employees turnover intention and task performance with self-efficacy as a mediating variable for employees in DKI Jakarta. With an explanatory purpose, this study uses a quantitative approach by distributing questionnaires distributed online to 253 Generation Z respondents who work as employees in DKI Jakarta which were obtained using a non-probability sampling technique with purposive sampling. This study uses data analysis techniques using hierarchical multiple regression. The results of this study indicate that there is an effect of perceived supervisor support on turnover intention and there is also an effect of perceived supervisor support on task performance for employees in DKI Jakarta. In addition, self-efficacy is also proven to be a mediating variable between perceived supervisor support on turnover intention and perceived supervisor support on task performance for Generation Z employees in DKI Jakarta.