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"ABSTRACTThe objective of this study empirically analyzes the influence of Competence, Independence, and Tax Auditor Ethic to Tax Audit Quality with Task Complexity as Moderating Variable. This research uses primary data. The population of respondends in this research is tax auditors who worked on Madya Tax Office in Region of Jakarta with minimal work experience is one year. Primary data collection method used is questionnaire method. The data are analyzed by Moderated Regression. The results show that Independence and Tax Auditor Ethic have a positive impact on the Tax Audit Quality while Competence and Task Complexity have no impact on the Tax Audit Quality. The results also show that Task Complexity can weaken the influence of Independence on the Tax Audit Quality but Task Complexity cannot moderate the influence Competence and Tax Auditor Ethic on the Tax Audit Quality."

"Pelaksanaan quality assurance pemeriksaan telah berlangsung lebih dari 12 tahun. Melalui PMK 184/2015, adanya pembatasan terkait dasar hukum menurunkan kebermanfaatan dalam meningkatkan kualitas pemeriksaan pajak. Tentu hal ini bertolak belakang dengan peran dari quality assurance sehingga perlu untuk dilakukan evaluasi. Penelitian ini ditujukan untuk melakukan evaluasi terhadap kebijakan quality assurance sehingga dapat mengetahui faktor penghambat dan merancang solusi untuk memaksimalkan perannya. Penelitian ini dilakukan dengan pendekatan kualitatif dan data diambil dari studi kepustakaan dan wawancara mendalam dengan informan kunci. Hasil dalam penelitian ini menunjukkan bahwa evaluasi berdasarkan proses kinerjanya belum maksimal dan memberikan kebermanfaatan bagi Wajib Pajak, pelaksanaan tidak efektif yang disebabkan oleh pembatasan pembahasan, waktu pembahasan yang singkat, independensi dan kompetensi, pandangan tidak netral terhadap Wajib Pajak, serta kurangnya quality assurance tidak menunjukkan hasil yang positif dalam meningkatkan kualitas pemeriksaan. Berdasarkan dampaknya, Wajib Pajak tidak merasakan kehadiran quality assurance. Berdasarkan analasis biaya-manfaat pelaksanaan quality assurance menyebabkan banyak waktu, tenaga, dan biaya yang harus dikeluarkan baik untuk Wajib Pajak dan fiskus.......The implementation of quality assurance has been going more than 12 years. Through PMK 184/2015, the existence of restrictions related to legal basis reduces objective to improving the quality of tax audit. This is contrary to the role of quality assurance so it is important to evaluate. This research is aimed to evaluating quality assurance policies so that they can identify the inhibiting factors and design solutions to maximize their role. This research was conducted using a qualitative approach and data were taken from literature studies and in-depth interviews with key informants. The results of this study indicate that evaluation based on the performance process is not maximized and provides benefits for taxpayers, implementation is ineffective due to discussion restrictions, time-limit discussion, independence and competence, views that are not neutral towards taxpayers, and lack of outreach. Based on the results of the implementation of quality assurance did not show positive results in improving the quality of tax audit. Based on the impact, taxpayers do not feel the function of quality assurance. Based on a cost-benefit analysis, the implementation of quality assurance causes a lot of time, effort, and costs that must be spent for both taxpayers and tax authorities."