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Hasil Pencarian

Ditemukan 64 dokumen yang sesuai dengan query
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Ratmiwiyanti, author
Dimulai pada pertengahan tahun 2005, XDS PT `X' menjalankan program peningkatan kualitas layanan pelanggan. Program ini sebagai tindak lanjut dari kondisi lemahnya pelayanan pelanggan di XDS di mata Board of Commisioner PT `X'. Diawali dengan mengadakan training Service Excellence Mindset dan sosialiasi 50 Golden Rules Customer Service, kemudian hasil implementasinya...
Depok: Fakultas Psikologi Universitas Indonesia, 2006
T18647
UI - Tesis (Membership)  Universitas Indonesia Library
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Barlow, Janelle
San Francisco : Berrett-Koehler , 1996
658.8 BAR c
Buku Teks  Universitas Indonesia Library
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Lovelock, Christopher H., author
New York: McGraw-Hill, 1994
658.812 LOV p
Buku Teks  Universitas Indonesia Library
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Brown, Stanley A.
Ontario: Prentice-Hall, 1990
685.812 BRO c
Buku Teks  Universitas Indonesia Library
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J. Supranto, author
Jakarta: Rineka Cipta, 2006
658.812 SUP p
Buku Teks  Universitas Indonesia Library
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Evenson, Renee, 1951-, author
New York: Amacom, 2012
658.31245 EVE c
Buku Teks  Universitas Indonesia Library
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In every organization and every industry, custimer service will play an important role in a business's success. This custimer service hot seat dvd presents a variety of complex customer situations as well as a thorough overview of customer service leadership. This DVD will serve as a rich recource for debate...
McGraw-Hill/Irwin, 2005
658MCGC003
Multimedia  Universitas Indonesia Library
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In every organization and every industry, custimer service will play an important role in a business's success. This custimer service hot seat dvd presents a variety of complex customer situations as well as a thorough overview of customer service leadership. This DVD will serve as a rich recource for debate...
McGraw-Hill/Irwin, 2005
658MCGC002
Multimedia  Universitas Indonesia Library
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In every organization and every industry, custimer service will play an important role in a business's success. This custimer service hot seat dvd presents a variety of complex customer situations as well as a thorough overview of customer service leadership. This DVD will serve as a rich recource for debate...
McGraw-Hill/Irwin, 2005
658MCGC001
Multimedia  Universitas Indonesia Library
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