Ditemukan 40 dokumen yang sesuai dengan query
Macaulay, Steve
Jakarta: Gramedia Pustaka Utama, 1997
658.812 MAC ht
Buku Teks Universitas Indonesia Library
Harris, Elaine K
Boston: Pearson , 2013
658.812 HAR c (1)
Buku Teks Universitas Indonesia Library
Thomas, Ann
"
Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, "Delivering Knock Your Socks Off Service" has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media ...
"
New York: [American Management Association;, ], 2012
e20436821
eBooks Universitas Indonesia Library
Kamin, Maxine
"
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship ...
"
Alexandria, Virginia: American Society for Training & Development, 2010
e20441052
eBooks Universitas Indonesia Library
Albrecht, Albrecht
"
This issue explains that service management is a total organizational approach that makes customer-perceived value the driving force of a business. Inside you will find models and guidelines that help move an organization toward a customer-focused orientation ...
"
Alexandria, VA: [American Society for Training & Development Press;, ], 2001
e20435505
eBooks Universitas Indonesia Library
Gallagher, Richard S.
"
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a Porcupine" takes twenty humorous stories based on Aesop's fables and uses them to illustrate fundamental principles of good customer service. This charming, delightful guide follows each story with a short discussion ...
"
Philadelphia: American Management Association, 2008
e20448613
eBooks Universitas Indonesia Library
Chopra, Sunil, 1960-
New Jersey: Prentice-Hall, 2001
658 CHO s
Buku Teks Universitas Indonesia Library
Lucas, Robert W.
"
Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It emphasises on dealing with customer service problems and how to handle conflicts and stress ...
"
London: McGraw-Hill, 2005
658.812 LUC c (1)
Buku Teks Universitas Indonesia Library
Kasmir
Jakarta: RajaGrafindo Persada, 2005
658.8 KAS e
Buku Teks Universitas Indonesia Library
Bell, Chip R.
"
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John ...
"
New York: [American Management Association;, ], 2007
e20440560
eBooks Universitas Indonesia Library
