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Ditemukan 965 dokumen yang sesuai dengan query
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Kasmir, author
Jakarta: RajaGrafindo Persada, 2005
658.8 KAS e
Buku Teks  Universitas Indonesia Library
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Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2000
S5068
UI - Skripsi (Membership)  Universitas Indonesia Library
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Bell, Chip R., author
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their...
New York: [American Management Association;, ], 2007
e20440560
eBooks  Universitas Indonesia Library
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Zemke, Ron
Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become...
New York: [American Management Association, ], 2000
e20438120
eBooks  Universitas Indonesia Library
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Gallagher, Richard S., author
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. "The Customer Service Survival Kit" explains how to use the right words to...
New York: [American Management Association, ], 2013
e20437354
eBooks  Universitas Indonesia Library
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Sofjan Assauri, author
Pemberian customer service yang baik dapat diharapkan tercapainya kepuasaan para pelanggannya. Kepuasaan pelanggan membentuk persepsi pelanggan terhadap produk yang dipasarkan perusahaan, sehingga hal ini dapat memposisikan produk tersebut di mata pelanggan. Oleh karena itu customer service dapat memberikan dampak bagi keberhasilan bisnis perusahaan dalam jangka panjang. Hanya saja perlu diperhatikan...
2003
MUIN-XXXII-01-Jan2003-25
Artikel Jurnal  Universitas Indonesia Library
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Simatupang, Batara M., author
Kesuksesan sebuah bank sebagai perusahaan jasa sangat ditentukan oleh kemampuannya membina relasi dengan para nasabah. Karena itu bank seyogyanya memiliki customer relationship strategy (CRS) yang terdiri dari komponen Customer Relationship management (CRM) dan Customer Intelligence (CI). CRM merupakan sarana dalam upaya memberikan layanan terbaik bagi customers dengan mengoptimumkan...
Manajemen Usahawan Indonesia, 2003
MUIN-XXXII-01-Jan2003-31
Artikel Jurnal  Universitas Indonesia Library
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Fitri Amalia, author
ABSTRACT
Tujuan dari penelitian ini adalah untuk menganalisis pengaruh customer experience terhadap customer loyalty melalui customer satisfaction pada pelanggan Genki Sushi di outlet Plaza Senayan. Sampel penelitian ini berjumlah 144 responden yang diambil dengan menggunakan purposive sampling. Analisis data digunakan dengan menggunakan smartPLS 3.0. Hasil penelitian menunjukkan bahwa terdapat pengaruh yang...
2019
S-Pdf
UI - Skripsi (Membership)  Universitas Indonesia Library
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Gallagher, Richard S., author
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. "Great Customer Connections" presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each...
New York: American Management Association, 2006
e20441574
eBooks  Universitas Indonesia Library
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Fisk, Peter, author
Chichester: Capstone, 2009
658.812 FIS c
Buku Teks  Universitas Indonesia Library
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