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"Umumnya, perusahaan yang berasal dari negara China dipersepsikan oleh konsumen sebagai perusahaan yang kurang kreatif dalam pengembangan produkproduknya. Salah satu usaha untuk mengubah persepsi konsumen tersebut adalah dengan melakukan aliansi lintas negara. Untuk itu, penelitian dilakukan guna mengetahui bagaimana hubungan aliansi lintas negara terhadap sikap konsumen terhadap merek perusahaan yang berasal dari China. Penelitian dilakukan dengan melibatkan 170 responden. Dalam penelitian ini digunakan lima buah variabel, yaitu attitude, brand fit, product fit dan country of origin fit.

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Generally, companies from China are perceived by consumers as less creative in the development of its products. One attempt to change the perception of the consumer is to do a cross-country alliances. To that end, research was conducted to determine the influence of trans-national alliances against consumer attitude of the company that comes from China. The study was conducted involving 170 respondents. This study used five variables, namely attitude, brand fit, product fit, and country of origin fit."

"Tujuan dari penelitian ini adalah untuk menyelidiki faktor-faktor yang mempengaruhi munculnya entrepreneurial desirability pada mahasiswa Master Degree disertai kajian komparasinya. Penelitian dilakukan untuk memverifikasi pengaruh interaksi antara kognisi kewirausahaan (the perceived entrepreneurial self efficacy, the perceived entrepreneurial feasibility, entrepreneurial desirability). Survei dilakukan pada 196 mahasiswa Master Degree di 2 perguruan tinggi yakni sampel kampus A di Indonesia dan sampel kampus B di Malaysia. Penelitian ini menggunakan metode Structural Equation Modelling (SEM). Temuan dalam penelitian ini menyatakan bahwa pada responden di sampel kampus A di Indonesia, faktor self-efficacy tidak berpengaruh signifikan terhadap entrepreneurial desirability, self-efficacy berpengaruh signifikan terhadap entrepreneurial feasibility, entrepreneurial feasibility berpengaruh signifikan terhadap entrepreneurial desirability. Adapun pada responden di sampel kampus B di Malaysia, faktor self-efficacy berpengaruh signifikan terhadap entrepreneurial desirability, self-efficacy berpengaruh signifikan terhadap entrepreneurial feasibility, entrepreneurial feasibility tidak berpengaruh signifikan terhadap entrepreneurial desirability. Adapun keterbatasan pada penelitian ini hanya memberikan gambaran umum tentang kondisi peserta di 2 sampel kampus yang mungkin memiliki visi dan misi penyelenggaraan program kewirausahaan yang berbeda. Penelitian berikutnya dapat menyelidiki pola interaksi yang lebih komprehensif pada faktor-faktor yang mempengaruhi entrepreneurial desirability dengan mempertimbangkan variabel lain selain variabel yang telah peneliti teliti.

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The purpose of this study was to investigate the factors that influence the emergence of entrepreneurial desirability in Master Degree students accompanied by a comparative study. The study was conducted to verify the effect of interaction between entrepreneurial cognition (the perceived entrepreneurial self-efficacy, the perceived entrepreneurial feasibility, entrepreneurial desirability). The survey was conducted on 196 Master Degree students in 2 universities namely sample A campus in Indonesia and sample B campus in Malaysia. This study uses the method of Structural Equation Modeling (SEM).

The findings in this study stated that in respondents in sample campus A in Indonesia, the self-efficacy factor had no significant effect on entrepreneurial desirability, self-efficacy had a significant effect on entrepreneurial feasibility, entrepreneurial feasibility had a significant effect on entrepreneurial desirability. As for the respondents in sample campus B in Malaysia, the self-efficacy factor has a significant effect on entrepreneurial desirability, self-efficacy has a significant effect on entrepreneurial feasibility, entrepreneurial feasibility has no significant effect on entrepreneurial desirability.

The limitations of this study only provide an overview of the conditions of participants in 2 campus samples that may have different vision and mission of organizing entrepreneurship programs. Subsequent research can investigate a more comprehensive interaction pattern on the factors that influence entrepreneurial desirability by considering other variables besides variables that researchers have meticulously examined."

"Tesis ini membahas Evaluasi Performa Laporan Keuangan Dalam Rangka Meningkatkan Cash Conversion Rate dan Implementasi Strategi Pemasaran Online Pada UMKM Rapino Collection. Serangkaian wawancara dan proses business coaching terstruktur dilakukan dengan pemilik Rapino Collection, di Jakarta. Hasil dari wawancara terstruktur dianalisis dengan menggunakan STP, Marketing Mix, Business Model Canvas, SWOT, Porter's 5 Forces, Gap Analysis dan Pareto Analysis untuk sampai pada masalah yang paling penting untuk dipecahkan.Temuan menunjukkan bahwa ada tiga masalah utama yang dihadapi UMKM yang dapat diperbaiki untuk meningkatkan kinerja UMKM, yaitu: 1) kurangnya saluran pemasaran, khususnya melalui media online; 2) Sulitnya pemilik melakukan penagihan piutang usaha yang membuat menurunya performa keuangan; dan 3) belum dilakukannya analisis kesehatan keuangan sebagai patokan pengambilan keputusan. Business coaching ini diharapkan dapat membantu Rapino Collection di dalam meningkatkan kinerjanya.

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This thesis discusses about evaluation of financial report performance in order to increase cash convesion cycle and implementation of online marketing strategy on Rapino Collection business. A series of structured interviews and business coaching processes were conducted with the owner of Rapino Collection, in Jakarta. The results of structured interviews were analyzed using STP, Marketing Mix, Business Model Canvas, SWOT, Porter's 5 Forces, Gap Analysis and Pareto Analysis to arrive at the most urgent problems to be solved.

The findings showed that there were three main problems faced by the SME that could be diminished to improve SME performance, which were: 1) lack of marketing channels, especially online media channel; 2); lack of capabilities to collect account recieveable that reduce SME's financial performance; and 3) Analysis of financial performance never been done by SME as a standard of decision making process. This business coaching is expected to help Rapino Collection and other SMEs to improve its performance."

"ABSTRAKTesis ini membahas mengenai rumah sakit yang telah menerapkan standard akreditasi JCI melalui konsep green hospital. Tren bisnis rumah sakit sekarang dengan menerapkan standard akreditasi JCI ke seluruh rumah sakit di Indonesia. Tujuan penelitian ini adalah untuk mengetahui dan menjawab variabel service quality (interaction quality, physical environment quality, dan outcome quality), customer trust, customer value, dan customer loyalty kepada konsumen yang mengetahui rumah sakit yang telah menerapkan standard akreditasi JCI melalui konsep green hospital. Penelitian ini menggunakan descriptive research dengan jumlah responden sebanyak 352, yang mengetahui RS yang berstandard akreditasi JCI sebanyak 211, dimana 209 yang valid, dan 2 yang tidak valid. Variabel interaction quality, physical environment quality, dan outcome quality berpengaruh positif terhadap variabel customer trust. Variabel customer trust berpengaruh positif terhadap customer value. Variabel customer value berpengaruh positif terhadap customer loyalty. Variabel customer trust berpengaruh negatif dan tidak signifikan terhadap variabel customer loyalty. Variabel customer value memediasi pengaruh positif antara hubungan customer trust dengan customer loyalty sebagai full mediating variable. Dari analisis penelitian ini, relationship marketing dapat meningkatkan hubungan antar variabel penelitian ini.

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ABSTRACTThis study explains about hospital that has been applied JCI standard accreditations through green hospital. Hospital business trend nowadays applies JCI standard accreditations entire Indonesia hospital. This study goals to understand and answer variable of service quality (interaction quality, physical environment quality, & outcome quality), customer trust, customer value, and customer loyalty to consumer understanding hospital that has been applied JCI standard accreditations through green hospital. This study uses descriptive research with total amount respondent of 352, which are 211 respondents understand hospital standardized JCI accreditations, that valid is 209, and not valid is 2. Interaction quality, physical environment quality, & outcome quality variables positively influence of customer trust variable. Customer trust variable positively influence of customer value. Customer value variable positively influence of customer loyalty variable. Customer trust variable negatively and not significant influence of customer loyalty. Customer value positively influence mediate effect of relationship customer trust with customer loyalty as full mediating variable. This analysis study, relationship marketing can increase relation between this variables study."

"Tesis ini membahas tentang bagaimana cara UKM Demour Collection yang bergerak di bidang produksi tas untuk dapat mengakuisisi pasar yang baru dan melakukan diferensiasi bisnis agar dapat berkembang dengan maksimal, dengan intervensi business coaching. Coach melakukan wawancara tidak terstruktur terhadap coachee dan proses observasi untuk mendapatkan seluruh informasi yang dibutuhkan untuk proses analisis dan pembentukan solusi terhadap masalah atau kesenjangan yang ada pada hasil analisis tersebut yang dilakukan di Jakarta Timur.Hasil dari wawancara dan observasi tersebut dianalisis dengan menggunakan Business Model Canvas, STP, Bauran Pemasaran, Porter's Five Forces, SWOT dan TOWS, Gap Analysis, dan Analisis Pareto agar dapat mengerucutkan masalah dan kendala pada Demour dari yang paling penting untuk diselesaikan. Hasil pengerucutan masalah menghasilkan dua masalah atau kendala utama yang harus segera diselesaikan, yaitu: 1) ketidakmampuan mengidentifikasi peluang bisnis untuk meningkatkan pertumbuhan usaha, dan 2) bagaimana implementasi online marketing berbasis customer decision journey. Dengan dilakukannya business coaching ini diharapkan dapat membantu UKM Demour Collection untuk terus bertahan dan berkembang dalam bisnis mereka.

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This thesis discusses about how UKM Demour Collection that is working in bag production business to acquire new market and create a business differentiation so that they can develop optimally, with business coaching intervention. A series of unstructed interview and observation were conducted to the coachee in order to obtain all the information that is needed for analyzing process and creating solutions to the problem or gap that is occurred from the analysis results that was done in East of Jakarta. The results from the interview and observation is analyzed by using Business Model Canvas, STP, Marketing Mix, Porter's Five Forces, SWOT and TOWS, Gap Anlysis, and Pareto Analysis in order to purify the problems or obstacles from Demour rating from the most important thing to be finished. The results from purifying the problems resulting 2 main problems that is needed to be solved, those are: 1) Not knowing how to identify business opportunity in order to increase company's growth, 2) How to implement online marketing with customer decision journey. By doing this, business coaching is expected to help UKM Demour Collection to be sustained and developed."

"Kecenderungan konsumen mencari informasi dan referensi melalui internet membuat pembelian produk bergeser ke era digital. Pengembangan bisnis Ryzn Embroidery dengan menggunakan strategi digital marketing perlu dilakukan dikarenakan 100% penjualan saat ini berasal dari customer yang menemukan Ryzn Embroidery melalui websitenya sehingga dibutuhkan strategi digital marketing melalui search engine optimization (SEO) dan penggunaan pay per click advertising (Google Ads).  Sebelum menerapkan Google Ads, dibutuhkan penyusunan anggaran dan analisis kelayakan investasi untuk memberikan gambaran berapa biaya yang dibutuhkan dan bagaimana kelayakan dari investasi tersebut dengan metode capital budgeting pada tiga skenario, yaitu optimis, moderat dan pesimis, serta mengetahui berapa biaya yang dibutuhkan untuk mengakuisisi customer baru untuk pencapaian target jangka panjang Ryzn Embroidery melalui analisis customer lifetime value.

 

 

 

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The tendency of seeking information and references through the internet in consumers makes the purchasing decision shift into digitalization. The development of the Ryzn Embroidery business by using a digital marketing strategy needs to be done because 100% of the current sales are from customers who found Ryzn Embroidery through their website, therefore it needs digital marketing strategy to optimize the website by using search engine optimization (SEO) and pay per click advertising (Google Ads). Before implementing digital marketing by Google Ads, it needs to construct the budgeting plan and investment feasibility analysis in order to give an overview about how much it costs to run digital marketing activities, find out the feasibility of the investment with capital budgeting method in three scenarios; optimistic, moderate, and pesimistic, and find out how much it will cost to acquire new customers to achieve Ryzn Embroidery's long-term target through customer lifetime value analysis.

 

 

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"Tesis ini membahas tentang faktor ramah lingkungan yang ada pada batik. Dengan gap penelitian yang berhubungan dengan kinerja pengrajin batik dan kesediaan membeli produk batik pada harga premium oleh konsumen. Dari hasil penelitian ini didapatkan bahwa masih kurangnya pengetahuan konsumen terhadap isu keunikan dan ramah lingkungan pada batik. Meskipun begitu, konsumen tetap menunjukkan dukungan dan kesediaan membeli produk batik berkualitas yang diproduksi dari praktek bisnis yang melakukan tanggung jawab lingkungan. Tesis ini menyarankan kepada produsen batik untuk menciptakan nilai lebih seperti nilai emosional yang bisa membuat batik sebagai identitas Indonesia. Sedangkan untuk para konsumen, diharapkan untuk lebih menghargai batik Indonesia dan bisa dibanggakan pada komunitas Internasional. Hasil penelitian dari tesis ini menunjukkan bahwa pengetahuan dan kepercayaan terhadap faktor ramah lingkungan tidak berpengaruh pada dukungan dan kesediaan membeli batik pada harga premium, hanyalah perhatian yang berpengaruh signifikan.

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This thesis analyzes ethical issues that related to eco friendly factors in Batik. The research gap has relation between the batik producer and willingness to buy high quality batik by customer. From the result, there are lack of customer knowledges about eco friendly factors. In spite of that, the customer still want to support and having intention to buy premium batik product which made by environmentally responsible business.

This thesis suggest to the batik producer to create more values in batik like emotional value as Indonesian identity. For customer, this thesis suggest to more appreaciate to Indonesia Batik that can be proud in the International community. The result from this research, if knowledge and belief of eco friendly factors does not have impact on support and willingness to buy premium batik product. In other hand, the concern of eco friendly factor has impact to support and willingness to buy premium batik product. "

"[ABSTRAKPenelitian ini bertujuan untuk menganalisis pengaruh kualitas produk, citra perusahaan, dan nilai konsumen terhadap loyalitas konsumen dalam penerapan strategi green marketing. Penelitian ini mengambil studi kasus produk kosmetik The Body Shop. Data diambil dari 200 responden yang pernah menggunakan paling tidak 1 jenis produk The Body Shop. Analisis data menggunakan dengan metoda analisis structural equation model melalui perangkat lunak Lisrel. Penelitian ini terdiri dari 8 hipotesis Hasil penelitian menunjukkan bahwa nilai emosional, nilai sosial, dan nilai harga memiliki pengaruh positif dan signifikan terhadap kepuasan konsumen. Sedangkan kualitas produk dan citra perusahaan tidak memiliki pengaruh signifikan terhadap kepuasan konsumen. Kualitas produk dan citra perusahaan juga memiliki pengaruh signifikan terhadap loyalitas konsumen. Implikasi manajerial diberikan untuk meningkatkan performa perusahaan.

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ABSTRACTThis study aims to analyze the influence product quality, corporate image, consumer loyalty and consumer value in the implementation of green marketing strategy. This research is a case study of The Body Shop. Data were taken from 200 respondents who had used at least one type of product of The Body Shop. Regression data analysis with structural equation model (SEM) analysis method using the software Lisrel. This study consists of 8 hypothetical results showed that the emotional value, social value, and price value has a positive and significant influence on consumer satisfaction. While product quality and corporate image does not have a significant influence on consumer satisfaction. Product quality and corporate image also has a significant influence on consumer loyalty. Managerial implications are given to improve the performance of the company.;This study aims to analyze the influence product quality, corporate image, consumer loyalty and consumer value in the implementation of green marketing strategy. This research is a case study of The Body Shop. Data were taken from 200 respondents who had used at least one type of product of The Body Shop. Regression data analysis with structural equation model (SEM) analysis method using the software Lisrel. This study consists of 8 hypothetical results showed that the emotional value, social value, and price value has a positive and significant influence on consumer satisfaction. While product quality and corporate image does not have a significant influence on consumer satisfaction. Product quality and corporate image also has a significant influence on consumer loyalty. Managerial implications are given to improve the performance of the company., This study aims to analyze the influence product quality, corporate image, consumer loyalty and consumer value in the implementation of green marketing strategy. This research is a case study of The Body Shop. Data were taken from 200 respondents who had used at least one type of product of The Body Shop. Regression data analysis with structural equation model (SEM) analysis method using the software Lisrel. This study consists of 8 hypothetical results showed that the emotional value, social value, and price value has a positive and significant influence on consumer satisfaction. While product quality and corporate image does not have a significant influence on consumer satisfaction. Product quality and corporate image also has a significant influence on consumer loyalty. Managerial implications are given to improve the performance of the company.]"

"[ABSTRAKTesis ini membahas tentang faktor-faktor yang merupakan kapabilitas berbasispasar (market-based capabilities) yang berkontribusi terhadap kinerja prosesbisnis utama suatu perusahaan. Penelitian ini merupakan penelitian kuantitatifdengan responden yang merupakan Pekerja Waktu Tidak Tertentu (PWTT) diDivisi Non Fuel Direktorat Pemasaran PT. Pertamina (Persero). Penelitian inidilakukan dengan menggunakan variable pengembangan diferensiasi produk,market sensing, high value customers, market responsiveness, customerrelationship assets, collaborative partnering, transparansi informasi, supplychain leadership dan research & development intensity sebagai acuan untukkinerja proses bisnis utama perusahaan (new product development, customerrelationship management dan supply chain management). Data diolah denganmenggunakan analisis reliabilitas, validitas, korelasi dan structural equationmodeling (SEM). Hasil dari penilaian tersebut akan dijadikan landasan untukmengetahui kontribusi kapabillitas berbasis pasar (market-based capabilities)pada kinerja proses bisnis. Hasil penelitian menunjukkan bahwa pengembangandiferensiasi produk, market sensing, high value customers, market responsiveness,customer relationship assets, collaborative partnering, transparansi informasi,supply chain leadership berkontribusi terhadap kinerja proses bisnis utamaperusahaan

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ABSTRACTThis thesis examines factors which are market-based capabilities that contribute tomain business process performance. This quantitative research based onrespondent who are PT. Pertamina (Persero) Non Fuel Division MarketingDirectorate employee. There are several variables that are used in this research,and those are market-based capabilities, market sensing, developed differentiatedproducts, market sensing, high value customers, market responsiveness, customerrelationship assets, collaborative partnering, information sharing, supply chainleadership, as reference to main business process performance (new productdevelopment, customer relationship management and supply chain management).This research use a reliability analysis, validity, correlation and structural equationmodeling (SEM) as analyzing tools. The result of this research shows us thatdeveloped differentiated products, market sensing, high value customers, marketresponsiveness, customer relationship assets, collaborative partnering, informationsharing, supply chain leadership contribute to main business process performance;This thesis examines factors which are market-based capabilities that contribute tomain business process performance. This quantitative research based onrespondent who are PT. Pertamina (Persero) Non Fuel Division MarketingDirectorate employee. There are several variables that are used in this research,and those are market-based capabilities, market sensing, developed differentiatedproducts, market sensing, high value customers, market responsiveness, customerrelationship assets, collaborative partnering, information sharing, supply chainleadership, as reference to main business process performance (new productdevelopment, customer relationship management and supply chain management).This research use a reliability analysis, validity, correlation and structural equationmodeling (SEM) as analyzing tools. The result of this research shows us thatdeveloped differentiated products, market sensing, high value customers, marketresponsiveness, customer relationship assets, collaborative partnering, informationsharing, supply chain leadership contribute to main business process performance;This thesis examines factors which are market-based capabilities that contribute tomain business process performance. This quantitative research based onrespondent who are PT. Pertamina (Persero) Non Fuel Division MarketingDirectorate employee. There are several variables that are used in this research,and those are market-based capabilities, market sensing, developed differentiatedproducts, market sensing, high value customers, market responsiveness, customerrelationship assets, collaborative partnering, information sharing, supply chainleadership, as reference to main business process performance (new productdevelopment, customer relationship management and supply chain management).This research use a reliability analysis, validity, correlation and structural equationmodeling (SEM) as analyzing tools. The result of this research shows us thatdeveloped differentiated products, market sensing, high value customers, marketresponsiveness, customer relationship assets, collaborative partnering, informationsharing, supply chain leadership contribute to main business process performance, This thesis examines factors which are market-based capabilities that contribute tomain business process performance. This quantitative research based onrespondent who are PT. Pertamina (Persero) Non Fuel Division MarketingDirectorate employee. There are several variables that are used in this research,and those are market-based capabilities, market sensing, developed differentiatedproducts, market sensing, high value customers, market responsiveness, customerrelationship assets, collaborative partnering, information sharing, supply chainleadership, as reference to main business process performance (new productdevelopment, customer relationship management and supply chain management).This research use a reliability analysis, validity, correlation and structural equationmodeling (SEM) as analyzing tools. The result of this research shows us thatdeveloped differentiated products, market sensing, high value customers, marketresponsiveness, customer relationship assets, collaborative partnering, informationsharing, supply chain leadership contribute to main business process performance]"

"[ABSTRAKDynamic Capabilities Theory (DC) merupakan teori yang menjelaskan untukmendapatkan keunggulan daya saing, perusahaan tidak hanya dengan memilikisumber daya yang istimewa, melainkan harus disadari dengan kemampuanperusahaan dalam mengintegrasi dan menggunakan sumber daya tersebut. Salahsatu kemampuan dalam Dynamic Capabilities Theorya dalah kemampuanpemasaran. Penelitian ini membahas pengaruh kemampuan pemasaran yangdilakukan pada dVisi sepeda motor PT. Suzuki IndoMobil Motor yang terdiri darikemampuan market sensing, kemampuan customer relationship management(CRM), dan kemampuan brand management terhadap kinerja pengembanganproduk baru (NPD). Dengan bantuan analisis structural equation modeling (SEM)didapatkan hasil bahwa market sensing tidak memiliki hubungan langsung yangsignifikan, sedangkan kemampuan CRM dan kemampuan brand managementmemiliki hubungan langsung yang signifikan, selain itu kemampuan marketsensing juga memoderasi CRM dan brand management terhadap kinerjapengembangan produk baru dan didapatkan hasil signifikan, dan hubunganmoderasi CRM terhadap hubungan brand management terhadap kinerjapengembangan produk baru dan didapatkan hasil signifikan. Dengan demikian,Suzuki diharapkan meningkatkan kemampuan pemasarannya agar dapatmeningkatkan kinerja perusahaan dalam mengembangkan produk baru demikelangsungan bisnis kedepannya.

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ABSTRACTDynamic Capabilities Theory (DC) is a development of resource based view(RBV) theory. Although having excellent human resource may help gettingsignificant profit and competitive advantage, a company has to understand how tointegrate and empower the resource well. One of capabilities based on DynamicCapabilities Theory is marketing capabilities. This research aimed to determinemarketing capabilities on motorcycle division at PT Suzuki Indomobil Motor. Thisresearch consists of market sensing capability, customer relationshipmanagement (CRM) capability and brand management capability on performanceof new product development. Analysis using structural equation modelingrepresent that market sensing has no significant and direct relationship to theperformance of new product development, while CRM and brand managementcapability has significant and direct relationship to the performance of newproduct development, besides market sensing capability moderates relationshipbetween CRM and brand management to performance of new productdevelopment with significant value, moderation of CRM to brand managementrelationship to performance of new product development has significant value.According to the result of study, Suzuki is expected to increase the companyperformance in developing new product by increasing marketing capabilities forfuture business continuity., Dynamic Capabilities Theory (DC) is a development of resource based view(RBV) theory. Although having excellent human resource may help gettingsignificant profit and competitive advantage, a company has to understand how tointegrate and empower the resource well. One of capabilities based on DynamicCapabilities Theory is marketing capabilities. This research aimed to determinemarketing capabilities on motorcycle division at PT Suzuki Indomobil Motor. Thisresearch consists of market sensing capability, customer relationshipmanagement (CRM) capability and brand management capability on performanceof new product development. Analysis using structural equation modelingrepresent that market sensing has no significant and direct relationship to theperformance of new product development, while CRM and brand managementcapability has significant and direct relationship to the performance of newproduct development, besides market sensing capability moderates relationshipbetween CRM and brand management to performance of new productdevelopment with significant value, moderation of CRM to brand managementrelationship to performance of new product development has significant value.According to the result of study, Suzuki is expected to increase the companyperformance in developing new product by increasing marketing capabilities forfuture business continuity.]"