Ditemukan 2 dokumen yang sesuai dengan query
Conway, Mal, author
Recruiting, selecting, training, and developing quality trainers and instructors is always a challenge. This issue presents a generic model for evaluating the effectiveness of trainers, including tips on how to select the best trainers for your project. It describes strategies for developing training skills such as certification, mentoring, and developing...
Alexandria, VA: [American Society for Training & Development Press, American Society for Training & Development Press], 2006
e20429173
eBooks Universitas Indonesia Library
Conway, Mal, author
Businesses understand the importance of keeping their customers satisfied, but measuring loyalty is difficult. This Infoline gives you a generic model for measuring customer satisfaction and loyalty. The five-step model shows you how to adopt a customers value perspective and define your customers requirements and other key value metrics...
Alexandria, VA: [;American Society for Training & Development Press, American Society for Training & Development Press], 2000
e20435437
eBooks Universitas Indonesia Library
