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Blanchard, Kenneth H.
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"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it ...
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New York, NY: McGraw-Hill , 2014
658.812 BLA l
Buku Teks Universitas Indonesia Library
