"Skripsi ini membahas gambaran serta hubungan umur, jenis kelamin, pendidikan, pekerjaan, dan status kepesertaan dengan kepuasan pasien peserta BPJS Kesehatan terhadap pelayanan kesehatan rawat jalan Rumah Sakit Palang Merah Indonesia Bogor. Rancangan penelitian adalah deskriptif kuantitatif dengan pendekatan potong lintang. Pengumpulan data dilakukan melalui kuesioner dan analisis data dilakukan dengan menggunakan analisis univariat dan bivariat uji Chi-Square. Hasil penelitian menggambarkan kepuasan pasien sebesar 93,9% dan menunjukkan adanya hubungan yang bermakna antara umur, pekerjaan, dan status kepesertaan,dengan kepuasan pasien.
......The focus of this study is descibe and discusses an overview as well as the relationship of age, sex, education, employment, and membership status with BPJS Kesehatan patient satisfaction to outpatient healthcare of Palang Merah Indonesia Hospital Bogor. The study design is descriptive quantitative with cross sectional approach. Data was collected by questionaires, they were analyzed by univariate and bivariate Chi-Squaretest. The result of this research shows that 93,9% of the patient are satisfied with hospital service. Beside, there is a significant realtionship between age, employment, and membership status,withpatient satisfaction."
Depok: Fakultas Kesehatan Masyarakat Universitas Indonesia, 2015
