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Abstrak :
Insiden Keselamatan Pasien (IKP) di RS Awal Bros Bekasi masih ada bahkan cukup tinggi jumlahnya di tahun 2018. Untuk mengatasi permasalahan ini, Divisi Keperawatan telah mengadakan program-program untuk meningkatkan critical thinkingdan keterampilan komunikasi perawat. Namun program ini belum meningkatkan semua aspek dari kompetensi SDM itu sendiri. Faktor utama yang muncul adalah bagaimana Divisi Keperawatan Awal Bros Bekasi dapat melakukan Pengembangan Kapasitas tenaga perawat di era VUCA saat ini. Sehingga standar mutu dan pelayanan yang di targetkan baik oleh corporatemaupun lembaga akreditasi nasional dan internasional dapat tercapai. Penelitian ini bertujuan untuk menyusun perencanaan strategis pengembangan kapasitas SDM di Divisi Keperawatan RS Awal Bros Bekasi periode 2020-2024 dalam menghadapi era VUCA. Rencana Strategis Divisi Keperawatan ini disusun dengan menggunakan metode External Factors Evaluation(EFE), Internal Factors Evaluation(IFE), analisa SWOT, QSPM, dan penyesuaian indikator KPI dengan Malcolm Baldridge Criteria. KPI disesuaikan untuk menghadapi era VUCA (Volatility, Uncertainty, Complexity, Agility). Berdasarkan Matriks IE ditemukan bahwa positioning Keperawatan RS Awal Bros Bekasi Barat untuk periode tahun 2020-2024 berada di sel II masuk dalam kategori "Growth & Expansion". Berdasarkan hasil penelitian disusun delapan KPI yang diharapkan mampu menurunkan IKP dan meningkatkan critical thinking perawat. Selain itu, disusun Strategi VUCA Prime(The Visioning Strategy, The Understanding Strategy, The Clarity Strategy, The Agility Strategy) digabungkan dengan kompetensi 6Cs (Critical Thinking, Compassion, Collaboration, Creativity, Communication & Computation Logic). Penelitian ini dapat digunakan sebagai acuan perencanaan strategis Keperawatan RS Awal Bros Bekasi Barat dan di adopsi untuk di gunakan sebagai pemilihan perencanaan strategis RS Awal Bros Grup lainnya. ......Patient Safety Incidents still exist even in quite high numbers in 2018. To overcome this problem, the Nursing Division has organized programs to improve critical thinking and nurse communication skills. But this program has not improved all aspects of the HR competency itself. The main factor that emerged was how the Bekasi Bros Initial Nursing Division could conduct Capacity Building for nurses in the current VUCA era. So that the quality and service standards targeted by both corporate and national and international accreditation institutions can be achieved. This research aims to compile a strategic planning for capacity building in the Nursing Division of Awal Bros Bekasi Hospital in the period 2020-2024 in the face of the VUCA era. The Strategic Plan for the Nursing Division was prepared using the External Factors Evaluation (EFE), Internal Factors Evaluation (IFE), SWOT analysis, QSPM analysis, and the adjustment of KPI indicators with the Malcolm Baldridge Criteria. KPIs are adapted to face the era of VUCA (Volatility, Uncertainty, Complexity, Agility). Based on the IE Matrix, it was found that the positioning of Nursing at Awal Bros West Bekasi Hospital for the period 2020-2024 was in cell II included in the "Growth & Expansion" category. Based on the results of the study, eight KPIs are arranged that are expected to reduce the IKP and increase nurse critical thinking. In addition, the VUCA Prime Strategy (The Visioning Strategy, The Understanding Strategy, The Clarity Strategy, The Agility Strategy) was combined with 6Cs competency (Critical Thinking, Compassion, Collaboration, Creativity, Communication & Computation Logic). This research can be used as a strategic planning reference for Nursing at Awal Bros West Bekasi Hospital and adopted for use as another strategic planning selection for Awal Bros Group Hospital.

Abstrak :
ABSTRAK
Sistem Informasi sudah dijalankan di Rumah Sakit A. Yani Pekanbaru sejak Mei 2015. Pengembangan sistem informasi farmasi perlu dilakukan karena sistem informasi saat ini dinilai belum baik oleh manajemen. Masih banyak obat dead stock, obat kadaluarsa dan obat kosong saat diperlukan. Penelitian ini merupakan operational research dengan metode kualitatif. Data diambil melalui wawancara, observasi lapangan maupun telaah dokumen. Dengan metode Framework for Application of System Techniques (FAST) diketahui sistem informasi farmasi sudah terintegrasi, konsistensi tampilan bagus, keamanan dan integritas sistem bagus, sistem informasi mudah dipahami dan dioperasikan oleh pengguna. Kekurangan sistem informasi saat ini adalah susahnya koneksi ke jaringan terutama saat jam sibuk, penyajian informasi belum memenuhi semua kebutuhan pengguna, kurangnya sumber daya Information Technology (IT), belum adanya akses khusus ke ruangan IT dan server. Disarankan penambahan kekuatan jaringan internet, peningkatan kualitas dan kuantitas tenaga IT, penjagaan keamanan ruangan IT dan server saat ini, penyediaan ruangan IT dan server dengan akses khusus, sosialisasi teratur oleh bagian IT ke pengguna sistem dan pengembangan menu sistem informasi farmasi yang lebih lengkap.

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ABSTRACT
Information systems have been run at A. Yani Hospital Pekanbaru since May 2015. The development of pharmaceutical information systems need to be done because the current information systems have not been well assessed by management. There are still a lot of dead stock, expired and empty medication when needed. This study is an operational research with qualitative methods. Data retrieved through interviews, observation and study of the document. With the Framework for Application of System Techniques (FAST) method known that pharmacy information system had integrated and consisten, had good security and integrity, easy to operated by the user. Disadvantages of current information systems is lack of connection especially during peak hours, the presentation of information do not meet all the needs of users, less of Information Technology (IT) personnel, none of special access to IT and server rooms. Recommended to increase the power of the internet network, increasing the quality and quantity of IT personnel, increasing security of server room at this time, the provision of IT and server rooms with special access, regular socialization by the IT to the users of the system and completing the information system menu

Abstrak :
Kemampuan rumah sakit untuk bertahan dan menjalankan fungsinya sebagai penyedia layanan kesehatan kepada masyarakat menghadapi tantangan dalam situasi darurat dan bencana. Rumah sakit harus mampu menghadapi pandemi COVID-19 dan bertahan sebagai salah satu bagian sentral dari ekosistem kesehatan. Penelitian ini dilakukan untuk menganalisis respon Rumah Sakit Awal Bros Batam terhadap pandemi COVID-19. Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus melalui wawancara mendalam, telaah dokumen, observasi dan focus group discussion (FGD). Hasil penelitian menunjukkan bahwa secara umum rumah sakit dinilai memiliki tingkat kesiapsiagaan yang adekuat untuk berespon terhadap COVID-19. Komponen yang memiliki performa kurang baik adalah Komponen Kesehatan kerja, kesehatan mental, dan dukungan psikososial; Komponen Manajemen Pasien, dan Komponen Surge Capacity. Rumah sakit belum memiliki program kesehatan mental karyawan yang komprehensif terutama bagi tenaga kesehatan yang menangani COVID-19. Penggunaan terapi baru yang belum terdaftar juga belum dilakukan pemantauan dan kajian dilema etik dengan mengembangkan protokol pemantauan terapi. Selain itu, rumah sakit juga belum melakukan penetapan jumlah optimal sumber daya yang dibutuhkan untuk menghadapi kemungkinan kapasitas lonjakan di masa mendatang. Kesiapsiagaan dan respon rumah sakit terhadap pandemi tentunya harus dapat dipertahankan, ditingkatkan, dan dievaluasi sehingga disusunlah strategi mitigasi risiko prioritas yang menitikberatkan pada subkomponen yang memiliki nilai Risk Priority Number (RPN) paling tinggi. Selain strategi mitigasi risiko, telah disusun pula serangkaian Key Performance Outcome Indicator yang akan digunakan untuk melakukan pengukuran dan pemantauan keberhasilan rumah sakit dalam bersiapsiaga, berespon terhadap pandemi COVID-19 dan mempertahankan keberlangsungan bisnis operasionalnya. Diperlukan penelitian lebih lanjut tentang status kesehatan mental tenaga kesehatan yang bekerja di rumah sakit pada masa pandemi COVID-19 serta analisis hubungannya dengan status kesiapsiagaan rumah sakit serta melakukan evaluasi dari pemantauan penggunaan obat yang tidak terdaftar dan dampaknya terhadap outcome pasien COVID-19. Hospital ability to survive and maintain its function as a health service provider to the community faces challenges in emergency and disaster situations. Hospitals must be able to deal with the COVID-19 pandemic and survive as a central part of the health ecosystem. This research was conducted to analyze Awal Bros Batam Hospital responses to the COVID-19 pandemic. This study used a qualitative approach with a case study design through in-depth interviews, document review, observation, and focus group discussion (FGD). The results showed that in general, hospitals were considered to have an adequate level of preparedness to respond to COVID-19. Underperforming components are the components of Occupational Health, Mental Health, And Psychosocial Support; Patient Management Components, and Surge Capacity Components. The hospital have not develop a comprehensive employee mental health program, especially for health workers who handle COVID-19 patients. The use of new unregistered has also not been adequately monitored and studied ethical dilemmas by developing therapy monitoring protocols. Besides, the hospital has not determined the optimal amount of human resources needed to deal with possible future capacity spikes. Hospital preparedness and response to pandemics must of course be maintained, improved, and evaluated so that a priority risk mitigation strategy is formulated that focuses on the subcomponent that has the highest Risk Priority Number (RPN) value. In addition to risk mitigation strategies, a series of Key Performance Outcome Indicators have also been prepared which will be used to measure and monitor the success of hospitals in preparing, responding to the COVID-19 pandemic, and maintaining the sustainability of its operational business. Further research is needed on the mental health status of health workers working in hospitals during the COVID-19 pandemic and its relationship with hospital preparedness status, also research to evaluate the unregistered drug use monitoring and its impact on COVID-19 patient outcomes.