Ditemukan 1 dokumen yang sesuai dengan query
Azhar Kasim, author
Quality improvement in public service has become a major concern in government institutions in their effort to provide the public with maximum service. It is also a major concern for Samsat (One-Roof System) institutions in Jakarta, Bogor, Tangerang, Bekasi (Jabodetabek). The purpose of this study is to analyze the quality...
2011
AJ-Pdf
Artikel Jurnal Universitas Indonesia Library
