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"Communication Basics gives you the tools to excel and impress during all kinds of coworker interactions and business presentations. Use this title to become a think-on-your-feet presenter who not only speaks with confidence and authority, but also listens to others and responds effectively."

"Contents : - Characteristics of informal learning - Informal Learning and The Addie Proces Step 1: Analysis-discovering learner needs Step 2: Design-meeting learning objectives Step 3: Development-writing the informal learning course Step 4: Implementation-learning promoters Step 5: Evaluation-measuring informal learning - Addressing the informal learning challenge - References & resources - Job aids "