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"Program Studi Kajian Administrasi Rumah SakitProgram Pasca SarjanaFakultas Kesehatan MasyarakatUniversitas IndonesiaJudul Tesis Analisis Kepuasan Terhadap Mutu Pelayanan denganMinat Beli Ulang Pasien Rawat Jalan Umum di RSK Dr Rivai Abdullah Palembang Tahun 2015Pengukuran mutu pelayanan dan kepuasan pasien merupakan hal yang samapentingnya bagi penyedia layanan kesehatan karena hal tersebut konsep yangterintegrasi. Tujuan dari penelitian ini adalah untuk mengetahui tingkat kepuasanterhadap mutu pelayanan dengan minat beli ulang pasien rawat jalan umum RSKDr Rivai Abdullah Palembang. Penelitian ini merupakan penelitian kuantitatifdengan pendekatan cross sectional Analisis yang digunakan meliputi univariat bivariat dan IPA Importance Performance Analysis dengan diagram kartesius. Hasil penelitian diperoleh tingkat kepuasan cenderung tidak puas dari tiapdimensi maupun kepuasan secara keseluruhan Hasil uji bivariat menunjukkanadanya hubungan yang signifikan antara kepuasan dengan minat beli ulang pvalue 0 014 Dari diagram kartesius diperoleh gambaran yang menjadiprioritas utama yang harus diperbaiki yaitu dimensi tangibles yaitu yang berkaitandengan kebersihan WC dan ketersedian obat serta dimensi reliability yaitu yangberkaitan dengan dokter datang sesuai jadwal dan tepat waktu dalam memulailayanan. Implikasi dalam penelitian ini agar rumah sakit dapat meningkatkanmutu pelayanan rawat jalan umum RSK Dr Rivai Abdullah Palembang Kata kunci kepuasan minat beli ulang.

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Study Program Study of Hospital AdministrationGraduate ProgramFaculty of Public HealthUniversity Of IndonesiaThesis title Analysis of the Satisfaction of Service Quality withPurchase Intention General Outpatient hospital leprosyDr Rivai Abdullah Palembang 2015Measurement of quality of service and patient satisfaction is equally important forhealth care providers because it is an integrated concept.

The purpose of this studywas to determine the level of satisfaction with the quality of service with purchaseintention outpatient hospital leprosy Dr Rivai Abdullah Palembang.

This research is a quantitative research with cross sectional approach. The analysis includes theunivariate bivariate and IPA Importance Performance Analysis with the Cartesian diagram.

The results were obtained satisfaction levels tend to besatisfied of each dimension and overall satisfaction Bivariate test results showeda significant relationship between satisfaction with the purchase intention pvalue 0 014 Cartesian diagram obtained a description of the main prioritiesthat must be improved namely tangibles dimension is related to the cleanliness ofthe toilets and the availability of drugs as well as the dimensions of reliability thatis associated with the doctor arrives on schedule and on time in starting theservice.

The implications of this research so that hospitals can improve the qualityof service of general outpatient hospital leprosy Dr Rivai Abdullah Palembang Key word satisfaction purchase intentionix."

"Penelitian ini bertujuan mengetahui Faktor-faktor yang mempengaruhi Disiplin kerja pegawai di RSK dr. Rivai Abdullah Palembang tahun 2015. Peneltian ini menggunakan metode kuantitatif dengan desain cross sectional. Populasi pada penelitian ini adalah seluruh pegawai RSK.dr.Rivai Abdullah berjumlah 337 orang, tehnik sampling yang dipergunakan adalah ?proporsive sampling dengan random sampling sehingga responden yang didapat sebanyak 180 orang pegawai.Berdasarkan data absensi finger tahun 2014 Tingkat Disiplin kerja pada pegawai RSK. dr.Rivai Abdullah Palembang masih rendah, yaitu Pegawai disiplin kerja 54 orang (30%) sedangkan yang tidak disiplin sebanyak 126 orang (70%). Berdasarkan hasil uji statistik Chi Square terhadap Variabel Dependent ( Disiplin Kerja ) dan Variabel Independent ( Jenis Kelamin, Pendidikan, Lama Kerja, Kemampuan, Status Perkawinan, Kompensasi, Motivasi, Atasan dan Aturan ) sebagian besar di dapat ρ Value > 0,05 ( α = 0,05) berarti tidak ada hubungan antara faktor individu,intrinsik dan ekstrinsik dengan Disiplin kerja pegawai di RSK dr.Rivai Abdullah Palembang tahun 2015. Disarankan meningkatkan kualitas Pegawai dengan : pengembangan karier, pendidikan dan pelatihan serta mempertimbangkan kesejahteraan pegawai

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The objective of this study was to determine the factors which influenced employees work discipline in RSK Dr.Rivai Abdullah Palembang in 2015. This study used quantitative method using cross sectional design. The population of this study was all employees of RSK.dr.Rivai Abdullah amounted to 337 people, the sampling technique used was purposive sampling with random sampling so that the respondents obtained as much as 180 employees.Based on attendance data of finger print in 2014 discipline level of employees in RSK dr.Rivai Abdullah was still low i.e. employees work discipline were 54 people (30%) while as many as 126 people were not disciplined (70%). Based on the statistical test of Chi Square to the dependent variable (Discipline Work) and the independent Variables (Gender, Education, work duration, ability, marital status, compensation, motivation, head and rules) mostly obtained ρ Value> 0.05 (α = 0.05), it meant that there was no correlation between individual factors, intrinsic and extrinsic to the work discipline of employees in RSK dr.Rivai Abdullah Palembang in 2015. It is recommended to improve the quality of employees by career development, education and training and considering the employee welfare."