Analisis tingkat kepuasan kerja karyawan dan kepemimpinan manajer dalam upaya peningkatan mutu layanan organisasi: studi kasus pada PT Daifuku Indonesia = Analysis of job satisfaction of the employees and the leaderships of managers in accordance with the increasing of the service quality of an organization (a case study in PT. Daifuku Indonesia)
Marwanto Prasetyo Soekidi;
Ihsanuddin Usman, supervisor; Bhenyamin Hoessein, examiner; Azhar Kasim, examiner; Zuliansyah Putra Zulkarnain, examiner
([Publisher not identified]
, 2007)
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ABSTRAK This research is aimed to know about the employees? job satisfaction, the leadership of the managers, and the service quality condition of PT Daifuku Indonesia. The employees? job satisfaction refers to the common attitude of each individual towards his/her job. A person with high job satisfaction shows positive manner towards the job,meanwhile an employee who is not satisfied with job shows negative manner towards it. There are at least four factors involved namely: work climate, fair award, promotion opportunity and relationship among colleagues. Leadership is an ability to influence a team to reach the target. The source of this influence can be formal, like what is shown by the managerial level ownership in an organization. The influence of leadership can be seen from the leader?s attitude, the environment contingency factor and the employee contingency factor. Service quality is the output quality of an organization that focuses on the customers? satisfaction. The better the service quality produced by an organization, the better the organization is in satisfying its customers. Attributes which are hoped bycustomers from the service quality of an organization includes tangibles, reliability, responsiveness, assurance, and empathy.The method applied in this research is descriptive - qualitative method. The analysis is based on the data collected from employees and customers of PT Daifuku Indonesia as the respondents. The result of the descriptive ? qualitative analysis shows that job satisfaction, leadership and service quality are high enough. Based on the finding, it can be concluded that first, the job satisfaction of theemployees at PT Daifuku Indonesia has been high enough since in general the employees have felt satisfied with the fair and the leader?s behavior conception of the company. Second conclusion is that the leader?s role in PT Daifuku Indonesia towards job satisfaction level is effective enough because the leaders? behavior is vary basedupon neighbouring and subordinates contiguity factors. The third conclusion is that the participation of the employees and managers of PT Daifuku Indonesia in generating the service quality of the organization which was influenced by work satisfaction has beenproved high enough. The recent employees? participation has not been escorted by the communication competence and job overview so the service quality produced is not maximal yet. Service quality condition of PT Daifuku Indonesia has made the customers satisfied. The customer satisfaction is influenced by the customers? perception about the measurement of service quality and other neighbouring contiguity like the obstacles found in the custom office. |
 T 22931-Analisis tingkat-HA.pdf :: Unduh T 22931-Analisis tingkat-Pendahuluan.pdf :: Unduh T 22931-Analisis tingkat-Analisis.pdf :: Unduh T 22931-Analisis tingkat-Abstrak.pdf :: Unduh T 22931-Analisis tingkat-Kesimpulan dan Saran.pdf :: Unduh T 22931-Analisis tingkat-Literatur.pdf :: Unduh
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| No. Panggil : | T 22931 |
| Entri utama-Nama orang : | |
| Entri tambahan-Nama orang : | |
| Entri tambahan-Nama badan : | |
| Subjek : | |
| Penerbitan : | [Place of publication not identified]: [Publisher not identified], 2007 |
| Program Studi : |
| Bahasa : | ind |
| Sumber Pengatalogan : | LibUI ind rda |
| Tipe Konten : | text ; computer |
| Tipe Media : | unmediated ; computer |
| Tipe Carrier : | volume ; online resource |
| Deskripsi Fisik : | 140 pages : illustration ; 29 cm + appendix |
| Naskah Ringkas : | |
| Lembaga Pemilik : | Universitas Indonesia |
| Lokasi : | Perpustakaan UI, Lantai 3 |
| No. Panggil | No. Barkod | Ketersediaan |
|---|---|---|
| T 22931 | 15-19-961208742 | TERSEDIA |
| Ulasan: |
| Tidak ada ulasan pada koleksi ini: 108731 |
